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  • Artist Beware: BlueFoxFursuits/DaskerLizard


    hevoyic
    • Who: BlueFoxFursuits/DaskerLizard
      Where: https://twitter.com/BlueFoxFursuits
      https://twitter.com/daskerlizard
      https://www.bf-fursuits.com/
      https://twitter.com/daskdoodles (since deactivated/no longer exists)
      When: 06/21/2016
      What: Fursuit/ Fursuit Parts


    Before I begin, let me reinstate that I wish no ill will or harm towards DaskerLizard or their business. I am simply posting my experience about my time with Dasker so that others my avoid the negative experience that I have had.

    ________________________________________________________________________________________________________________________________________________________________________________________________________________________

    I contacted Dasker/BlueFoxFursuits the morning of June 16th, 2016 via  email asking if it was okay for me to order being 17 (turning 18 within the next few weeks) and what their payment plans looked like. I was responded to 4 days later with both my questions answered. Given the okay to order, I then submitted a application via their google docs quote form. I was responded to almost immediately with the approximate due date and how much my suit (which was/will be a partial) would cost. I responded back within a few minutes saying I would like to go ahead and reserve my spot within their queue. After a few hiccups, (me paying in the wrong currency), I finally had paid off my deposit and had a reserved slot for May 2017.  I paid £190 ( $287.16 ).

    Quote

    Emails of interaction described above;

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    Receipt/Proof of deposit;

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    A few emails from me about what furs they will use for my suit were exchanged so I could order a bodysuit to match with no problems. I have since received my bodysuit from another maker.

    The real problems started when it finally reached the due date for my commission. I was struggling for with money due to unforeseen car problems, so I emailed them on the 15th of May, 2017 and asked for an update on when I would be up so I could prepare on when I needed to pay/how much to put aside. They replied telling me they had to "do a lot of shifting around in my queue due to confuzzled suits overrunning" and how they had injured their back moving fur supply boxes and that they will be "starting up the queue again towards the end of june when I'm back from confuzzled, and also back from visiting family for a late birthday meetup". I was both upset and relieved on how I would have time to save up further and put aside my money problems, but also a little sad considering they had taken more con crunch commissions and put them ahead of other preexisting commissions.

    Quote

    Emails of interaction described above;

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    The next time I contacted Dasker was 5 months (October 9th, 2017) past the given completion date of end of June 2017. I simply stated how I had not received an email from the regarding my commission and how the queue was looking/when I would be up. I was then informed unknowingly that I had been once more pushed back to February of 2018. At this point I was rather upset, so I did not reply.

    Quote

    Emails of interaction described above;

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    Quote

    At some point within the May and October emails, I had contacted them on twitter asking about an update which they apparently told me November 2017? It says that via emails but the exact time and date of the twitter interaction is lost because I have since deleted the twitter account it took place on and I cannot find it on their account. Since this is lost, this will not count, just figured it would be worth mentioning since it was mentioned in the email.

    I emailed them ONCE MORE on July 21st, 2018 (another 5 months after the due date they had given me had past), asking what the wait time is looking like since my slot had been missed once more. They responded a week later on July 28th, 2018 saying they had moved and had eurofurence deadlines to focus on. Again, putting convention crunch commissions ahead of regular commissions. I was told that I would have my commission and "all older orders out by jan-feb next year". Again, moved another year back. I did not reply.

    Quote

    Emails of interaction described above;

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    After waiting so long, I then took it upon myself to contact Dasker one more time on January 8th, 2019. They replied saying that it "should be february". Seeing as it was the beginning of the month, I was VERY excited to finally get around to getting my suit. That is until as of late.

    Quote

    Emails of interaction described above;

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    On February 17th, I contacted Dasker after finding out that they had once more opened for more commissions. This has had me extremely worried that my commission from 2016 would be pushed back once more to make room for other, newer orders. I asked them if there was a problem with my character and asked that if they did not like the character given, that they would tell me and refund me my deposit instead of pushing me back over and over. They then confessed to me that I am not the only person who has been waiting since 2016 for their suit and that I should have my suit by March. I was upset by this information considering how I am 1) not the only one going through such an experience and 2) my slot had once again been pushed back.

    Quote

    Emails of interaction described above;

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    ________________________________________________________________________________________________________________________________________________________________________________________________________________________

    To reiterate, I am a very patient person. I from the above evidence, it is obvious I have only emailed one to two times a year asking for updates, often waiting months after the date I was told to contact them. To put it into perspective, I ordered when I was 17 years of age, I am now not too far off from turning 21. I have given Dasker the benefit of the doubt one too many times, and I can say that I am very unhappy and disappointed with my experience so far. I only paid the deposit needed to reserve my spot, but I have had the rest of the money needed within my Paypal for up to 2 years now. They do not email/contact commissioners when they come upon hard times, leaving one to basically chase them to get a vague answer on when your commission will be started. Dasker seems like a nice person, they not once seemed rude and often replied in a very professional manner. However, it seems their queue is VERY disorganized and unprofessional. At the moment of writing this, I still do not know what spot I am in their queue and do not recommend working with DaskerLizard/BlueFoxFursuits. I will update further when/if I receive what I have paid for or if anything else unfolds.

    If you see any inconsistencies within my writing, please let me know and I will fix them!



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    Absolutely ludicrous to leave a paying client, who has already given the necessarily payment asked for, to wait literal years. I really hope they refund instead of rushing out a poor quality product. Too many suit makers just blindly rush it when they are put on the spot.

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    http://fursuitreview.com/blog/2016/01/24/no-langurhali-partial-by-blue-fox-fursuits/

     

    Apparently they've been having communication problems and missing deadlines for many, many years.

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    Given their poor communication skills and the fact that they've been doing this to customers since 2013 I think you should cancel the commission and get a refund. 

    It is also very frustrating to read a beware like this.  I am upset that Fox is treating you poorly and that you can come here and tell us how you feel, but that you haven't been firmer with the artist.  I think you should tell the artist how much this situation bothers you.  I understand you are trying to be nice, but passive disappointment and just looking sadly at e-mails isn't going to resolve this!

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    On 2/20/2019 at 6:00 AM, Mortymaxwell said:

    Given their poor communication skills and the fact that they've been doing this to customers since 2013 I think you should cancel the commission and get a refund. 

    It is also very frustrating to read a beware like this.  I am upset that Fox is treating you poorly and that you can come here and tell us how you feel, but that you haven't been firmer with the artist.  I think you should tell the artist how much this situation bothers you.  I understand you are trying to be nice, but passive disappointment and just looking sadly at e-mails isn't going to resolve this!

    I feel like after all these years, I said what I needed to be said in the last email. At this point, I feel afraid to email them again because I think they are just giving me deadlines to satisfy me for the time being. I know If I email them again, they will continue to give me another deadline that won't be honored. I really don't know where to go from here.

    Due to their TOS (which HEAVILY BENEFITS THEM), I can't ask for a refund. I paid the non-refundable deposit but at this point I am 99% sure it was not used for materials to go towards my suit and more likely towards a con. Asking to cancel would forfeit my money in accordance to their TOS.

     

    Also an update. They said it would be done in March in the last email, and it is now May. As I said above, I fear emailing them due to them most likely giving me another false deadline to keep me quiet.

    Edited by hevoyic

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    Here’s the thing about their TOS, and any TOS for that matter; it is not legally enforcable since they’ve not produced the product you paid for. If you had something to show for, and you were asking for a refund immediately, that’d be one thing.

    Dasker has strung you along for three years and all you keep getting are fake deadlines to placate you. You have been scammed like a number of customers before yourself.

    You paid for a service which has not been rendered, and likely will never be! If they refuse a refund, that is theft of your money! A TOS is absolutely NOT legally binding ESPECIALLY when it benefits them to take money from others in the way that they have! 

    My percerption of your hang up on this fact makes me believe that you think this is 10000 percent legally binding and you cannot do anything, which is false. If someone runs off with your money and gives you squat for it, that is theft and no TOS in the world is going to cover their ass if you push for a refund for the product/service. Do not be scared to demand your money back, be firm in what you want; and the others bring up an excellent point. If you settle for your suit now, it’ll be rushed and left stained with the funk of this situation you were put through. It isn’t worth it to have that sitting on your mantle when you can reinvest your funds in to something else with a maker who is far more reliable and communicative with their customer base.

     

    Do not be afraid, ask for your money back. You have plenty of support for this option!

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    6 hours ago, rikki said:

    Here’s the thing about their TOS, and any TOS for that matter; it is not legally enforcable since they’ve not produced the product you paid for. If you had something to show for, and you were asking for a refund immediately, that’d be one thing.

    Dasker has strung you along for three years and all you keep getting are fake deadlines to placate you. You have been scammed like a number of customers before yourself.

    You paid for a service which has not been rendered, and likely will never be! If they refuse a refund, that is theft of your money! A TOS is absolutely NOT legally binding ESPECIALLY when it benefits them to take money from others in the way that they have! 

    My percerption of your hang up on this fact makes me believe that you think this is 10000 percent legally binding and you cannot do anything, which is false. If someone runs off with your money and gives you squat for it, that is theft and no TOS in the world is going to cover their ass if you push for a refund for the product/service. Do not be scared to demand your money back, be firm in what you want; and the others bring up an excellent point. If you settle for your suit now, it’ll be rushed and left stained with the funk of this situation you were put through. It isn’t worth it to have that sitting on your mantle when you can reinvest your funds in to something else with a maker who is far more reliable and communicative with their customer base.

     

    Do not be afraid, ask for your money back. You have plenty of support for this option!

    I went ahead and talked with some friends who helped me write an email to Dasker regarding a refund on my commission at 11:35 AM today. I asked for my entire deposit of $287.16 back considering there is NO WAY they used it for materials for my suit. I have attached my entire email below and will attach their response if and when I get one.

    1.png

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    Good on you for standing your ground on this matter!

    I believe someone else on the cross-post you made via Toyhouse suggested going to the bank about being able to get your refund that way?
    It might be a bit tough, but if you have a clear record of the money sent to them for your unfulfilled commission, I believe you'd be able to speak to your bank to get the charge reversed?

    Though that's a bit more legwork, but it's a possibility and not a bad idea to look for any avenue you can to get what you're owed either way.

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    2 hours ago, rikki said:

    Good on you for standing your ground on this matter!

    I believe someone else on the cross-post you made via Toyhouse suggested going to the bank about being able to get your refund that way?
    It might be a bit tough, but if you have a clear record of the money sent to them for your unfulfilled commission, I believe you'd be able to speak to your bank to get the charge reversed?

    Though that's a bit more legwork, but it's a possibility and not a bad idea to look for any avenue you can to get what you're owed either way.

    Dasker ended up contacting me a few hours after I sent the email. Apparently they tried to contact me via email on February 20th (4 days after our last conversation on Feb. 17th). It appears that I never received it and therefore was not notified. I am rather upset they never tried again and just let it sit, but there's not much to do about that now since it is in the past. We have since been in contact and are on good terms and I have decided to go further with the commission upon a lengthy discussion with them about the events that have unfolded. They do have a con coming up in the next week, so no work on my commission will be started until the following week.

    Despite all the has happened, I have decided to put my faith into Dasker once more. I am not closing/resolving this until I have the shipping number for my commission. I will update it again once more work has started and I receive more updates.

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    I sincerely hope, for your sake, that if they finish the commission, that it isn't rushed at all.
    For three plus years, that better be a quality product coming out of them because anything less is going to reflect poorly on them and their existing queue.

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