Jump to content
  • To search for tags:  Use the search bar by inputting either the exact name of the individual you are searching for, or by using a * as a wildcard.

    Example:  Searching for MrFurry if you know the user's full name.  Or MrF* if you are unsure, and would like to pull up all tags that contain "MrF".

    I've been posted to Artists Beware, now what?  Click Here

    To get your post through the first time check the submission guidelines!

  • Beware: CherishArts/SugarBabie


    Moonlee
    • Who: Cherish/ Sugarbabie
      Where: https://www.furaffinity.net/user/sugarbabie/
      https://www.furaffinity.net/user/cherisharts/
      When: 01/28/2020
      What: Commission


     TL;DR at the bottom.

    Hey everyone! This is Sugarbabie, formerly known as CherishArts.  I was put in touch with her through a mutual friend.  She said that Sugar had opened up emergency comms to pay for her baby, I liked her style, so I said sure.  It seemed like a win win.  I ordered two pieces, a ref sheet and a bust, totalling $70 + a $30 tip because I was in a giving mood.  This was on January 27th, 2020. (Censored name is the mutual friend) 

    What followed was 6 months of radio silence for the most part.  No updates, no WIPs, mostly ignoring my requests for updates.  There were a lot of excuses regarding health and real life complications.  I was more than happy to oblige.  I know life is tough right now, and I am patient.  Suddenly in May it dawned on me I hadn't seen her discord updated in a long time.  I went and checked and it had ceased to exist.  Naturally this sent alarm bells ringing.  I went and checked her FA, no updates there for a month, but someone mentioned a second page.  Sure enough, Cherish was now SugarBabie.  All her socials, Ko-Fi, and Patreon were all new as of March.  Suspecting she rebranded to avoid fulfilling her queue,  I added her on her new discord and told her how bad this looked.  She profusely apologized.  2020 sucks, life is hard, apology accepted.  She offered to rush the art overnight, or give me a refund.  I stated I wasn't interested in the art anymore, and I would like a refund.  However with the ghosting, I didn't trust her to follow through, so I told her I would start a chargeback with my bank.  She agreed.

    I called Paypal, they told me to call my bank.  My bank told me that since the transaction was over 90 days old, they couldn't initiate a chargeback, and I would have to go through the artist for a refund.  I message Sugar back, explain the situation, and am hit with a flat out refusal.  Apparently her offer of a refund was off the table when I said I would do it.  When I explained what the bank had told me, she dug in, taking personal offense to me messaging after I "couldn't get it done on my own."  I was shocked.  Frustrated, I went to her FA and left a shout that explained the situation.  Essentially a 1 star yelp review, it was rapidly removed and I was blocked.  I messaged her back and asked for a refund on the service she failed to provide.  She continued to claim she fulfilled her TOS though nothing was delivered, stating I voided the contract by initiating a refund.  She somehow thinks she can keep the money though nothing was given aside from random free art that isn't of my character nor is it what I asked for. Apparently that qualifies as fulfilling the order, just throwing something random at the client.  To top it all off, she threatened to sue if I "slandered her business" with bad reviews or "harassed" her by asking for the refund she said I was entitled to, and apparently I'm being reported to law enforcement, though I guarantee that's just a bluff. 

    TL;DR: Artist attempts to avoid fulfilling order by rebranding, refuses to refund me after I went to handle it on my own, claims she fulfilled her TOS by throwing random art at me, threatens to sue if I keep leaving bad reviews.

     

     

    Proof of Order.PNG

    Proof of Price.PNG

    Proof of No Updates.png

    Excuses.PNG

    Second Page Detective.png

    image.png.0b50e085afed7ec47e49475e714d9641.png

     

    Refusing to Refund.PNG

    Refusing to Refund Pt. 2.PNG

    TOS Claim.PNG

    TOS Claim 2.PNG

    Edited by Celestina
    censored personal family information



    User Feedback

    Recommended Comments

     


    Welcome to Artists Beware! 

    All posts have been reviewed prior to being allowed in.

     


    Comments are moderated:  Please review the Commenting Rules.  Comments that don't meet our rules will not be posted.

    If your post is resolved:  Contact one (1) member of staff or leave a comment, and we'll update your post!

    If you are the bewaree:  Review "I've been posted to Artists Beware, now what?".

    If a beware needs a tag update:  Post a comment!

    To contact a member of staff:  See the Staff page or fill out the Contact Us form.

    Posts are not deleted unless you can prove they are fabricated.  If this is the case contact one (1) admin, and we will help you asap.

     

    I am a Bot. My inbox is not monitored. Beep boop.

    Share this comment


    Link to comment
    Share on other sites

    Wow.  First a very personal story that is no one's business, then turning on a dime when they realized they can bail with your money.  Quite the whiplash, and a beware well warranted.

    Share this comment


    Link to comment
    Share on other sites

    That last comment on the final screenshot of discord. Throwing a massive temper tantrum claiming their being harassed when the op only wanted their refund back. When she herself fled to her new account and not refunding your money back.

    Really pathetic i'd say.

     

     

    Share this comment


    Link to comment
    Share on other sites

    Absolutely despicable customer service and quite clearly (in my opinion) ran with the money when she rebranded. Further, artists really shouldn't be doing free art when they fall behind, either finish the work that was commissioned or refund, don't complicate things with "freebies" that only delay the commissions further.

    Share this comment


    Link to comment
    Share on other sites

    What absolutely appalling behaviour.  Resorting to threats and telling someone they will reported to the police when the person is totally justified asking for a refund is horrible.  Beware so well warranted. Even if it was reported I'm sure that the artist would get a wake up call when told they couldn't keep someone else's money. 

    Share this comment


    Link to comment
    Share on other sites
    On 7/16/2020 at 10:28 PM, Rendrassa said:

    Absolutely despicable customer service and quite clearly (in my opinion) ran with the money when she rebranded. Further, artists really shouldn't be doing free art when they fall behind, either finish the work that was commissioned or refund, don't complicate things with "freebies" that only delay the commissions further.

    I'm 99% certain the "free" art was a copy paste or a trace.  She came up with it within 15 minutes of me telling her I found her second profile, and she acknowledged it wasn't my character.  Wrong hair, wrong eyes, wrong colors everything.  

    Share this comment


    Link to comment
    Share on other sites

    Filing a lawsuit for harassment because you didn't receive what you order and thus want your money back?

    Hm...
    ...why not?

    With all the evidence you have accumulated here, it should be easy to convince the law that she stole your money and thus you are justified in getting refunded.

    Maybe she will think twice before pulling such a stunt once she has a criminal record.

    Share this comment


    Link to comment
    Share on other sites


    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

×
×
  • Create New...