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  • Beware: Yajuuu


    WanNya
    • Who: Yajuuu/ Yajuu @ Yajuuraku/ Yoojuu @ Uchuujuu
      Where: fa: https://www.furaffinity.net/user/yajuuu/
      twitter: https://twitter.com/yajuuraku
      twitter alt: https://twitter.com/uchuujuu/media
      pixiv: https://www.pixiv.net/member.php?id=292004
      newgrounds: https://yajuu.newgrounds.com/
      deviantart: https://www.deviantart.com/yajuuu
      patreon: https://www.patreon.com/ghostrevolution
      picarto: https://picarto.tv/yajuu
      discord: yajuu#5230
      When: 07/07/2018
      What: Commission

      Resolved

    Had commissioned this artist back in July of 2018; the piece was a 3 character Studio Ghibli themed pic of my character as well as two of my friends.

    Here are screen caps of payment:
    spacer.png

    payment_2edit_by_wan_nya_dd.thumb.png.ebba692a64171fa9893ed27233bb34c8.png


    At first I was super ecstatic about getting this piece because I really adored this artist and at the time,

    they were seeking funds to help them out via a journal (which they conveniently deleted before I could take screenshots of it).

    After payment was sent, I noted them asking if they had gotten the funds in which they replied yes and a WIP would be sent shortly (1 to 2 weeks). I figured at the time all was good:

    spacer.png

     

    Some time goes by so I send them a reminder note and they state that, yet again, they will have a WIP for me soon:

    spacer.png

    More time goes by and still no WIP and no reply from the artist. I get a little worried but don't think too much on it because, as an artist myself, I know how commissions can sometimes take a bit more time and personal life can throw some unexpected loops.

    I send another reminder note, this time letting them know that this is a shared piece and others did pay for it as well and if things are going to be too much for them to handle, they can just cancel the piece and we'd be fine with a refund:

    spacer.png

     

    They quickly reply that they will get it done by Dec. or so:

    spacer.png

    ... and yet I wait more:

    fascreenshot_3reply_by_wan_nya_dd11rik-f

    Still did not get a reply. My note is ignored and I figure, they are busy yet again. I myself get a bit distracted with my own commissions and personal life. When I catch back up on things, I still haven't received a reply from the artist but I do seem them uploading art. 

     

    At this point, it's already well past 6 months and so I tell my friend that we may never get the piece and should each note them letting the artist know that we would like to get a refund. Soon after my friend notes them, I get this note from Yajuuu:

    fascreenshot_4_by_wan_nya_dd11s45-fullvi

    I was shocked at this reply, especially since my friend told me that the artist told them how they were going through medical issues and such at the time and etc. (which they not once mentioned to me this whole time mind you). 

    My reply to they're outlash:

    fascreenshot_4reply_by_wan_nya_dd11s4c-f

     

    I was actually hoping that things would be different and give them another chance, but after being informed and seeing another artist post a beware on them, a few weeks before I had put in a commission with them, I changed my mind. I told them I would like a full refund on the $110 but as you can see, they tried to talk me out of it:

    fascreenshot_5_by_wan_nya_dd11s4l-fullvi

    I replied again:

    fascreenshot_6_by_wan_nya_dd11s5b-fullvi

     

    After this, they then agree to refund me but I have to wait another 3 months before they can send the payment. They also pretty much black list me then and there from commissioning them ever again:

    fascreenshot_7_by_wan_nya_dd11s5r-fullvi

    I acknowledge this and also take note of the date.

    Soon after this note was sent. They leave FA and later block me on their twitter account; I wasn't talking to them there.  I managed to screen cap this before the block:
    dd1201k-e0e058d2-c5db-4726-9fee-4aa090a8

    So irritating that they make it sound as if they left because people were being "mean to them" and not the fact that they failed to keep their commissioners up to date, failed to give updates on works and pretty much played around with others money.

    Yajuuu even went as far as to also block anyone who was in association with me after informing them of a negative outcome with them (wanting to push for a refund). If they were watching me or I watching them on the site, they were automatically blocked.

    Now I'm afraid that I may never get my money back for there is no way for me to contact them when the date comes and there may be a possibility of them not keep their prommis of them refunding me at this specific date.

     

    Edit:

    Additional screencaps added on behalf of the OP by moderation staff.

    ya1_by_wan_nya_dd1n0l6-fullview.thumb.jpg.c8c4965950d79e186ca2b7c152b6fd66.jpgya2_by_wan_nya_dd1n0lg-fullview.thumb.jpg.3a078825fe9f068ae53783c980c0b1f9.jpgya3_by_wan_nya_dd1mzbh-pre.thumb.png.f7809020060687509d565af1e1261ea1.png



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    It was really wrong of her to block you when you asked for a refund.  I looked at her FA gallery and it is full of posts about how she has depression, her health is bad and how people are so mean to her. She seems to get way too personal with her clients.  She gets rude if someone isn't sympathetic to her medical condition and her TOS is unethical.  It states refunds only after six months.  In other words, after Paypal protection period has expired.

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    As someone who has also commissioned her I can say I feel sorry about how things have turned out. However I thought I could explain some backstory information to why she blocked you. She has in fact been dealing with things far out of her control as of late, and my commission is only half done. As someone who has had family members going through what she is right now, I can confirm she isn't trying to be rude to you just lashing out.

    She does not want to deal with being yelled at right now, especially since at the time of posting that aforementioned surgery is tomorrow. She is still on FA however she will no longer be posting her art on FA. This she clarified to me when I had asked.

    Its unfortunate that you wont see the commission done, but she is in fact going through something life threatening. I am confident she will give you back your money in the end once she has it. And I do feel sorry you have to go through this on her behalf.

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    Sad that she hasnt changed at all; https://artists-beware.livejournal.com/963160.html

    She had tons of excuses for me as well, sadly this is common for her. I had a few commissions from her before mine went bad. If you paid with a credit card you may be able to charge back with the card. You likely will not see a refund. I only got mine because someone else paid it. She has a huge owed list that isnt public.

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    17 hours ago, Mortymaxwell said:

    It was really wrong of her to block you when you asked for a refund.  I looked at her FA gallery and it is full of posts about how she has depression, her health is bad and how people are so mean to her. She seems to get way too personal with her clients.  She gets rude if someone isn't sympathetic to her medical condition and her TOS is unethical.  It states refunds only after six months.  In other words, after Paypal protection period has expired.

    Very much so for I was not being rude or harassing them whatsoever. I don't know fully what goes on in their life, for I am not the type to pry, but none of these "issues" were brought to my attention when I asked them about commissions process.

    I can only bet people would get upset with them when weeks, even months, go by and they receive no word on the status of their piece they paid for.

     
    I feel that was there intention all along for once the 6 month grace period is up, you cannot file a chargeback through paypal and can only hope that the artist keeps to their word and eventually return the funds.

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    1 hour ago, Tentacles1 said:

    As someone who has also commissioned her I can say I feel sorry about how things have turned out. However I thought I could explain some backstory information to why she blocked you. She has in fact been dealing with things far out of her control as of late, and my commission is only half done. As someone who has had family members going through what she is right now, I can confirm she isn't trying to be rude to you just lashing out.

    She does not want to deal with being yelled at right now, especially since at the time of posting that aforementioned surgery is tomorrow. She is still on FA however she will no longer be posting her art on FA. This she clarified to me when I had asked.

    Its unfortunate that you wont see the commission done, but she is in fact going through something life threatening. I am confident she will give you back your money in the end once she has it. And I do feel sorry you have to go through this on her behalf.

    An artist should never block a client they owe money/art to. Part of our jobs is keeping in touch and replying to clients. I do not see anywhere where the OP 'yelled' at her either. They have essentially left OP with no way to contact them, and have to just hope they get a refund randomly.

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    5 minutes ago, theodor said:

    An artist should never block a client they owe money/art to. Part of our jobs is keeping in touch and replying to clients. I do not see anywhere where the OP 'yelled' at her either. They have essentially left OP with no way to contact them, and have to just hope they get a refund randomly.

    I didn't mean to imply the OP yelled at them, my bad. I meant that is what she is afraid of, poor wording on my part.

    And there is a way to contact them, that's on FA. She poorly titled her journal as leaving FA but all she is doing is no longer posting her art there.

    I just thought that I might help clear up the situation a bit more and help the OP with that. I meant no offense by it.

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    " I will still be here to check on friends art or posts journals.. occasionally or whatever, "

    "occasionally or whatever" doesn't inspire confidence given where the OP is at now, as well as being blocked on Twitter.  The artist absolutely should have contacted the OP directly if they intended to "occasionally or whatever" drop in for the foreseeable future.  It's only good business.

    Mega yikes op.  Please let us know if you actually get your refund when they "occasionally or whatever" decide to come back and do right by you.

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    1 hour ago, Tentacles1 said:

    As someone who has also commissioned her I can say I feel sorry about how things have turned out. However I thought I could explain some backstory information to why she blocked you. She has in fact been dealing with things far out of her control as of late, and my commission is only half done. As someone who has had family members going through what she is right now, I can confirm she isn't trying to be rude to you just lashing out.

    She does not want to deal with being yelled at right now, especially since at the time of posting that aforementioned surgery is tomorrow. She is still on FA however she will no longer be posting her art on FA. This she clarified to me when I had asked.

    Its unfortunate that you wont see the commission done, but she is in fact going through something life threatening. I am confident she will give you back your money in the end once she has it. And I do feel sorry you have to go through this on her behalf.

    It is very sad that things have turned out the way they have and I can only regret ever having bothering to commission them in the first place (should have done my homework first U _U' )

    That still is not a good business practice when dealing with customers who are paying you for something that was stated to be given within a certain time frame. For months during what little correspondence I managed to make with Yajuuu they would reply with 'you'll get your wip in a week' never at all mentioning they were having issues in the notes we exchanged.

    My issue isn't so much that she was missing due dates so much as the utter lack of communication. Had she told me herself that she was going through a rough patch I would be far more lenient; I have many friends in the art community who have or are going through terrible situations and need the reprieve of not being hounded for stuff but THEY had the courtesy of letting me know without me having to all but ghost their journals and submissions and social media for any sort of update. 

    As an artist taking money she needs to also take the responsibility that comes with it.  I did not ask her for anything unreasonable, I wasn't even the one to establish the timeframe - that was all her. We are now EIGHT MONTHS in since the initial commission so I think my feelings are well and truly justified. She sets a bad precedent for other artists with her actions because now she's possibly run off with money for work she didn't complete and has blocked me and my friends from establishing any form of dialogue. So forgive me if I am not at all sympathetic. 

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    32 minutes ago, theodor said:

    Sad that she hasnt changed at all; https://artists-beware.livejournal.com/963160.html

    She had tons of excuses for me as well, sadly this is common for her. I had a few commissions from her before mine went bad. If you paid with a credit card you may be able to charge back with the card. You likely will not see a refund. I only got mine because someone else paid it. She has a huge owed list that isnt public.

    I only wish I had seen this post well before I placed my commission in with them.

    I would have loved to do that but sadly it was with paypal; which is connected directly to my bank account and not a credit card... guess I should also switch that around for future commissions I make.
    I take it that there is no way to ever see this list unless they've given direct access to it huh?

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    15 minutes ago, Celestina said:

    " I will still be here to check on friends art or posts journals.. occasionally or whatever, "

    "occasionally or whatever" doesn't inspire confidence given where the OP is at now, as well as being blocked on Twitter.  The artist absolutely should have contacted the OP directly if they intended to "occasionally or whatever" drop in for the foreseeable future.  It's only good business.

    Mega yikes op.  Please let us know if you actually get your refund when they "occasionally or whatever" decide to come back and do right by you.

    Yes, and if they ever do "check... occasionally or whatever", I will be sure to keep you up to date on events.

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    26 minutes ago, Tentacles1 said:

    I didn't mean to imply the OP yelled at them, my bad. I meant that is what she is afraid of, poor wording on my part.

    And there is a way to contact them, that's on FA. She poorly titled her journal as leaving FA but all she is doing is no longer posting her art there.

    I just thought that I might help clear up the situation a bit more and help the OP with that. I meant no offense by it.

    That is not %100 guaranteed for even if they do decide to come back and "check up on friends art or posts journals".

    They more than likely will just ignore any future notes I send and perhaps even go ahead and block me on there too after they realize they forgot to do so before storming off.
     

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    I hope she will come back and do the right thing.  But I'm very doubtful.  She has a history of being rude to people and for someone who doesn't want to be dealing with stressful situations at the moment, she sure likes to spend a lot of energy focusing on negativity. All those hours she's putting towards seeing who is associated with OP could have gone towards resolving this debacle.

    I'm sorry to hear she's going through a lot right now. Blocking someone who has been polite and wants a refund is inexcusable. If she has such severe health problems, she really should have just canceled and returned the money.

    Her Twitter's got posts about how she wants to work for art directors and do  professional illustration work.  She really needs to shape up and drop the attitude.  No art director's gonna want to put up with her behavior.

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    2 hours ago, WanNya said:

    I only wish I had seen this post well before I placed my commission in with them.

    I would have loved to do that but sadly it was with paypal; which is connected directly to my bank account and not a credit card... guess I should also switch that around for future commissions I make.
    I take it that there is no way to ever see this list unless they've given direct access to it huh?

    She never posted or even kept any type of queue. She originally told me multiple times I'd be next, and then later said there was 10 people ahead of me.

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    2 hours ago, Tentacles1 said:

    Actually she posted a clarification journal just now. With alternate method of contact being e-mail. http://www.furaffinity.net/journal/9072316/

    Haha, should have said that instead of posting this:

    unknown.png

    not "slightly leaving" but clearly states "NO LONGER ON FA, SORRY <3"
    It also still does not change the fact that they are only taking to "their clients", which I am no longer considered.

    I am not going out of my way chasing down  an artist that did me wrong ^ w^

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    2 hours ago, Mortymaxwell said:

    I hope she will come back and do the right thing.  But I'm very doubtful.  She has a history of being rude to people and for someone who doesn't want to be dealing with stressful situations at the moment, she sure likes to spend a lot of energy focusing on negativity. All those hours she's putting towards seeing who is associated with OP could have gone towards resolving this debacle.

    I'm sorry to hear she's going through a lot right now. Blocking someone who has been polite and wants a refund is inexcusable. If she has such severe health problems, she really should have just canceled and returned the money.

    Her Twitter's got posts about how she wants to work for art directors and do  professional illustration work.  She really needs to shape up and drop the attitude.  No art director's gonna want to put up with her behavior.

    We can only hope so. It's quite sad too since they were an artist I would have loved to look up to, but guess it's best I see their true colors now rather than later on down the road where the betrayal would be too painful to bear.

    This whole situation could have been dealt with way back and as you stated. She could have just  told me the truth and canceled the project. I would not have mind waiting to reschedule again at a later time! Instead they kept giving unrelated excuses and empty promises (oh and lets not forget the permaband they placed on me lol). I really hope that, for the sake of other peoples sanities, future customers of hers don't have to go through such a horrible  experience.

    Ah, I wouldn't really know the going ons there since I'm 'banned' from ever viewing their works, that is most definitely not something you'd want to bring into the workforce. Especially when those types of fields involve lots of paying clients who expect projects to be done / completed on set deadlines in a timely manner. Excuses and crappy attitudes will be one of the fastest ways to see yourself out the door.  

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    8 hours ago, Tentacles1 said:

    As someone who has also commissioned her I can say I feel sorry about how things have turned out. However I thought I could explain some backstory information to why she blocked you. She has in fact been dealing with things far out of her control as of late, and my commission is only half done. As someone who has had family members going through what she is right now, I can confirm she isn't trying to be rude to you just lashing out.

    She does not want to deal with being yelled at right now, especially since at the time of posting that aforementioned surgery is tomorrow. She is still on FA however she will no longer be posting her art on FA. This she clarified to me when I had asked.

    Its unfortunate that you wont see the commission done, but she is in fact going through something life threatening. I am confident she will give you back your money in the end once she has it. And I do feel sorry you have to go through this on her behalf.

    I read this comment and sighed deeply.  I get what you're trying to say, but your post ends up coming off as a defense of Yajuu.  There is no way of knowing, unless Yajuu comes here and says so herself, whether she is going to give the customer their money back, or what's going on in her head. 

    Frankly, I don't distinguish between rudeness and lashing out.  They're both unprofessional and mean, and there are other ways of handling stress that don't involve blocking a customer or biting their head off.  She could make a post saying, "Hey, everyone, I'm dealing with a medical situation.  I need this next week to recover and then I'll be responding to notes again."

    I think she needs to re-assess how she treats her customers.  I looked at her Twitter this morning and her recent post is a flippant, "Refunded..." with by a post immediately after that with some snoring. That's not cool.

     

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    A post from Tentacles1 was not approved for excessive personal information. Please review the commenting guidelines.

     

    And quite frankly, many artists and service workers exist every day going through rough situations and manage to not be rude to their clients just fine. If it truly is that bad then its time to refund and take recovery time.

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    Just now, Celestina said:

    A post from Tentacles1 was not approved for excessive personal information. Please review the commenting guidelines.

     

    And quite frankly, many artists and service workers exist every day going through rough situations and manage to not be rude to their clients just fine. If it truly is that bad then its time to refund and take recovery time.

    Well, if all goes well, that recovery time would be starting tomorrow. As to how she managed to pay for the surgery would be anyone's guess. Was the Journal I posted showing too much personal information, or was it what I said about personal experience?

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    4 minutes ago, Tentacles1 said:

    Well, if all goes well, that recovery time would be starting tomorrow. As to how she managed to pay for the surgery would be anyone's guess. Was the Journal I posted showing too much personal information, or was it what I said about personal experience?

    The answer to that would be both. We aren't here to gawk at someone's personal struggles or to speculate on their financial situation. She is going through a dire medical situation, and that's all that needs to be said.

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    This thread has been locked. Currently the artist gave the OP a deadline of May for the refund, and normally we'd have rejected it to wait until then but it was escalated by the leaving fa/ ban from twitter.

    Due to the artist's medical status they can't do anything from here until May. So far the community has said its piece and there's no more to add until the artist's deadline has passed.

    OP: if May comes around and you still don't have a refund PM any staff member and we will update the thread and unlock it.

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    So she sent the refund without even confirming you're email, and it wasnt yours? Did you end up actually getting the refund in hand?

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    Just now, theodor said:

    So she sent the refund without even confirming you're email, and it wasnt yours? Did you end up actually getting the refund in hand?

    OP has confirmed they got a refund~  We've marked it as resolved.

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    4 hours ago, theodor said:

    So she sent the refund without even confirming you're email, and it wasnt yours? Did you end up actually getting the refund in hand?

    Yeah; ended up having to note them again (which I wish I could have avoided cause it just made me more irritated). 
    At least it's settled now and i can go back to life again without that headache =  .=;

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