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  • Beware: Onnanoko


    armaina
    • Who: Onnanoko
      Where: FurAffinity: http://www.furaffinity.net/user/onnanoko/
      Patreon: https://www.patreon.com/Onnanoko
      Tumblr: http://onnanoko-artwork.tumblr.com/
      Twitter: https://twitter.com/OnnaNoNo
      DeviantArt: https://www.deviantart.com/onnanoko
      Weasyl: https://www.weasyl.com/profile/onnanoko
      Trello: https://trello.com/b/mg2YeGAt/onnanoko-commissions-queue
      Further Confusion 2017 - Dealer's Table (Purchase Transaction)
      Post-FC2017 - Telegram Conversation (Idea Submitted)
      When: 01/13/2017
      What: Commission


    WHO: Onnanoko

    WHERE:
    FurAffinity: http://www.furaffinity.net/user/onnanoko/
    Patreon: https://www.patreon.com/Onnanoko
    Tumblr: http://onnanoko-artwork.tumblr.com/
    Twitter: https://twitter.com/OnnaNoNo
    DeviantArt: https://www.deviantart.com/onnanoko
    Weasyl: https://www.weasyl.com/profile/onnanoko
    Trello: https://trello.com/b/mg2YeGAt/onnanoko-commissions-queue
    Further Confusion 2017 - Dealer's Table (Purchase Transaction)
    Post-FC2017 - Telegram Conversation (Idea Submitted)

    WHAT:
    Half-body double-sided digital badge of my dragon character Sabre ($140.00 USD)

    WHEN:
    January 13, 2017 - Further Confusion 2017 - Commission Paid in full at Onnanoko's Dealers Table via Paypal
    March 9, 2017 - 1st Telegram Chat - Established contact. Installed Telegram. Stated that I'd like some time to think about commission details
    May 22, 2017 - 2nd Telegram Chat - Officially submitted commissions request details
    August 13, 2017 - 3rd Telegram Chat - Asked for status update, message went unread with no response
    September 25, 2017 - 4th Telegram Chat - Asked for status update, message went unread with no response
    December 30, 2017 - Final Warning with intention to post to artist_beware if no response given in 1 week - no response
    September 4, 2018 - Onnanoko updates her Trello page moving my commission from "Queue" to "Completed" with no work performed
    January 5, 2019 - Finally followed-through with threat to post to artist_beware after giving free 363-day extension of previous deadline

    EXPLAIN:
    At Further Confusion 2017 in San Jose, my mate Zaelgolin and I were doing the rounds in the Dealer's Room on January 13, 2017 before coming across the table of Onnanoko who was dealing at the convention. My mate Zaelgolin had previously gotten a badge from this artist a year before through an FA commission and liked it a lot, so he recommended I get one as well. I agreed, and requested a half-body double-sided digital badge of my dragon character Sabre. Onnanoko quoted the price as being ($140.00 USD), which I agreed to, and paid for at her table using Paypal using a Square reader extension on her cellphone. I mentioned that I did not know exactly what I wanted at the time of purchase, and asked if I was able to view her FA gallery once I got home from the con to try to formulate my idea. Onnanoko said this was OK, and recommended I contact her on Telegram once I was ready. I grabbed a business card from her, saw the Paypal receipt come through on my iPhone mail, and I was on my way. Here is a picture of the business card I have from Onnanoko placed with original items I am the only owner of (artist's email address redacted).

    On March 9th, 2017, I first established contact with Onnanoko on Telegram after creating a Telegram account and installing the desktop program. I confirmed the purchase details and explained that I would like to view all her posted art first while I thought of an idea, which she was OK with.

    On May 22nd, 2017, I re-established contact with Onnanoko on Telegram after viewing all of her posted art on FA and really enjoying it. The conversation with friendly and cordial, but unfortunately this would be the last time she would ever contact me (unbeknownst to me). There was a lot of friendly chit-chat about her artwork that I was complimenting in the middle of this conversation, so I have only supplied the beginning and end of the conversation in my screenshots. This is where I officially provided my detailed request. In all fairness, since I took a while to do this, I consider the clock starting from May 22, 2017, and not January 13, 2017 when my payment was made. This was just due to me being busy with work, life, and other things. I was in no rush to get the commission and was willing to wait patiently. Onnanoko explained that she would be busy with BLFC2017 upcoming, and to contact her after the convention sometime.

    On August 13, 2017, I sent Onnanoko another message on Telegram asking for a friendly timeline update. Unlike my last message, Onnanoko never read the message and no response was ever received.

    On September 25, 2017, I sent Onnanoko another message on Telegram after not hearing anything for 6 weeks. Again, Onnanoko never read the message and no response was ever received.

    On December 30, 2017, I had visited Onnanoko's FA page again and noticed that several previous commissioners all had posted "Shouts" on her page all asking for status updates from years prior, as they were not getting any communication back from her despite having their commissions paid-in-full. I then sent Onnanoko an email to her posted Commissions/Paypal email on her FA page stating with the final warning that I intend to open a Artist Beware post and Paypal Dispute if I do not receive some type of response within 1 week. A week came and passed with no response given. This was really disappointing, as I really did not want to have to resort to going through with this. This is likely the reason why I took an extra 363 days to follow through on my threat, because I really didn't want to have to go through the effort to do so, as well as all the negativity surrounding it. However, with Further Confusion 2019 less than 2 weeks away, I felt it was my moral obligation to warn others about the risk of giving this artist any money. Admittedly, I did not yet perform the official Paypal dispute that I threatened to do in my final email. This I feel is a bit drastic, and I would first like to try the Artist_Beware route in the search for a resolution.

    On September 4, 2018, Onnanoko updated her Trello page and fraudulently claimed my commission was finished by moving my commission from a "Queue" status to "Completed" status. It was actually a friend of mine that first noticed the status change, and asked me if they could see what she did. The truth is that I received no contact of any sort from Onnanoko since May 22, 2017. The fact that Onnanoko was starting to fabricate work completions that were never even started was particularly disturbing.

    And today, January 5, 2019, I finally followed through on my Artist_Beware posting, just 1-day short of a full calendar year after my communicated deadline. The artist has ruined the working relationship with me so much that a full refund of the ($140.00 USD) I paid her is the only resolution I will accept at this point.

    PROOF:

    January 13, 2017 - $140.00 USD Paypal receipt for commission - https://c1.staticflickr.com/5/4842/39658182993_61b9782185_b.jpg
    March 9, 2017 - 1st Telegram Chat - https://c1.staticflickr.com/5/4858/39658181953_ded4f49154_b.jpg
    May 22, 2017 - 2nd Telegram Chat (Commission request details provided) - https://c1.staticflickr.com/5/4821/39658182353_50695157f8_b.jpg
    August 13, 2017 - 1st Status Update on Telegram - https://c1.staticflickr.com/8/7835/39658182643_7af2d8624b_b.jpg
    September 25, 2017 - 2nd Status Update on Telegram - https://c1.staticflickr.com/8/7835/39658182643_7af2d8624b_b.jpg
    December 30, 2017 - Emailed Artist_Beware Post Warning - https://c1.staticflickr.com/8/7924/39658183473_978b511e5c_h.jpg
    September 4, 2018 - Onnanoko updates her Trello page fraudulently claiming commission was completed - https://c1.staticflickr.com/5/4851/39658184213_8844282090_b.jpg
    January 5, 2019 - Took picture of Onnanoko's business card from her table at FC2017 for Artist_Beware post - https://c1.staticflickr.com/5/4874/39658183883_58913a7db0_h.jpg



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    Oh my. This is particularly frustrating; especially after meeting them face to face as well. And such a price. :c 
    I hope you can get the refund.

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    Unless the artist chooses to refund you, I doubt you'll get your funds back since it is well past PayPal's chargeback window. However, you might try filing a complaint with Square, and for sure, you should contact the organizers of Further Confusion and let them be aware of the event. Hopefully, they will be willing to blacklist the artist from the Dealer's Den at least.

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    You're way outside the chargeback window; you were outside of it when you sent the email in December, actually. But you could have opened a paypal dispute without writing out an AB, and I wish you had.

    Unfortunately, short of going through your bank or your credit card company, you're probably not gonna see your money, which is horrible.

    I agree with contacting FC to let them know about this, I despise when cons don't protect their attendees, so hopefully they do something.

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    This artist has a long history of this behavior, sadly. It might be worth talking to FC's Dealer's Den staff about your experience (maybe point them to these too). I suspect, though, that you may receive the same kind of response I was given from a different convention when I reported an artist featured several times on a_b.


    "Thank you for the heads up. Unfortunately, it is not within our rights as a convention to monitor the transactions of individual artists. The most we have power over in this regard is ensuring that dealers agree to the convention policies and complete all registration paperwork and payment within an approved timeline."

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