Product was listed by seller in multiple "dealers den" chatrooms on the app Telegram. The product is a fursuit/costume head base made of upholstery foam primarily. I was interested in the product and contacted the seller with inquiries. I asked them "can you tell me more about it?" [image 1], and was only told the price, location of product for shipping costs, permissions with the product, and other materials provided.
This product was to be purchased from the seller, I would fix it up and make it into a character, and resell it once the product is completed. This was understood by the seller, as we had discussions about my permissions with the base and the character it was to be made into.
Upon arrival, the product was not only crammed into a box that was too small [image 2; showing the size of the product and the box itself], but it also reeked of cigarette smoke. Upon confrontation, the seller confirmed that their mother smokes in the house [image 3]. I cannot clean or sell a product that has been this exposed to cigarette smoke- it is a hazard. There was an attempt to clean it before I contacted the seller with my complaint, which included drier sheets on the interior, and spray cleaner on the exterior. Nothing seemed to help.
Seller also explained that they can only "do 20% nonrefundable on any refund"/"u will only get an 80% refund," but this was not provided in a Terms of Service beforehand (on Telegram or Paypal) and was not discussed whatsoever. I did not feel comfortable following through with this offer, since it was given once I brought up a refund, and it is even less than what it originally sold for.
During our conversation, I also discovered that the seller is using a Paypal account that is not in her name [image 4].
I am providing buyer with a tracking number for the returned product.
As of April 22nd, Jaime claims to have re-sold the fursuit head base that is not even in her possession yet[images 5 & 6] (not until an expected April 25th). Jaime managed to advertise that it comes from a smoke-friendly home [image 7], HOWEVER, Jaime refuses to do so in other ads [image 8]. Overall, extremely unprofessional, rude, and does not seem to care about the safety of their customers.
My friend inquiring about it, and then forwarding it to me: