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Showing results for tags 'undelivered refund'.
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I am waiting for a refund for an unfulfilled fursuit head commission that was first discussed on April 23rd 2022 and paid for on May 2nd 2022. Our first conversation took place in telegram on April 23rd - 24th where we discussed their availability for a fursuit head commission. In this conversation we discussed options and pricing. The result of this conversation was an estimate of $2500. I did not have a ref sheet at this time, so I commissioned DrakonicKnight for one at a cost of $95, which I paid on April 24th. Our second conversation took place in telegram on May 2nd. DrakonicKnight started and completed my ref in 4 hours. We then discussed final pricing for the fursuit head commission. I was quoted and invoiced $2628 at 11:20 PM EST. I paid the invoice in full at 11:25 PM EST. On August 10 2022 I sent a message in telegram requesting a general timeline of when I could expect work to start. DrakonicKnight did not reply to this message until October 21 and informed me that work would not start on my commission until after MFF, which was held from December 1 - 4 2022. I patiently waited until after MFF but I never received an update. I occasionally saw updates on social media about other projects so I was content to wait my turn. I requested updates through telegram on November 14th 2023 and March 23 2024 but I did not receive a response. I attempted to call via the phone number on DrakonicKnight.com as well but I received no response. In April of 2024, 2 years after I paid for the commission and after not receiving any communication in any form for 1 year and 8 months, I hired an attorney. On April 23 2024 at the suggestion of my attorney I called again and left a message requesting a refund. On August 14 2025 my attorney attempted to contact DrakonicKnight via phone as well. Voice mails were left on the phone number listed on DrakonicKnight.com as well as the number associated with their second business, ToadallyFrogs.com. The summary of these voice mails was my attorney identifying herself as my hired legal council and simply requesting that DrakonicKnight reply to my messages on Telegram. On August 16 2025, after not receiving any response for 2 days, I sent a message on Telegram. I notified DrakonicKnight that my attorney had called. I requested a refund and warned that I would be taking legal action if I did not receive a response. I received a response an hour later. DrakonicKnight apologized for the lack of communication and offered either a refund across multiple payments or to complete and ship the fursuit head within a month. I requested a refund. DrakonicKnight said they would get back to me. On August 23, after not hearing anything for 6 days, I requested an update. I was offered $200 a month until paid. I requested $328.50 a month instead so that it could be paid by May of 2025. The following is a month by month recount of the refund payment schedule we agreed to, which DrakonicKnight did not adhere to. I tried to be flexible. I accepted late and partial payments without penalty. Most of the time I had to remind DrakonicKnight multiple times before getting any kind of response or payment. I generally felt like I was not being taken seriously. - September 2024: Payment was not received on the 1st. I sent a reminder and was paid on the 2nd. - October 2024: Payment was not received on the 1st. I sent multiple reminders and I eventually received a partial payment on the 20th. - November 2024: I sent a reminder that November's payment + the remainder from October was due on the 1st. I received a partial payment on the 16th. - December 2024: I sent a reminder that December's payment + the past due balance from November and October was due. I received large payment that covered the past due amount as well as December's and part of January's payment. - January 2025: I sent a reminders on January 15 and 23 that part of the month's payment was still owed. I did not receive a response. - February 2025: I sent a reminder on February 3. I received a response on the 6th and I was informed that they would pay me as soon as possible but currently could not due to medical reasons. I said that this was ok and simple asked for updates whenever possible. I sent a second reminder on the 21st but I did not receive a response. - March 2025: I sent a reminder on March 8. I received a response on the 14th and I was informed that they would try to make a payment later in the month. I sent a reminder on the 27th but I did not receive a response. No payment was received this month. - April 2025: I sent a reminder on April 19. I advised that our agreed payoff date was approaching (May 1st 2025) and there was still a remaining balance of $1162.28. I did not receive a response or a message this month. - May 2025: I spoke with my attorney after not receiving any communication since mid march. She sent a letter to DrakonicKnight's email and physical address. I sent a copy of this letter via telegram on the 5th and requested a prompt response. I was told that a partial payment could be made later that week and that the remaining balance would be sent ASAP. I agreed to extend the payoff date to June 1st. I received a partial payment on May 22. - June 2025: I sent a reminder on the 8th. We agreed to a partial payment on the 13th and extend the payoff for another month. I did not receive this payment and I did not receive any other communication this month. - July 2025: I sent a reminder on the 7th and the 10th with the remaining balance. I was told that they would try to make a partial payment later that month. I did not receive this payment or any other communication that month. - August: 2025: I sent a reminder on the 4th. I was told that they were planning to pay the rest off in one bulk payment. After a few reminders additional reminders I received a partial payment on the 28th. - September 2025: I sent a reminder on the 20th. I did not receive a payment or a response. - October 2025: I sent a reminder on the 13th. I was told that they would pay off the remaining balance by the end of the month. I did not receive a payment or any additional communication. - November 2025: I have sent multiple reminders this month but I have not received any payment or communication. At the time of writing I am still owed $362.28. I feel like I have been flexible, accommodating, and more than reasonable through this whole process. The money is one thing, but the most upsetting aspect of this entire experience has been the sheer amount of effort I have had to put in to simply get a response from this artist. My advice to everyone reading this is to not commission this artist if you expect regular, proactive communication from them. If they need a refund, be prepared to hire an attorney.
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- beware
- drakonicknight
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So, in the summer of 2022, I was in the market for getting a fursuit head made of my gray fox, Kigali (The ref pic included should be the same as the one I sent them given the timing, as I don't have much art of my OCs). The design itself was easy enough, though I had the money and figured since this was likely going to be the only head I'd ever get, that I'd want something cool. I went onto getfursu.it to look for people that were taking comms, worked with the features I was looking for, and most of all, were trustworthy. After some searching, I came across Clockwork. Around the same time that I had come to them for the commission, they had started some raffles, so I knew they had experience in suitmaking. I filled out their comm sheet and was quoted for about $1700. I sent the first half as down payment, then the second half a week or two later. They had a queue, so I knew I wouldn't be getting updates right away. As the months went on, I'd reach out to see how they were doing occasionally as I like to be friendly with those I get stuff from. The messages in the pictures I provided are all the times I checked in, so its not like I was pestering them either. I had ordered it in Aug 2023, hoping it would be ready for the following June. As shown in the proof, in April 2024, they said I was next and that they'd be giving me progress updates in May. That never happened, and I didn't hear back until I reached out again at the start of June. They said it wouldn't be up to standard by the time I had originally planned, but I was ok with that. Due to different things going on in my life and work being hectic, that was the last time I reached out to them until the end of Jan 2025. I asked how they were doing and to my surprise, they told me that they were cancelling the commission as they believed they were unable to complete it in a timely manner. They said that they would start sending a refund in pieces each month until I had the whole thing. That Friday they promised the first part would be sent came and went with nothing. I did the same in the middle of April, still no reply. At the end of April, I did mention the situation in the replies of a twitter thread. It caught the attention of people, but after mentioning them by name after working through the nerves, still nothing. I did express that I had hope considering they did offer the refund... But as of now, I have yet to see any of my money back. As I'm typing this, I did notice that their paypal logo matches a second twitter account named Clockwork Carousel Creations, but neither account was linked on their furaffinity. I figured that after a year and a half of waiting for the commissioned piece, and then 7 months of waiting for a refund process to even begin, that it was time to take things here and warn people if they do open fursuit commissions once again.
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- clockworkcarousel
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On March 21, 2025, I won a collab YCH slot from 0-ruff at the bid of $95. The payment per the auction description was to be done on Boosty or Hipolink, which I have used with other artists in the past and am familiar with the platforms, so I had no issues placing a bid with these conditions. Despite the bid being made in USD and Boosty showing USD amounts, 0-ruff insisted in payment being made in rubles. I informed 0-ruff that I was unable to make the payment in rubles as Boosty would only permit me to do payments in USD and asked if this was acceptable. I have always done business with Russian-based artists on Boosty like this with no issues in the past and saw no reason this time would be any different. To my surprise, 0-ruff tried to make an argument that Boosty has its own currency exchange rate (?) and that I should pay $98 instead of the $95 bid I placed. I was unsure about this since this didn't sound right, but I made the payment for $98 regardless and sent my information. 0-ruff then claimed that they did not receive the full payment amount and insisted I pay them more. I was confused because I had already paid more than my winning bid for the YCH and had the receipt showing it, so I questioned them, repeating that Boosty shows payments in USD and I had made the full payment they asked for. When I went to go check on Boosty again, I noticed 0-ruff had then upped the payment from $98 to $100 after I had paid. I confronted 0-ruff about this and provided screenshots of my completed payment, their updated price, and the Google currency exchange (which they claimed to be using) which showed I had already paid the full amount they asked for. 0-ruff continued to make some claims about currency exchanges not being stable and that each platform has its own currency exchange rate (?) and that they only used Google's exchange, which also showed I had made more than the payment I needed to. At this point, I no longer felt that 0-ruff was following fair exchange rates and business practices and confronted them about it and asked for a refund, as I did not trust them to not continue to ask for more money or hold the artwork hostage in exchange for more money. They had already proven they were just charging whatever they felt they could get, regardless of the initial bid or auction rules and I no longer wished to do business with them. 0-ruff pushed back and refused to refund the paid amount or acknowledge the retraction of my bid. I repeated that I no longer felt this was a trustworthy exchange and did not wish to continue to work with them based on these principles and a lack of trust. I ultimately had to threaten to do a report and chargeback to get a response from them. 0-ruff continued to refuse a refund, called me unstable for calling them out on uncharging my original bid, and then blocked me without further discussion. Following this, 0-ruff then hid my bid on the YCH auction and continued to take bids for the slot despite not refunding me the money I had already paid to them. I am now having to work with my bank and Boosty to get the money charged back as a fraudulent charge. This was my first and last time dealing with 0-ruff. [Item removed by Moderation (Eden) due to unfounded claims that we would have not permitted.]
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- undelivered commission
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TLDR OUTLINE Who? STELLARPUNK_ART on twitter (Also known as punker_sp / SPBK_201 on twitter) What? Undelivered commission, ghosting client (me) for nearly 3 years while remaining active on both main and alt account (and I soon to find out on bluesky as well). Cutting off contact (blocking) on alt account and refusing to give refund or artwork. Original Agreement On October 21st 2022 @ 9:53 pm est I contacted Stellarpunk_Art on TWITTER for 3 bust sketch commissions with flat color (see "Original Commission Advert_oct2022_sp"). The total was $75, 25 for each bust. (See "Original Contact_twitter 1" and "Original Commission Advert_oct2022_sp") Proof of Payment Payment was made via cashapp (as you can see in above screenshot they advertised cashapp, venmo, or stripe) I only had cashapp at the moment. In the conversation screenshot you can see me letting them know I'd be paying via cashapp. They gave me their cashapp tag and payment was sent October 22nd 2022 at 12:35 AM est. (See "Original Contact_twitter 1" and "Screenshot_20250411_150152_Cash_App proof") Attempts to Contact & Ghosting The full conversation (or rather my attempts to get in touch with them) was done through twitter DMs. Aside from DMs, I also attempted to contact them multiple times on instagram, via twitter comments, and even through email during the time I couldn't get in touch with them after the first check in. I did also see that they were going through many issues over time which led me to leaving them be for much longer between each nudge. Proofs: Original contact_twitter 1 - 6, Instagram_contact attempt. You can read the conversation below through the timeline. Full Timeline of Experience On October 21 2022 I messaged StellarPunk to commission them 3 digital art pieces: flat color busts. I didn’t know this artist, but their post had been rt’d by another artist who I’ve worked with before. The post was advertising for $25 each. (see "Original Commission Advert_oct2022_sp" and start of convo "Original contact_twitter 1") The only payment methods they listed were CashApp/Venmo/Stripe, I was skeptical but went with CashApp since that was the only one I had. Oct 22nd 2022: I sent payment (see Screenshot_20250411_150152_Cash_App proof) Nov 18 2022: I messaged them to let them know that I could be contacted on other platforms or via email (this was at the time when the life of twitter was uncertain). No reply Jan 2nd 2023 @ 1:45 am - I send a check in message with no results. I did see a post about them going through some issues irl, so I gave them the space. At this time I believe they moved to their alt account (I wouldn't know until later this year) The account https://x.com/SPBK_201 was created by them, but was named "punker_sp" at the time. Feb 19 2023 @ 12:20 pm - Gave a nudge, no reply (they made 2 art posts on their instagram) See attached image "Instagram_contact attempt" See attached images "SPInsta1" and "SPInsta2" Aug 2nd 2023 @ 1:09am - I learned that they moved to a different twitter account (named punker_sp, now SPBK_201) and blocked me there. The original account wasn’t abandoned and I could still message them there. They continued to actively post on their new account while liking/retweeting on original. I found they had also blocked me for some time on cashapp as well so I could not request a refund even if I wanted to/had time to. I attempted to contact cashapp customer support twice but they could not help me. Months passed with no word, they were still active but made no effort to get back in touch with me. They still use their alt account so you can see all of their posts. I hated being a bother, so I left them alone once again. See Attachments "SPBK_Oldest Art post_oct 2023" 1 and 2 Feb 9th 2024 @ 2:16 am - I message them again with no reply. At the time I was, and still am very busy with my own work so I let them be. Feb 11th 2024 - They finally replied, apologizing for not getting back to me, their behavior, and claiming that they were super broke. They said they didn't have the funds but would definitely give me a refund (with no specified time). I replied the same day, telling them that they can sort out w/e was going on and we could discuss my refund. I was naive in thinking they'd follow through with settling this issue because a good part of me still really liked their work. I've gone through many artists ghosting me after payment, some have returned and resolved the issue and others haven't. Part of me was hoping they wouldn’t be the latter. (see Original contact_twitter 4) No reply followed that message and they continued to actively post and RT on twitter, as well as make fanart & OC posts. (I did not bother taking screenshots of these posts and twitter only lets me go back as far as 2024 on their individual page) Aug 2024 - They have opened comms again, still no reply to me. April 13th, Jul 28, and August 11th 2024 - I attempted to message them again whenever I’d catch their newer posts. No success. Jan 4th 2025 - They made a new commission post and also replied later that day. They apologized for not getting back to me and asked if I wanted the commissions or a refund AGAIN. (see "Art Comm post advert_jan 2025" and "Original contact_twitter 5") They continued to create more art and general posts. Jan 5th 2025 - I replied and I reminded them of the amount owed (see Original contact_twitter 5) Feb 12th - I tried reaching out to let them know I would just request the funds on cashapp since I could no longer request a refund. Both times I tried the request expired. (see "Requesting Refund_Expired attempts_proof") Jan 26th 2025 - Claimed they were making their way down their queue. No update on my order through and no visible Queue to track. (see "Jan 26 2024_queue claim") Continued to make other posts including a commission delivery, no messages to me. (see "Art post jan 2025 1 and 2") Feb 1st 2025 - Posted a "bust sketch comm" for another client. No sign of my commission updates to me. Continued to make other posts & deliver other commissions. (see "Feb 1 and 2 2025 art post") Feb 10th 2025 - They reshared their commission post saying they had car troubles and needed money. No message to me still. (see Feb 10 reshare comm) Assuming they were trying to get funds to refund me, I left them alone. Eventually I did try to reach out by commenting on their posts every once in a while when they would post on their main. (see "Attempts to contact_Comments") March 12 2025 @ 9:12 AM - I sent a nudge, no reply (see "Original contact_twitter 6") March 25th 2025 @ 4:14 PM - Messaged them to let them know I'd be willing to just go through with getting the art if they found it hard getting the funds. Once again ignored (see "Original contact_twitter 6") April 10th 2025 @ 6:37AM - Messaged again, no reply but they were active not too long ago before I messaged them. I mentioned trying to split up the refund to make it financially easier on them. No reply was given yet during this entire time they were still actively posting art on their alt account. (see "Original contact_twitter 6")
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- stellarpunk
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I began the commission process with p0pr0ck on August 23, 2022, for a 3/4 suit including head, paws, tail, feet, legs, and additional armsleeves for $1600. I paid in two consecutive installments of $800 through Paypal on August 24 and August 25 2022. Naively, I did not ask to pay goods and services, and paid through friends and family as requested by the maker (this was my mistake). The maker had a public trello linked in their bio, so I was aware she had a few projects ahead of me, and knew it would be some time before my suit was started so I waited a few months before reaching out. However, per the screenshots provided, I had to borderline beg for communication, deadlines, and updates. I'd send multiple messages over the course of weeks that would go unanswered for long periods of time. I was hopeful when p0pr0ck began to send frequent updates around mid-late April 2023, as she was working on the head of the suit. Once the tail, head, and paws were finished, we mutually agreed p0pr0ck should send the mini partial out, however it took nearly a month after completion for her to send out the suit and for me to recieve it. With the absolute battle that communication was, and some of the messages p0pr0ck had been sending me about her personal life, I opted to settle for the mini partial and get a partial refund for the parts I did not recieve (feet, legs, arms). She had since updated her pricing ladder, however, so I had to manually calculate the cost between a mini partial vs a 3/4 suit in her old prices vs her new ones to find what the refund cost should be. I calculated it should be about $673. This number was agreed on by p0pr0ck. It then took another few months to hear back from her on my question about ETAs on the refund. The first $100 of the refund was recieved on September 6, 2023, with a message from p0pr0ck detailing she had sent it. The second installment came in September 20th, 2023, but this time with NO alert message from p0pr0ck. There was them more periods of radio silence before the 3rd installment was sent on April 3rd, 2024, again with no messages sent from p0pr0ck indicating she had sent it. Finally, around August of this year, p0pr0ck posted to her story for commissioners to message her on telegram, citing DM troubles with Instagram. I recieved one reply from her on August 9th, 2024, and have heard nothing back since. Given that the refund was agreed to on June 17, 2023, I have now been trying to get my partial refund for a total of 15 months, nearly 16 months, at the time of writing this beware.
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- p0prock_puppy
- fursuit
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Was in talks with the artist prior to commissioning them about ideas. Officially commissioned them February 12th, 2024 when I was invoiced and paid for a two character NSFW commission of my character Lumi and my spouse's character, Milosh with an alt version. The agreed amount for the commission was $300 total. Experienced some major delays initially on seeing any progress, which lead to a few inquiries. I eventually settled for the idea to be changed to a one character pin-up of Lumi in a cheerleader outfit with an alt, and receiving a half refund on that. I didn't get the half refund until quite a bit later, then received a passable sketch. Asked for some minor changes, then nothing. Weeks turned into months, months approaching a near year, and no correspondence from the artist as seen in the images prior despite numerous attempts. The artist however still active and drawing despite owing me and avoiding me. The images show the main area of communication via Discord, but I have inquired on Twitter and via email. Unfortunately for me PayPal can't do anything as it's taken longer than what protection they offer customers, so here I am. I wanted to settle things civilly but have been outright ghosted by the artist.
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- wolfinasuit_
- wolfinasuit
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I reached out to WetVenom in late October 2023 inquiring about his rates and terms. After talking for a bit about his rates and the character being drawn, we settled on $150 for a two panel, comic-style commission. I sent the first payment on November 1st, but we ran into a small problem. Because I paid through PayPal with a checking account, PayPal turned the payment into an eCheck. Since Venom is from outside of the US, it took almost a week for the transaction to even register, and by that time I didn't have the funds in my account. PayPal automatically retries the transaction after a few days though, and ultimately the eCheck cleared on the 16th of November. After receiving email confirmation that it cleared, I followed up with Venom and he confirms that he received the payment and will be starting on the commission. A little over a week later he reaches out again to reconfirm the details, and I verify the details of the commission once more. From this point however, communication starts to taper off. The next communication is two months later on January 17 2024, where I reach out to ask how the commission is coming. He responds a few days later asking to once more confirm the details of my commission, and stating that he's fed up with impatient customers. After confirming who I was and clearing up the misunderstanding, he then says that the commission may already be finished and that he needs to double check. I ask him to let me know if that's the case, and then I wait another ~2 weeks before checking back in. This time he responds the same day, confirming that he is still working on the commission. I wait another month, March 7th, before checking back in on his progress. This email goes unanswered. I wait another month, April 4th, to inquire about his status. He responds the next day citing family issues are what caused him delay. I empathize with his situation, and let him know that if he wants to cancel the commission all he has to do is let me know. This goes without response, and I reach back out a week later. After reconfirming privacy details and format, I wait a bit longer, thinking that his last email was an implication that the commission was nearly done. I reach out again on the 29th of April to confirm, and he responds shortly after saying he's sending the commission later that night: stating that an error within the commission gave him some delay. A few more days pass and I send another email on May 3rd to verify if the error was still giving him problems. After telling him that I didn't need another commission and that I only wanted to confirm where he was on this commission, I receive nothing back but silence. I send another email on the 24th of June to ask what the status of the commission is, to no response. About a week later I send a separate, Ultimatum email. This too went unanswered, and ultimately nothing came of the PayPal dispute since 180 days had already passed since the transaction date. As of 9/27/2024, I've reached out to both of wetvenom's public emails to confirm their intent on completing the commission.
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On January 31st, Baasil made a post for Tarot card slots, two separate decks that would ideally be finished and printed. After kind of waffling about it for a couple days, I reached out on February 2nd. I promptly paid for the slot, very excited to be a part of the project. They confirmed payment and shared their excitement for the project with me. I hadn't heard anything in March, so I sent a note for an update. I was not given a wip, so I figured maybe they had fallen a bit behind, as trying to keep a deck consistent is most definitely a lot of work. So I gave the benefit of the doubt and patiently waited as time ticked on. Then I requested another update in June. Here they acknowledge that there wasn't enough interest for a full deck, but was still happy to do prints for the people who commissioned the art. I was more than happy with just getting the art in general. July rolls around, and I still don't have a single update or wip, and I start getting a bit nervous as it has now been about 5 months since I commissioned them I'll admit I got a little too stern for my liking, but I was getting increasingly nervous as they tended to disappear for a while and randomly come back. They were very polite towards me in their response, because I did genuinely still want the art, I still loved the concept and I was happy to wait. In August, Baasil posted one of the cards, and I got excited again, knowing that they were being worked on, and that the style was looking really good. After this, starting in September, they were focusing on streaming work. I thought, okay sure, we all have bills to pay, so I patiently waited. At this point I was preparing for a massive career change so a lot of time got lost on my end, and I ended up reaching out in March 2020. I wanted to give another chance as I really do love Baasil's style and part of my thought process was that it was only $35, so I'd be happy with any art from them. They still remained very polite towards me throughout this entire exchange, while explaining loosely what was going on. I changed my character choice as well as offered full artistic freedom, as I wanted it to not be stressful on them, as I know sometimes drawing with heavy constraints in an art piece can be a lot, and they have a super flowy style that I thought would work well with this character. Which brings us to our last correspondence with each other, two years later. Again, we both remain civil through this exchange. At this point, all of the journals except a select few have been deleted, and I didn't think to screen cap them because of a huge move and personal issues going on in my life as well. Every so often they come back and post more, but they haven't been active in almost a year, and truthfully, I'm just really disappointed. I tried to give chances, and I'm a very patient person, but if this was really going to be this much of an issue, I would have done that chargeback back in July of 2019. I recently reached out one more time to see if I could get some response, however my note when completely unread. The only positive thing to come out of this was that neither of us were confrontational at any point in time, and it was always a civil and professional discussion between the two of us. I commission a lot of artists and I almost never have these issues, I am going to have to take this to heart and maybe some day I'll see my $35.
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- baasil
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undelivered commission Beware: Ivyfur/Ivyfurrier/Pisces Travel Inc
SafetyC posted a record in Artist Bewares
Uses deceptive wording and pressure tactics. Initially I was willing to forgive and assume inexperience, but the ask for double for delivery, then for a different commission, then for a 50% tip flew way past the acceptable line and drained the remainder of my good will. End product (no watermark free copy was received) not received as of today 9/17/2024. Artist reached out first after small talk and was the one who initiated conversation after I followed them on Tumblr.-
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