Jump to content

Bought Custom Necklace Charm - Wrong Size


Alkraas

Recommended Posts

I bought a custom made necklace charm from a seller on Etsy. I created a necklace reference sheet and gave them instructions. I told them that the necklace should be atleast 5cm long in the PMs. I was told to order through a custom earring widget. I mentioned the 5cm again in the order instructions.

 

Today I got the necklace and it's not the size I wanted. I put my (around) 5cm charm next to the one I ordered. I contacted them right after I unpacked the necklace because I was rather disappointed, but they don't know how to resolve the issue. I'd need advice on this...

 

 

 

 

Link to comment
Share on other sites

  • Administrator

Hey @Alkraas!  I didn't receive a response from you, so I went ahead and cleaned up your post now that I have a spare moment.  Also going to boost it on Twitter.

From a business perspective they really need to make you a new one, or you can accept a partial refund if you like the end product enough to keep it.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Paid Advertisement

×
×
  • Create New...