baja

There were definitely missteps from the artist's behalf, but this is a situation where the both of you are at fault to some degree. You've acknowledged the issue that came up in the process of attempting to get the piece edited, which is fine.

But your subsequent response after it wasn't up to your personal standard was out of line, imo. If they had been outright ghosting you for over a month, I'd say it was cause for alarm, but you hardly waited at all for her to get back to you, and in a way, you forced her into a corner and her reaction was justified to an extent. It's even worse that you pushed for a chargeback for the full amount.

Looking at the artist's price range for this sort of work, it absolutely looks like it was a full refund request.

Work was rendered, even with the communication falling apart with the unprofessional conduct on both sides, this is unacceptable. This alone would make me wary of ever working with you, or even recommending you to others as a client.

It doesn't matter if you've commissioned 1 piece or 1000 pieces in the past, shit happens and you react in the manner *you* perceive is correct in the moment, but ultimately it isn't right. If I were you, I would take a step back and look at the situation objectively to see where you could improve on your manner of communication.

While it has been a while, I see that you used a card to pay for this commission.

Have you attempted to go through your card carrier about this purchase to get it reversed?

You need to actually communicate your intentions with your inquiries.

It isn't right that they ran off with your money, but just repeatedly spamming 'hi' and other generic greetings doesn't get the point across that you'd like to discuss your work with them.
Friend or no, you hired them to provide a service and they failed to keep up on that.
You should separate your friendship from business transactions to avoid miscommunications with an artist.

It can be friendly conversation, sure, but this isn't the way I would conduct business with a friend. It's even worse because of the second post you made regarding this individual.

While your intentions were good, you were taken advantage of by a 'friend' who shouldn't have asked so much of you without giving you what was initially due 😞

The lack of a public queue, and the oversaturation of the private queue is a big hoo-eyyyy... No good. It is a beware well-warranted in regards to their practices, and they should be rightfully avoided. And while you are in the right to be frustrated with the situation as a whole, the artist was at the very least, transparent with you about the quality of the work you were going to get after the confrontation.

In accepting the art you have shown in this post, I personally think it is null and void to bring up the quality of the work when the artist was clear they were going to rush your pieces within the timeframe given.

It doesn't make them come off any better, but when pressed to produce something after leaving commissioners hanging, this is often the outcome a lot of people see. In this case, the artist flat-out told you what you were going to get.

And, really, unless we have a reference of your character to compare the images you got with? I don't think there's much of a point to put the color swatches up as a point of contention with the art pieces you got.

One of them is cel-shaded, while the other seems to have full render with ambient lighting, it isn't going to be one-to-one with whatever reference you've given. And not every artist may use the exact palette depending on how they will render the work.

This is a rather, well, sour situation, but they were still up front with what you ended up getting.

I sincerely hope, for your sake, that if they finish the commission, that it isn't rushed at all.
For three plus years, that better be a quality product coming out of them because anything less is going to reflect poorly on them and their existing queue.

Good on you for standing your ground on this matter!

I believe someone else on the cross-post you made via Toyhouse suggested going to the bank about being able to get your refund that way?
It might be a bit tough, but if you have a clear record of the money sent to them for your unfulfilled commission, I believe you'd be able to speak to your bank to get the charge reversed?

Though that's a bit more legwork, but it's a possibility and not a bad idea to look for any avenue you can to get what you're owed either way.

Here’s the thing about their TOS, and any TOS for that matter; it is not legally enforcable since they’ve not produced the product you paid for. If you had something to show for, and you were asking for a refund immediately, that’d be one thing.

Dasker has strung you along for three years and all you keep getting are fake deadlines to placate you. You have been scammed like a number of customers before yourself.

You paid for a service which has not been rendered, and likely will never be! If they refuse a refund, that is theft of your money! A TOS is absolutely NOT legally binding ESPECIALLY when it benefits them to take money from others in the way that they have! 

My percerption of your hang up on this fact makes me believe that you think this is 10000 percent legally binding and you cannot do anything, which is false. If someone runs off with your money and gives you squat for it, that is theft and no TOS in the world is going to cover their ass if you push for a refund for the product/service. Do not be scared to demand your money back, be firm in what you want; and the others bring up an excellent point. If you settle for your suit now, it’ll be rushed and left stained with the funk of this situation you were put through. It isn’t worth it to have that sitting on your mantle when you can reinvest your funds in to something else with a maker who is far more reliable and communicative with their customer base.

Do not be afraid, ask for your money back. You have plenty of support for this option!

5 hours ago, Nico89 said:

No, I'm not sure why she used their paypal, I didn't think to even ask. 

it looks like Craig and Wolfram are pretty active on social media, so def try and see if Craig could help you out.
I think I saw them advertising commissions via tumblr if I'm not mistaken.

Is there a particular reason as to why Craigosaurus's paypal address is being used for payment processing?

Do you think you have a shot at contacting them for any form of refund, cuz something about that just seems really odd and messy, to not be using their own account, and if anything, it puts their partner's business in jeopardy if her backlog is THAT ridiculous and she takes on more work.

Oh it can absolutely be nerve wracking to take the initiative on that sorta thing! I've been there myself, but at the end of the day, the artist is running a business (and if they don't treat it as such? definitely look elsewhere for someone who will actually take their work seriously!) and they should have no reason to be nasty if a client is keeping things on the up and up!

You paid for a service, and you are within your rights to ask for progress or if there's delays in the process.

Some artists may take a negative approach, but if they get nasty when you just ask a question, it will reflect poorly on them and not you. And nine times outta ten, even if the work is nice, it tends to be tainted by the bad experience had by the artist you worked with.

You did nothing to warrant their mistreatment, so don't be afraid to stick up for yourself in the future! There's always others out there that will be more than willing to take you up on a future commission <:

It's super shitty on their part that they up and flounced, but I think you need to be more direct in your communication with an artist when it comes to your commissions in the future.

Its one thing to just be open-ended and friendly, but as this was a business transaction, you should have lead with wanting to discuss the commission instead of just repeating 'Hey/Hi/Hello!' every time you wanted to speak to them.

You can still be friendly, just drop a 'Hey, its been a while since I've heard from you! I was just checking in to see how the progress on my commission was coming along?' or something like that?

It can be misconstrued by some people that the vague poking in DMs is just meant to be conversational vs professional.
Still does NOT excuse them ghosting you, but its just a small suggestion for any future commissions you get ?

On 4/1/2019 at 3:10 PM, Calix said:

I don't want to go dark, but are we sure the user is...still with us? It seems weird that they've just gone radio silent for so long.

The telegram screenshots are the only indication that the user is still around.
Telegram gives an exact date if the user has it set to display as such, or it gives a rough estimation of their last activity.

In March they were still using the program, though they were clearly avoiding messages.
However, something interesting just popped up when I clicked the Telegram contact link in their twitter profile

They have either deleted their account or changed their handle since this post went up.
JinxWolf, do you still have your DMs open to confirm my hunch?

In looking up one of their handles in your beware, all of their social media, including twitter, FA and patreon have gone dark since September of 2018.

And their FA states that they took nearly 30 of those badge commissions? They definitely sound like they've gotten in over their head, but their patreon states that they were under the weather.

I'm banking on the former, and that doesn't excuse that you've been ignored by their only currently active form of communication.
By chance have you tried shooting them an email?

Just to cover all of your bases to see what's been going on with them? Their email is listed on their twitter profile, so it couldn't hurt to drop a line there as well.

Their organization for commissions of this scale comes off as rather sloppy.
Suits are massive investments for both the Maker and the Commissioner, so to have the constant response of 'I forgot' and 'Are you this person?' just raises all sorts of concerns for me.

Them claiming to have purchased the materials already, in spite of having to fully remake a suit due to oversights just raises even more questions on their process with these sorts of transactions.

I hope you're able to get a refund soon.

Since I'm not too sure how the new site works, and I'm not able to edit my goof out of my beware submission, I'd like to add that my refund has been properly processed and my business with BluHuny has officially concluded.

1 hour ago, Mortymaxwell said:

Hunny needs to stop taking new commissions and do something about the work he's owed. 

His communication is bad and his TOS is also shady.  "You may request a refund only within a 48 hour window of your first payment." It sounds like after 48 hours he won't allow any refunds, period.

I agree whole-heartedly. After speaking to my local group regarding this transaction, not-so positive views came out about his attitude as an artist, and as it mirrored my experience, I opted to make a proper post so people aren't lead on by his practices.

I find it EXTREMELY odd that there's no presence for his work, not on social media, not on FA, and not even his Patreon (which was omitted as it is inactive and not relevant to my situation), and that he chooses to work soley through these means. Every other page is just... inactive for months.

He claimed my slot was sold? But I don't even know how his waitlist works, his Discord server is not big, its inactive and even in the waitlist post on telegram, it's just a post like the queue, it's not a chat group. Also if he was secured with how his queue is, he wouldn't need to replace my slot, someone else would move up and he could chug along with his massive queue.

Just a lot about this doesn't sit right with me, and I really hope others can just flat out avoid him.