In November of 2018, I contacted Lui-Ra on Telegram to discuss a commission. I asked them to draw a character of mine, since at the time said character didn't have art. Once I contacted them and sent payment, they asked me for more details before suddenly going quiet. I have reason to believe I was blocked, though I can't imagine why that is. I also contacted them via Discord.
I have asked for a refund, but I doubt I will receive one any time soon.