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  • Furfancy review

      Who: Furfancy Costumes
      Where: http://www.furfancycostumes.com
      https://twitter.com/furfancycostume
      When: 07/19/2018
      What: Commission
    Celestina

    Two screencaps were edited to censor the Paypal.me address, and to cut out unrelated chit-chat.

    Message added by Celestina

    I decided to write this review of my experience with Furfancy costumes, after my paypal case
    has finally closed. I feel it's important to share my experience so other people might not end up
    in my situation, and I hope that Furfancy will learn from their mistakes and improve on their
    customer service and communication skills in the future.

    A little background information that goes before the situation that in the end led to a Paypal
    chargeback of 373$.

    I have previously commissioned Furfancy for 2 of her big cat expanding foam bases. These two
    bases were commissioned 10/10 2017 and 14/1 2018. Both bases were in perfect condition
    upon arrival and I was very happy with the quality and looks of these bases. However, I did
    have some communication issues with Furfancy during this time (lack of updates, slow to no
    responses) and it took about 1 month before the bases were shipped out.

    I have described this more in detail in the overview timeline I’m posting after this section. At the time I didn’t think too
    much about it but it did worry me a bit, but since I in the end did get my product and I was happy
    about it I wanted to commission them again when they offered more bases for sale through
    Twitter summer 2018, and this is where things went terribly wrong.

    Furfancy foam base issue timeline

    10/10 2017 - Ordering 1 foam base
    23/10 2017 - Asking for updates (no response)
    2/11 2017 - Asking for updates (no response)
    3/11 2017 - Gets answer from Furfancy
    10/11 2017 - Contacts to confirm shipping
    11/11 2017 - Shipping confirmed
    23/11 2017 - Base arrives

    14/1 2018 - Ordering second foam base
    1/2 2018 - Asking if the base has been shipped
    3/2 2018 - Get a picture of the base in a box
    5/2 2018 - Base gets shipped
    13/2 2018 - Base arrives

    19/7 2018 - Ordering 2 foam bases
    31/7 2018 - Contacting to ask if they have received payment. It gets confirmed its recieved.
    6/9 2018 - Asking for update and ordering an extra additional base. Also pay more shipping for
    all 3 bases to be shipped together
    19/11 2019 - Asking for update (no response)
    20/11 2018 - Asking for update again (no response)
    29/11 2018 - Asking for refund (no response)
    3/12 2018 - Asking for refund again. Tries to work out a private payment plan with first payment
    in January.
    5/1 2019 - Contact seller asking for status of refund (no response)
    6/1 2019 - Contacting again because no response (still no response)
    8/1 2019 - Doing a PayPal dispute and first here do I get an reaction
    11/1 2019 - Pushes for a PayPal claim due to no response on the dispute
    21/1 2019 - Paypal closes the case, ruling in my favour due to Furancy failing to respond or
    provide additional proof regarding the transaction.

    Now, I am terrible sorry this had to go this way, but I am very unhappy with how this business
    transaction has been treated. I have attached the entire conversation which took place on
    Telegram as proof of my statements. Sadly I have friends who had similar experience as me,
    although they either didn't get their items all together or they arrived damaged. While it's not my
    place to speak their case, their experiences combined and my own I felt I had to speak up about
    this issue.

    The only reason I pushed the Paypal case was because my 180 days buyer protection was
    running out. It was around 170 days past when I made the dispute and with failing
    communication or any sign of a refund I decided to go through with it while I still had a chance to
    get my money back.

    Furfancy has a super adorable style, I love their suits and I admire the craftsmanship. But as a
    professional I had expected more and better communication and customer service. I felt I was
    often left in the dark and felt forced to ask for any updates (both product wise and shipping wise)
    and that should be communicated better from Furfancy. This is not an attack on their person (I
    don’t know them) but it's a critique of their lacking professionalism as a business.

    Pictures of the conversation below. Please note the dates.

    Furfancy convo 1.png

    Furfancy convo 2.png

    1640353970_Furfancyconvo3.thumb.png.7b3056ffaa4c1b9488b1ff9410603812.png

    593767451_Furfancyconvo4.thumb.png.0b4f59ed4b63d76dd0e7d80483442cb9.png

     

    Furfancy convo 5.png

    Furfancy convo 6.png

    Furfancy convo 7.png

    Furfancy convo 8.png

    Furfancy convo 9.png

    photo_2019-01-21 21.20.41.jpeg

    photo_2019-01-21 21.20.49.jpeg




    User Feedback


    Ahh, the old 'I'm a victim and here's my 10,000 excuses' trick. Not to mention it's extremely unprofessional to bring in personal reasons 'Oh my son's 1st birthday! I have etsy orders to ship today so now you've made it hard wahh'.

    Very unprofessional attitude and I'm glad you got it resolved on your end.

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    She shouldn't have spent the commissioner's money before doing the work. I dislike how she makes excuses and her twitter doesn't seem very professional.  When I look through it I see opening for commissions on top of work she already owes, ranting about how a charge back prevents her from shipping Etsy items out, saying she misplaced her list and can't remember who her customers are, and some guy complaining about how the items he received were poor quality.  She does not seem like a good person to do business with.

    .

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    A friend of mine ordered an old human head mold that you can use to build heads off of and ended up having to do a chargeback as well. Like.. the thing was already in a BOX and she never mailed it.

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    I wish i had saw this before buying a base from them. Two months now and no shipment. Their customer service and communication is horrible. The base i bought is PREMADE too, all they have to do is mail it out. Last week they gave me an excuse that their tire went flat. Still no sign of my base....

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    1 hour ago, impishixi said:

    I wish i had saw this before buying a base from them. Two months now and no shipment. Their customer service and communication is horrible. The base i bought is PREMADE too, all they have to do is mail it out. Last week they gave me an excuse that their tire went flat. Still no sign of my base....

    Are you going to keep waiting or ask for a refund?

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    19 hours ago, impishixi said:

    I wish i had saw this before buying a base from them. Two months now and no shipment. Their customer service and communication is horrible. The base i bought is PREMADE too, all they have to do is mail it out. Last week they gave me an excuse that their tire went flat. Still no sign of my base....

    Your best bet at this point is tell her "Send it monday or i'm filing a chargeback", and then file the chargeback Tuesday morning.

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    On 2/2/2019 at 11:39 AM, Mortymaxwell said:

    Are you going to keep waiting or ask for a refund?

    I have asked for a refund and they ignored that...they stopped answering me so I opened a paypal dispute to grab their attention. Then they said to me on paypal that they already shipped my base in december, but last week they told me it wasnt shipped yet.  im...so confused.

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    3 minutes ago, impishixi said:

    I have asked for a refund and they ignored that...they stopped answering me so I opened a paypal dispute to grab their attention. Then they said to me on paypal that they already shipped my base in december, but last week they told me it wasnt shipped yet.  im...so confused.

    Do not drop that dispute. If you close it, then you can't do it again.  Disputes can last up to 20 days before they automatically close in the seller's favor. Give it a few days and if nothing arrives escalate to a claim. From there they'll have to give PayPal a tracking number or you win.

    If they want to claim it was lost then that's their problem. The onus is on sellers to buy insurance and to ensure the client gets their package. At no point are clients responsible for lost packages.

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