MlpCotton-Candy-Pone

That is just not cool. Even I made sure my people who had requesred refunds got their money when I had it, and told them of when it would be available as well (such as what month). To just run because peiole bit off more than they can chew seems like a new thing some artists are soing nowadays. It's sad. :c

i hope you can meet someone willing to do the piece who don't run and bail on you like this.

Uuuuuuh...
At least she admitted that she stole from you instead of simply ignoring you, I suppose... ?

But in all seriousness though:
Given her comment that her mother can't buy DA-points for her, can it be that the artist is a minor who isn't allowed to use services like PayPal? In that case I'm afraid you're not going to see anything from her. ?

1 hour ago, UAZ469 said:

Uuuuuuh...
At least she admitted that she stole from you instead of simply ignoring you, I suppose... ?

But in all seriousness though:
Given her comment that her mother can't buy DA-points for her, can it be that the artist is a minor who isn't allowed to use services like PayPal? In that case I'm afraid you're not going to see anything from her. ?

I guess.. though that doesn't change the fact she still stole from me and ran x3;

In response to them being a minor I suppose that could be a possibility. It's difficult to tell on DeviantArt because age isn't something that is listed publicly. Though.. they wouldn't need their mothers involvement if they hadn't spent my points without completing the commission.  It's a weird situation. They were honest with me regarding the cancellation, and the small portion of the refund, but then it was like they 180'd me. So while I'm happy at least they were open about it, I'm still upset they ran off with my money. Since they offered to re-do the commission and asked me to re-send them the partial refund back that meant they were at least capable of doing other commissions and could have still earned some points back to return to me. 

I guess all I can do now is make sure others don't make the same mistake I did. She deactivated her account shortly after I announced I was going to make this public. 

8 hours ago, Luna996 said:

That is just not cool. Even I made sure my people who had requesred refunds got their money when I had it, and told them of when it would be available as well (such as what month). To just run because peiole bit off more than they can chew seems like a new thing some artists are soing nowadays. It's sad. :c

i hope you can meet someone willing to do the piece who don't run and bail on you like this.

I have met and commissioned many lovely artists on DeviantArt whom I haven't had any issues with. I suppose every once in a while you end up with one 'bad seed' in the bunch. It just makes it hard to branch and find new artists to commission because up until the point you work with someone you don't know what they are going to be like. I did check their account and they were consistent with uploading so I'm not sure why this went the way it did and up until the refund issue I never actually bothered them regarding the commission. 

Well darn.

Then yes, you're definitely out of your money and art now.

Now I think the best you can hope for is that she'll come back one day to properly refund you, as she seemed genuinely sorry.

Nevertheless, I wish you the best luck for that. ?

3 hours ago, nachtlichtje said:

I have met and commissioned many lovely artists on DeviantArt whom I haven't had any issues with. I suppose every once in a while you end up with one 'bad seed' in the bunch. It just makes it hard to branch and find new artists to commission because up until the point you work with someone you don't know what they are going to be like. I did check their account and they were consistent with uploading so I'm not sure why this went the way it did and up until the refund issue I never actually bothered them regarding the commission. 

Have you tried looking outside of deviant art? I know there are still many pony artists out there (assuming this is pony because of rhe DA username of the artist) that would be glad to draw for you.

Sadly with sites like Deviant Art they dont really have an age restriction (I dont think j left when they started allowig porn (random poorly shot d*** picks of guys hard-one and such) images as "artistic nude" and the fact there are too many tracers. I bailed when someone traced my artwork. If it has changed since then (it's been like 12+ years now) I might return.

Anyways! What i am saying is im sure there are other sites out there with great artists!

Honestly? The cancellation part was really weird to me. They said they'd cancel it but then later wanted to pick it up again so they won't need to refund you. ...what? Second red flag is that they spent the points before doing their part for some reason. It also sounds like they're a minor, another red flag since they often can't grasp the severity of transactions or customer communication.

Update! 

I managed to get my points back but they didn't come from Cotton. They came from a "friend" of theirs who claimed they didn't know if Cotton had another account and they messaged me out of the blue because they saw my DA journal regarding the matter. I have reason to believe that Cotton does have a second account as all their characters are magically on a new account that is actively communicating with the account that refunded me.

I do believe the only reason I was refunded at all was because of the Journal I had up on DA, and the beware. Neither of which I have any intention of removing (I will update them to say I was refunded by a third party though) because it reflects their doggy nature, and in the end the end the points came from a user I don't recognize claiming the Cotton hates confrontation. So do I, but I didn't have a choice and wasn't about to stay quiet about not getting refunded.