baja

A comment was not approved under item 9 of our commenting rules.
 

9.  Moderators will not approve an alternate alias unless it's 100% confirmed.

• No: "similar styles". 
• No: "types the same".
• Yes: Same email address.  
• Yes: Same art.  
• Yes: Same characters.
• Yes: Same full name.

A comment was not approved under item 1 of our rules of participation.

1.  Comments are to remain professional, constructive, and on topic.  We are not a drama site.

Please be mindful of your conduct moving forward, especially when attempting to contribute to older bewares.

1 hour ago, Necrovoyance said:

The artist has since deleted their Twitter accounts after another user confronted them on Twitter for the same issue

As a heads up. Looking up their aliases via twitter search shows that they have only changed their handle. the only one that seems to be purged is the pt/pz account. as nothing turns up when you search that handle.

these were both found using kirakirakuiin.

OP, your best bet at recouping the loss would be to just go through paypal for your refund at this point. Asking for a refund seems to be a fruitless endeavor because of how their communication just dropped off entirely.

Inform them that you'll be going to Paypal for a refund and leave it at that. You're already dangerously close to the 180 day window to dispute this transaction, don't hesitate to get your money back.

5 hours ago, Otterlysilly said:

Update: It has been well past October 1, 2021 which was the stated deadline for both the fursuit AND the refund. A claim has been filed and I am now awaiting to verify that she has been served before proceeding.

Once your matter is concluded, you may contact us directly to inform us as such.

As you have opted to pursue litigation in this situation, we will be locking this post until further notice.

Concerning the matter of the missing email, Pisq was in contact with staff to discuss the missing proof from their end.

We have concluded that it was likely this message never made it to Mossling due to the fallibility of technology; its not unheard of for emails to just be eaten and never make it to the intended recipient.

Staff tested sending an email between the two respective mail providers, a clean Gmail Account and a clean Outlook account were utilized, and what we saw is that Outlook promptly put the test email from our Gmail sender into Junk without notifying us.

Given the circumstances that arose here, we were lead to believe that the email may have gone to junk and was automatically deleted by Outlook without Mossling ever knowing about it.

Furthermore, Pisq has acknowledged that the breakdown in communications was an issue that is as much their fault as it is Mossling's.

Mossling has made it clear that they made missteps in this situation, but the client also admits that they took multiple steps to bar contact without informing the artist.

This is not a situation without blame from both sides, and we ask that further commentary remain constructive and abstains from antagonizing either party.

A comment was not approved under Section 1 of our Rules of Participation.

1.  Comments are to remain professional, constructive, and on topic.

4 hours ago, Airgunner88 said:

Been talking with this artist off & on since posting this beware.

Artist has continued to post art auctions & appears to have completed another commission today. I know little detail about this recent commission, but the fact my commissions are CONTINUING to be overlooked is VERY aggravating.

I do not know why I'm being overlooked by this artist.

I would like to preface that I am speaking as both a commissioner and an artist who used to work freelance; you need to stop speaking to this person, or any artist, under the pretense of "being friends."

We cannot know for sure if this sentiment is reciprocated, especially since the artist is ESL and maybe your mannerisms have not come across clearly. But you have approached this communication indirectly at every turn with this artist, you need to be clear and direct when speaking with someone regarding your owed work.

You stated it in your post that you do not expect anything from this artist, so while you are within your rights as a customer to reach out and try to find a resolution, your stance on this situation has been unclear. You're within your rights to be upset, but you also stated that you're letting it go? It sends mixed messages.

For future correspondence with any artist you commission, consider less *hugs and pets* and prioritize 'Hey there, I'd like to ask about the status of my commission' whenever you find yourself in a position where a wait is longer than anticipated. Informality with strangers can be uncomfortable to respond to; multiply that when you're someone who's native language is not your own.

And lastly? Never ever pay through friends and family. This is a hard lesson learned.

This is not meant to discredit either party, but I am mildly curious if any of the correspondence may have been sent to spam by the mail services' filters?
I don't believe spam-flagged messages would show up in your search through the inboxes as you have demonstrated here.

While this is an unusual set of circumstances, we do have the post made by the commissioner linked at the very top of this submission (and vice-versa) to get the full scope of this matter.

We recommend reading both to get the overall experience of this situation.

A comment was not approved under item 9 of our Rules of Participation.
 

9.  Moderators will not approve an alternate alias unless it's 100% confirmed.

• No: "similar styles". 
• No: "types the same".
• Yes: Same email address.  
• Yes: Same art.  
• Yes: Same characters.
• Yes: Same full name.

We will require hard proof of any new account link rather than going off questionable variables.
We are not a place to speculate where someone is hiding, and will only deal with what is factual that can be backed with evidence.

4 hours ago, RTKobold said:

I would actually dispute it anyways since your still within paypal protection window.

Unfortunately, this is not the case.

This commission was initiated in 2020, the OP is outside the protection window at this point.

Note: Artist has updated their twitter handle from azha_pt to azha_pz since this post went live; tags and alias have been updated to reflect this.
 

To address concerns like this, the best action to take is to call Paypal directly and speak to a live representative.

It is always in your best interests to be proactive and speak with them directly versus going through the automated systems.

14 hours ago, flucket said:

-snip-

Even with your clarifications here, it does not paint Kino in a positive light as an outside party reading this situation.

You have good intentions, but Ruchu exhausted all their options and Kino dropped the ball with them time and time again. The timing of your involvement does not make this look like a change for the better, and I've been in your shoes with wanting to help a friend who's gotten in over their head. We hinder more than we're helping because the artist isn't making these statements themselves.

It just comes off like they're skirting responsibility with you stepping in and laying out the information on their behalf. It may not be what you've intended here, but it's definitely how this appears.

2 hours ago, flucket said:

-snip-

Speaking strictly as a community member, this is not the first time I have seen a stand being taken by a well-meaning, unrelated party.
While you have good intentions here, it is not heartening that it has taken a third party to reach any sort of potential resolution for this Artist's clients.

For the most part, anyone can understand that Life Happens, but it should not have to take a friend to try and find a solution for their friend's missteps as a commission artist. It does not inspire confidence that you are being utilized as a proxy in this situation not only for Ruchu, but for the rest of Kino's backlog. It should not fall to you to resolve this on the behalf of your friend, full stop.

Kino should be the one taking the initiative here.

A comment was not posted under rule 2 of our guidelines: No Bewares in Comments.
We will not approve any attempts to do so, be it with a full posting or off-site linking to a personal post.

Please consider making your own post on our site if you have had issues with this same individual; it greatly helps boost our tags and metrics to have multiple entries.

Under normal circumstances we would not allow blacklists as a part of a beware, however, we have been informed that our OP is a Minor and the releasing of their legal name by the Artist is an attempt at Doxxing which is completely unacceptable and puts this client at risk for harassment.

A comment was not posted to prevent misinformation; i.e. Legalities on the TOS of Paypal.

We are a site with decades of experience in posting and moderating business transactions, and we are well aware of what is and what is not acceptable via their Terms of Service, even as it has evolved over the years.

We are not here to discuss legal implications of someone's Terms of Service, be they the payment facilitator or the individual using their services.

It was plain and clear through the Artist's ToS that they were charging for the Paypal Fees in their Commission Terms, there is nothing ambiguous about how this, coupled with a 'No Refunds' clause is meant to be interpreted. It is explicitly a fee being charged to the client for the use of this service, and this service only.

The costs were not factored into their commission costs, as is acceptable by Paypal's ToS

If you didn't also make a note of it within your call, you should make it very clear that the vendor was making you wait for your product beyond your 180 day protection window. On top of the paypal fees being an issue, it's massively wrong for you to expect your product so far beyond their parameters with their platform.

Buyer protection is 180 days now. 90 days was from a long, long time ago.

While you are out of their protection window, if things don't pan out, you can try to call them directly or go through your banking entity (depending on how you paid for this transaction). The automated system is just that, automated, so things can fall through the cracks even with open cases.

You have better luck speaking to a representative directly over the phone most of the time.