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Advice about a suit commission

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Currently I wish to stay anonymous with this but I am in some need for advice. I have commissioned a suit from a very unique and popular maker but I am having problems. I have been waiting for 2 and a half years for any type of advancement on my suit and it has been paid off for at least a year. Maybe more. I was also pushed down a slot in the queue to someone else because they offered a higher amount than my costume was without being told a reason why. According to the TOS we are not entitled to a refund. There is more to this but I feel it goes too in depth as to the supposed maker may be. I am just looking for advice on what I should do. I have waited a long time for them to open and now that I'm here I have waited a long time with no actual progress. I have paid approx. 3000-3600 USD for said costume and have nothing to show for it. Thank you in advance to any advice you can give!

 

As a side note I do not wish to name myself or the maker at this time because I am still currently in the middle of it. I also do not want to cause any drama or issues but would like some advice on how to approach the situation.

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Ultimately you can't do much, unless you want to pursue small claims court. So if you want your money back and you don't know how to start the process legally, you may want to contact an attorney.

Otherwise, the only thing I've seen actually work is sucking up to the maker, pumping their ego, and basically brown nosing them until they feel obligated to help you. But even then, that process can still take a year or more.

Edited by Bornes

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So, I'm taken aback by the fact that they pushed you down the list due to another customer paying more. That's a tad bit concerning.
 
Plus, you've had the suit paid off for a while. With no progress updates. At this point I think you should be firm in stating that you would appreciate more updates and that you would also like to get a more in depth explanation on why someone can pay more to jump the line. That almost seems like you could be continually pushed down the list if someone else were to come along, thus leading to your commission never being started. Be firm, but polite during all of this. Professionalism is key. 🙂

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Bornes: I was going to talk to an attorney at the beginning of the year to see what my legal grounds are and see where we go from here. My mom has been a court clerk for as long as I can remember and she said the most difficult part is most likely going to be the fact that it is in a different state. I'm so torn up inside because it has been a wish to commission them for a very long time. I just wish there was more progress. Thank you for your advice! 

 

 

 

Featherbutt: It is a little disconcerting to know that it was easy to be pushed down the queue and to my knowledge it has happened to others as well. I am an extremely patient person when it comes to stuff like this and I am afraid that no matter how gently and professionally I approach the situation I feel that it will end up badly and possibly taking longer to finish my project. My fears cause me to not fully know how I want to approach or what I even want to say without upsetting them. Thank you for your words!

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If they're still in contact, maybe put down an ultimatum and if they don't fulfill their obligation then tell them you will have to take this to small claims court. It may put the fire under their ass that they need to either get it done or refund you.

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I'm so sorry this is happening to you 😞

My advice would to maybe post a beware. I would think the maker would see that and not want to loose any future business especially if they are well known like what you said.

I hope this helped! Good luck!

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