Good day. I am updating this beware post with a image that displays the updated Terms of Service for the artist. Here, there is a huge red flag that is applicable to this situation, to which I felt must be shared to this ongoing dispute:
CODE OF CONDUCT: I will politely communicate with commissioners and keep you appraised of ongoing progress in a timely manner, responding to requests for update(s) within one week of the request. Inappropriate behavior on a commissioner(s)' part will result in a forfeiture of refund rights, display and usage rights, and termination of an ongoing commission (if applicable). This includes but is not limited to: Threats, targeted harassment, defamation, verbal abuse, and sexual misconduct.
If I understand this to be true, then my attempt to address a situation with the artist by bringing this problem with the artist means that, under defamation, I lose my refund rights and my commission is terminated. I unfortunately do not have a copy of the original ToS that I agreed to, but as it stands it is highly unlikely at this point that I will get any sort of resolution if this is their ultimate stance.
Apparently any sort of criticism means I lose my money and my commission.
I don't know if BC or Lobosan are even watching this Artist Beware post. But if they are, I have a message to them:
I understand you have valued my standing as a commissioner at $520. If this is what it costs me to understand your character not only as an artist, but as a person with a thread of moral fiber, then that is the price I am glad to pay. This is precisely why I have decided to post this complaint on Artist Beware, when I have on record my attempted communication on a resolution.
I probably don't expect to hear from either one of you at any point in time. It would probably be for the best at any rate; it is clear to me and all that will read this Beware post the kind of people the two of you are.