On August 13th, 2018 the user Earlybird opened up for one commission slot, for a 2 Character Full Body with Background for 125 USD.
On August 14th, I grabbed the slot. Artist confirmed same day.
I sent the note asking for a SFW image at first. Artist confirmed and accepted two days later on August 16th.
Payment was sent on August 17th (censored artist's IRL name).
Payment confirmation was given, was told that there were only two commissions in front of me and I would receive a sketch soon.
On September 5th, since I hadn't received a preliminary sketch yet, I wanted to change my commission to something for myself and my fiance, so I sent a note asking for a NSFW commission instead.
The artist responds on September 8th, telling me they did have a sketch but it would be okay to change and to let them know what I wanted to do. I went ahead with the NSFW since I hadn't seen the first sketch at the time. Strangely, this note is never read.
I don't hear from the artist from that last note. On January 9th, I have received no sketch, no updates, or anything. Their queue journal is broken so I have no way of checking on it and their ToS states with a full queue there's only a month wait, with only a couple days if near empty. I send a note asking for an update.
Artist responds on January 10th, stating that their notes are acting strange and that they had sent me a WIP, though they would send it again.
I get the WIP sketch:
I approve of the pose and I assume work begins from there.
On February 4th, my grandmother had passed away and I wasn't interested in really pursuing the commission any longer due to it. My Paypal protection period was nearing expiration and I had already waited 6 months and only received a sketch. I wanted to cancel the project, fully aware I was not going to receive a full refund.
The artist responds a couple days later informing me that the commission was already on the flat color stage (even though I had never seen the lineart), but they would be willing to change the subject if I so wished. Not wanting to do that to the artist, I bit the bullet, apologized, and asked them to continue on as usual. In hindsight I should have asked to see the progress but hindsight is 20/20. The artist does not respond to that note until February 25th and reaffirms with me that I want to continue the image and have it finished. The note once again goes unread.
Once again, I do not hear from the artist from that point. I send another note asking for an update on May 2nd.
The artist responds on May 8th asking for reaffirmation of the image I want drawn, and I confirm that I want the NSFW image finished.
Today on May 22nd I receive the final commission:
The artist also includes a small doodle for an apology for the wait.
Compared to the example shown, it's nowhere near the quality I paid for and almost feels rushed. I'm not sure if the artist legitimately forgot what I ordered, but I express unhappiness with the final product.
I've commissioned this artist successfully a couple times beforehand so I'm not sure what happened, but I hope to resolve this with the artist and will post updates if/when it becomes resolved. They are a very sweet individual and carry themselves professionally but with such a long wait time and (supposedly) such a small queue/incorrect product received I feel they dropped the ball on this one hard.