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https://artists-beware.livejournal.com/973487.html > SUBJECT: ARTIST BEWARE: FurFancyCostumes/Victoria10717/Vixxens > > WHO: Victoria10717, Vixxens, or her official business FurfancyCostumes > > WHERE: http://www.furaffinity.net/user/victoria10717/, http://www.furaffinity.net/user/furfancycostumes, and http://www.furaffinity.net/user/vixxens/. More proof can be found on her instagram https://www.instagram.com/_victoria10717_/. Her business sites are http://furfancy.webstarts.com/ and http://www.furfancycostumes.com/ > > WHAT: Stretchy handband ears > > WHEN: The journal where I asked for ears I cannot access but payment was recieved by her on January 30th of 2015. I spoke to her in person at AC about them. then there were a few notes exchanged on fa about the status of my commission. > > EXPLAIN: In February of 2015 I had paid Victoria for a hand made item (paypal transaction https://imgur.com/a/qAJnV > ). A set of headband ears which I was told would be finished by July at Anthrocon. The convention came and went and I still did not receive my item (asking if they will be ready https://imgur.com/a/oYsYu. I was placed on her public Que for completion along with others. Earlier this year I was removed from the list without notification and I myself had to reach out to her. The reason I got was as follows: "ive been trying to get the extra cash to actually refund you for them since its been a crazy amount of time :(" I was also informed she wanted to focus solely on large scale projects (Trello removal? https://imgur.com/a/peEsU) (Trello response https://imgur.com/a/yd4Df). I also know between all of this she had moved several times and was having issues so I was patient and understanding. Since all of this she has bought quite a bit of house items, a large 3-d printer, and a large 22hd cintiq drawing tablet for herself within the past two months so I do not understand why I have not received my refund from her. She is using both the 3-d printer and the tablet to take on many commissions and pre-orders and has been very active online in doing so. On the 24th I issued a two week warning on an artist beware, believing this was more then enough time to rectify the issue of either my refund or the product. She has read these messages but has not responded since (Follow up https://imgur.com/a/mX8Kr) (following up again https://imgur.com/a/GdTjK) (Ultimatium issued https://imgur.com/a/NgsPk). Now I understand should not have waited this long for such a small product but with her moving a lot I thought it was the right thing to do. I would get paypal involved but it is now going on almost 3 years of waiting for ear headbands. She also claims she doesn't take small parts orders but her trello and her pages show otherwise. > > PROOF: (paypal transaction https://imgur.com/a/qAJnV > ) (asking if they will be ready https://imgur.com/a/oYsYu) (overdue Acknowledgment https://imgur.com/a/Rrju8) (Trello removal? https://imgur.com/a/peEsU) (Trello response https://imgur.com/a/yd4Df) (Follow up https://imgur.com/a/mX8Kr) (following up again https://imgur.com/a/GdTjK) (Ultimatium issued https://imgur.com/a/NgsPk) (business email and possible refund? https://imgur.com/a/0vDdk > ) (New Graphic Table and price https://imgur.com/a/TPpc6 https://imgur.com/a/L680s) (New large 3-d printer and price https://imgur.com/a/wJkBR https://imgur.com/a/0hVhO) (proof that all messages on furaffinty were read by Victoria as requested by AB staff https://imgur.com/a/tiqIA) ::EDIT AS OF 10/20/2017:: Full refund has been recieved by Victoria via paypal So I am owed nothing else. link for proof: https://imgur.com/a/wynPx

https://artists-beware.livejournal.com/942680.html WHO: Victoria10717 known as "FurFancyCostumes" on Furaffinity WHERE: Links to their Furaffinity accounts http://www.furaffinity.net/user/victoria10717/ http://www.furaffinity.net/user/furfancycostumes WHAT: Fursuit handpaws, feetpaws, bodysuit with tail attached (fursuit items) WHEN: First agreed upon commission on the 16th of March 2016, it was also agreed upon that said items would be delivered to me by June 17th 2016, this is still ongoing however and they have not started the commission as I am writing this 16 February 2017, I finally worked up the courage to ask for a refund 2 months ago PROOF: Proof can be found here: http://imgur.com/a/RAgOm Proof is in the form of screenshots of conversations I have had with the maker EXPLAIN: This all started after I purchased a fursuit head off the fursuit auction site "furbuy" from someone who bought it from the maker. I decided I wanted to upgrade it to a partial so I reached out to the maker as I needed it done for a specific date which I wouldn't be able to finish the parts by due to life circumstances, this was my only reason for commissioning the maker at the time so I'd have the partial to wear to an upcoming convention. The maker agreed and assured me it would be there in time for the convention http://imgur.com/rCI396A so I went through with the commission and paid. http://imgur.com/HZDcMjl I know artists don't like being bombarded with questions from commissioners so I gave them space and just assumed that they would work on it. Time passed and I hadn't seen any progress at all so I contacted them and they told me it was fine and will be done. I contacted them again 2 weeks before the date they assured me they'd have it completed by (as shipping from the USA to Australia takes 2 weeks) and by this point I knew they wouldn't have it done in time, which I was upset about but I let it slide. Time continued to pass and I was getting more stressed and worried about the commission, I was constantly given sob stories for why the commission wasn't worked on (moving house, relatives dying etc.), which I gave her more time because of, however I was noticing too that she was working on commissions that were paid off after mine. It became difficult to get into contact with the maker as they began ignoring my messages, I tried switching over to email on numerous occasions which were ignored completely, whereas with notes I would receive occasional replies. Late September to early October I messaged her asking what was going on and she told me that she was working and making great progress and I started seeing a lot of work from her that she was doing on others commissions suits and I became confident that soon she'd do my commission as she was posting progress as well with her assuring me my suit would be worked on soon http://imgur.com/rrnAKmd so I decided to add a bodysuit to the commission as they also assured me it wouldn't slow my commission but be done with it. Time continued to pass and more and more I noticed other commissions being done over mine and when I tried contacting the maker I was ignored. Eventually I decided I was putting too much time into this and it was making me too stressed so I wanted to put an end to it and as they had breached the agreement many times I believed I was entitled to a full refund and all they responded with was to follow their "trello" http://imgur.com/oT70pkB to try and get me to no longer ask for a refund. On other occasions I had told them they hadn't made a slot for me on trello which they ignored so even looking at that list, I had no idea where I was on it or if my commission was even being considered in her queue Then the maker proceeded to provide excuses and reasons as to why they couldn't or hadn't worked on the commission http://imgur.com/AZ7StD9 then claiming that I hadn't paid it off before others she had placed ahead of me, this continued for a little longer with conversation difficult as they continued to ignore my messages http://imgur.com/OhKbuo8 Finally I was able to get them to agree to send a refund and at this point I was so over it I didn't care about the 35% anymore, so I waited. I hadn't heard anything in over a month later after them claiming they'd send the refund that never came. So I proceeded with the Paypal claim, in order to actually receive a refund. I called PayPal customer service and explained the situation to someone there who told me that I was entitled to a full refund as they hadn't made a proper effort to work on the commission, regardless of what their TOS stated they had broken the agreement. That's when they finally replied however I still am yet to receive a refund from them as they claim they "don't have the money to refund".

I originally contacted Furfancy for a fursuit as of Sept 14, 2019. They provided me the link to their website and we continued with conversation from screenshot1.jpg: We had discussed the details and around December I made the initial payment for my partial fursuit for $2000 and the start date to begin working on the suit around the end of 2020. After December, I started making payments via Paypal. Thankfully, I requested a written contract on Jan 2, 2020. The contract was created and signed. (Not provided since it contains personal information of both client and seller) Aside from the occassional late response, things went fairly smoothly as I continued making payments. It wasn't until September that I started seeing some big red flags. I'll also note that in the contract provided, there was a 1-4 day window for communication which I thought was fairly reasonable. Going forward on this beware, it was mostly the lack of communication that resulted in me wishing to end this contract. On September 18, 2020, I sent the following message on telegram: At this point, the lack of communication was already becoming an issue. This was something that I tried to contact her on so that we could continue working around this but kept getting worse as things went on. Throughout this process, other commissioners were having the same experience as me and were backing out. On top of the fact that she was so far behind deadline and also the lack of communication, I was (and still am) worried that she has no intention of really completing my fursuit. Despite no work being done on the suit and breaking her own terms on her contract, she never offered me a full refund, and when I requested one eventually, she said that she could not provide a full refund. My initial $400 payment was non-refundable. If any work was done on the project or parts were already purchased, I may have understood. However, at this point, we are already a year after the initial request to commission a fursuit. There was no work completed and still 20 people in the queue before me which meant I would need to wait approximately another two years before she could even start working on my fursuit. At this time, I had also joined her group chat which I will not provide screenshots of since Victoria largely provides updates via voice messages. Every update that was provided has been about personal problems and why she needs to extend her deadlines for all of her clients. These were the only updates that were provided for approximately a year. I can sympethize with these problems. However, I paid $2000 for a commission. This means that I'm working with a company to provide me with a product. I understand that roadblocks occur, but at no point of the process did Victoria hold any accountability or responsibililty. This screenshot is from September 22, 2020. Please keep that in mind while you look at the next screenshot from October 2, 2020. This last screenshot I found out that she had apparently purchased my furs apparently months ago and didn't bother to inform me. "If a charge back is made, I'm going to assume you no longer want the slot. If you are backing out 35% is non refundable." If the communication up to this point was a red flag, then threatening me for 35% of what I paid so that I can guarantee I don't get screwed through this process should be just straight up illegal. At this point, I managed to call her. Only after a full year, did she share her trello board with me. I contacted her asking her to update her contract for a deadline and a full refund if she did not complete the fursuit by August 1, 2021. After signing the new contract, we stopped communicating for a while. Then we pick back up in February. At this point, this brings us up to where we are currently in the discussion and I'm mentally checked out of this whole process. I just want my full refund so I can move on with my life. I was really looking forward to commissioning my first fursuit and now I'm not sure if I want one anymore. Victoria has completely ruined the idea of fursuiting for me at this point.

Back on 12/07/2019, Victoria had originally made a post about selling a Wildpup head for $550. On a deleted quote-retweet around the first of May, she had reduced it down to about $450. It was about May 6th when I got a response to my question from May 3rd. This is where I began a direct message, asking questions about the head to be refurbished. The original tweet made it sound like the fixing up of the teeth and eyes would be included in the $450/$550 price, but those ended up being about $100 to add those in. It didn't bother me at that time, however. As a note, I had taken these screenshots as a precaution around the time she had temporarily changed her name to nessi_noodles, after a previous beware post. The invoices through Paypal. On June 24th, 2020, I had sent my first inquiry for an update, and how I was not listed on her update Trello. I thought I'd try poking her on her Telegram, as I had received no reply on Twitter, despite her at the time being active. Per the screenshot, I had asked for updates on September 05, 2020, showing read but not responded. During this time she was active on both Twitter and Telegram. I sent one more update on October 27th, 2020 before I decided to file a dispute with Paypal. The screenshot shows that this recent message has not been read since. I waited about a couple of days, and with no response despite being active on Telegram, I decided to file a dispute on Paypal before my 180 days went up to file. Since I didn't think I would get any response to a dispute like I hadn't on Telegram and Twitter, I decided to escalate it to a dispute. The screenshots in this beware were provided to the Resolution Center. Due to RL work, I hadn't gotten any screenshots on the Paypal escalation while waiting for the case to clear. While waiting, it showed "Adjudication reason: The seller has provided a full refund to you," while on the pending transaction, it said, "Credit has been processed and claim is now closed." Up until today, 11/10/2020, the refund was on pending, the resolution center showing it being refunded as an e-check. This morning 11/10/2020, I had received two emails at the same time, saying the refund was being delayed, then canceled. With some Googling, I found that this can sometimes happen if the seller doesn't have enough in their bank or Paypal account. Since I had to go to a morning shift at work, I couldn't contact Paypal directly to see about resolving this refund. I had planned to call Paypal the next day, 11/11/2020, to see about resolving. However, when I came home from work in the evening, 11/10/2020, I had found the case had been resolved in my favor, and a refund provided to me. It's incredibly disappointed it had to come to this, as Victoria is incredibly talented, but I wanted to at least warn others to expect delays or ghosting. I have not personally contacted Furfancy since filing the dispute, as I felt this whole deal had become a lost cause.

Back in late September 2019 I saw Fur Fancy advertise on their twitter they were taking commissions for 3D sculpted and printed custom bases ( you use these to cast foam fursuit heads from). They advertised each slot at $300 USD + shipping, which for the sculpt and actual printing I thought was a great price, so I proceeded to message them about ordering two custom bases. As you can see they were very prompt about answering my questions and sending me a PayPal invoice It took me a few days to get the example sketches commissioned from another artist, but by Oct 5th I had sent them the rough ideas for how I wanted the bases to look. After that I did proceed to ask them about upgrades to the bases such as eyeblacks but decided against them at the time. Come Nov 20th 2019 I saw them post again about taking on another custom sculpted/printed base. I had a bit of extra funds and thought I'd add to my existing order. At this time I had not received any updates about my previous bases, but wasn't worried as not much time had passed. Paid the same day I inquired and sent along the 3rd example sketch I commissioned for them to work off of On December 17th 2019 I was sent a picture of this first feline base rendered in the 3D sculpting program. Come January 10th 2020 I had received no updates so I thought I would start inquiring about the status of the commission. I was still waiting to hear when the first sculpt I was shown would print as well as see the other two 3D rendered as well as an ETA on the printing time. I heard nothing and messaged again on January 16th and 21st. I did not receive a reply until January 22 2020 , which at that point the lack of communication was starting to bother me. At this time I did follow their twitter and saw them make very frequent posts ( every couple days or so) This was the first to my knowledge about the 3D printers needing repairs. I honestly know nothing about 3D printers so did not think it was a huge deal. I just wanted to make sure the PayPal window would not close before I received everything ( 6 months is the timeframe for PayPal). I received an update come February 11th 2020 that one of the printers was back to working order. I assumed this meant that my first 3D sculpt would be printed soon. I still had yet to see the other two as digital sculpts. That was the only update I received in february, the rest of my messages on the 19th of February and 2nd of March were ignored. At this point due to the lack of communication I did bring up opening a PayPal dispute as it had nearly been 6 months since my original PayPal transaction in September 2019. That claim window would close on March 26th. Come March 7th 2020 I did receive screenshots of the other bases being sculpted in the 3D program That was all I had heard though. I inquired for an ETA on the printing come March 16th and reminded them that my first PayPal window closes soon on March 20th. To the last message I did not receive a response until March 23rd, only days before my first PayPal dispute window would close. At this point I did proceed to Paypal and opened the dispute, I did not notify FurFancy of it which is why I think they started messaging me more. Though they only would communicate with me on twitter, they would never message through PayPal . At this point I have only received the 3D sculpted screenshots, no ETA of when they should print or even ship out. I was more than willing to take a partial refund of the 3D sculpted files, but I would not close the PayPal dispute until they had been provided to me as I did not trust FurFancy to take my money and give me nothing in the end. With the dispute FurFancy did bring her family issues into play, I assume to try and guilt me into closing the PayPal dispute. Personally this left a bad taste in my mouth. FurFancy then proceeds to name drop another fursuit builder whom they are also sculpting bases for that is apparently ahead of my in her queue. At this point in time I had never had any ETAS given, seen a queue or even a TOS. The only form of contact I have for FurFancy is their twitter, though apparently they dont use it that often ( yet I see them post periodically selling misc parts and showing off suit wips) At this point I honestly feel like I am just running around in circles with FurFancy. I ended up finding their TOS on my own, which as a client, even if not for normal suit work, I feel should have been sent to me. If twitter isn't an ideal way to communicate give me an email or telegram I can contact instead. For the last few messages I did have a friend help type up the response to outline why I am keeping the dispute on PayPal open and reinterate that I am willing to pay for the 3D rendered files. So that is my last interaction with FurFancy on twitter. I submitted all this information to PayPal and they ended up siding in my favour as FurFancy never responded to the dispute by the looks of it. In the end I did receive a full refund thanks to PayPal, but the entire transaction was a learning experience. I assumed that because of FurFancy's status as a larger builder commissioning would be professional and easy. I didn't loose anything but my time luckily TL:DR Commissioned FurFancy for 3 3D sculpted and 3D printed head bases, ended up not receiving them and opened a PayPal dispute to receive a full refund.