Twitter was where I was contacting them before their email got spotty and quiet. I had a friend try and reach out to them via Facebook and they were able to contact them to ask about my stuff until around May. Not that it was helpful anyway as they just kept telling them I was "Next in queue".
I'll try and DM them via Instagram, thank you!
Haven't considered contacting the cons they sell at, didn't know it was an option. I'm giving it until Friday before I try as I sent an email through their website Monday and DMed them on instagram.