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baja changed their profile photo -
Its up to you if you want to follow through with it. If you are still in the window and you have actively been ignored after trying everything (including that paypal email) to contact them? I would go through with a claim. Without getting into super specific details on your particular situation. My personal threshold without seeing any progress and having 0 communication from an artist I've commissioned is 3 months before I escalate. I always deliver an ultimatum for a response with a set date, within my protection window, to allow them to respond or refund of their own volition. If you are simply being waitlisted and THAT is the window for them to get to your commission, and they expect it to be prepaid? To me, that is a red flag. I simply cannot put that level of trust in someone unless I have a years-long history of working with them on past commissions. No matter how popular they are, if the wait is that extensive and there's no communication, it's simply too risky for me to take that kind of gamble.
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The client has confirmed that the artist has recently refunded them. Changed Resolved to Yes
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The same way that anyone deals with unwanted contact regardless of intent. Block them if you feel your boundaries are not being respected.
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That is your prerogative. Without getting into finer details, the artist communicated with you that there would be delays after you paid, and you got a response a month ago. You have also mentioned you and the artist have a language barrier. The commission etiquette can vary from country to country, and discussions may need to be simplified to get your point across. If you are antsy this early into the commission process, you should make a habit to look over an artist's TOS or discuss concrete deadlines for completion with an artist. I think it is unrealistic to expect weekly updates if an artist has a queue with other clients pending, and not just yourself. Especially if they offer big projects, illustrative works and pieces with multiple characters. Getting into 'what if' scenarios are often resolved by reviewing the terms you agreed to as a client and if you feel comfortable in proceeding with anyone. I personally do not bother with a lack of updates after a month, my threshold is 2-3 months without communication after payment.
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A comment was not posted under item 2 of our rules of participation. 2. No excessive personal information or bewares in the comments. If you have had a similar experience with this user, please submit your own post to our queue. This helps boost visibility for submissions by adding to our tag cloud and metrics.
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A comment was not posted under Commenting Rules 1 & 3 1. Comments are to remain professional, constructive, and on topic. We are not a drama site. 3. Dogpiling will be handled at moderator discretion. Do not wait for moderators to steer the comments back in the right direction. If you see many comments sharing the same sentiment as you, please use the like feature instead. At this point, if you have had a similar experience with this artist, please submit your own post to our queue for review. Additional comments that express similar sentiment do not boost visibility for others who have been affected by the same creator. Only additional submissions. Any further comments that mention "same" or discuss issues with this creator in passing will not be approved for public viewing. Please submit a post.
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Changed Where to [email protected] https://twitter.com/scaretactik https://scaretactik.carrd.co/ https://www.instagram.com/scaretactik/ https://parrysystem.tumblr.com Changed New Leaf to No
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A comment was not approved under Rule 2 of participation: 2. No excessive personal information or bewares in the comments. This includes, but is not limited to: Financial situations. What someone is spending their money on. Personal disputes. Attempts to guilt trip artists / clients due to personal matters.
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A comment was not posted under item 1 of our rules of participation. 1. Comments are to remain professional, constructive, and on topic. We are not a drama site. If you have your own experience to share regarding this user, read through the Submission Guidelines and submit a post to our queue. Submitting your circumstances in someone else's submission will not be approved.
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Changed Where to https://twitter.com/ElvensnowArt https://twitter.com/galethei https://elvensnowart.tumblr.com/ https://griffivik.tumblr.com/ https://www.instagram.com/elvensnowart/ https://www.tumblr.com/helsiths
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Changed Resolved to Yes To outside parties reviewing this submission: We strongly urge you to read our Submission Guidelines thoroughly in order to become familiar with how our platform operates. Our platform is an archive of transactions between clients and artists and does not delete any records unless it is under extenuating circumstances. While we are a heavily moderated platform: This will be the first and only warning to outside observers to keep things civil in regards to this submission.
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We're glad to hear that you got a resolution in this situation!
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beware Beware : koenvgraphics / Koen van Vliet
baja commented on EpicWerewolf's record in Artist Bewares
There is a possibility of recourse, the wording on that article may refer to different types of scams and not a merchant transaction that may be disputed according to this article from the platform. There does not seem to be any generalized windows for dispute like paypal has, only that the platform can charge back a transaction from over 30 days. -
A comment was not approved under item 1 of our guidelines. No proxy/ third party posts. If you would like to update on the situation as it currently is, you may focus on the public comments made by the artist, not anyone else. If other individuals have been affected by this artist's practices, we encourage them to come forward on their own terms to discuss their experience with Mieru. Censoring the names of 3rd parties not involved in your transaction is not an acceptable means to get around this.
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Cover your bases so you've done your due diligence. In the reverse of this situation (as a client being ghosted) I've sent correspondence in multiple avenues to make my intentions clear when I've reached an impasse with someone. Touching upon the claimed work that was not paid for: You are going to need to prepare for the possibility that your client may never pay up for the remaining slots in a timely manner. If your TOS for your work states to receive payment within 24 hours, it's something you should stick to moving forward. You've said yourself it's a potentially large amount of money with multiple pieces that this one individual has claimed. It's cost you a lot more potential revenue in having all of this work stalled when the pieces could have gone to other buyers. You do yourself a disservice by letting them sit if you want to be paid. As far as a time-frame? That is entirely up to you, and how much you value your time in continuing the transaction as is. How is this affecting your current queue, other clients, etc. These are all things to consider when in tough spots like this. You can give them a week, or a couple of days, but that should be your call after evaluating the time spent thus far and the time that may possibly be spent in prolonging your shaky situation with this client.
