Caution: FurFancy Costume/ Victoria10717 / Nessi_Noodles

Back in late September 2019 I saw Fur Fancy advertise on their twitter they were taking commissions for 3D sculpted and printed custom bases ( you use these to cast foam fursuit heads from). They advertised each slot at $300 USD + shipping, which for the sculpt and actual printing I thought was a great price, so I proceeded to message them about ordering two custom bases.

As you can see they were very prompt about answering my questions and sending me a PayPal invoice 

It took me a few days to get the example sketches commissioned from another artist, but by Oct 5th I had sent them the rough ideas for how I wanted the bases to look.

After that I did proceed to ask them about upgrades to the bases such as eyeblacks but decided against them at the time.

Come Nov 20th 2019 I saw them post again about taking on another custom sculpted/printed base. I had a bit of extra funds and thought I'd add to my existing order. At this time I had not received any updates about my previous bases, but wasn't worried as not much time had passed.
Paid the same day I inquired and sent along the 3rd example sketch I commissioned for them to work off of




On December 17th 2019  I was sent a picture of this first feline base rendered in the 3D sculpting program.


Come January 10th 2020 I had received no updates so I thought I would start inquiring about the status of the commission. I was still waiting to hear when the first sculpt I was shown would print as well as see the other two 3D rendered as well as an ETA on the printing time. I heard nothing and messaged again on January 16th and 21st. I did not receive a reply until January 22 2020 , which at that point the lack of communication was starting to bother me. At this time I did follow their twitter and saw them make very frequent posts ( every couple days or so)


This was the first to my knowledge about the 3D printers needing repairs. I honestly know nothing about 3D printers so did not think it was a huge deal. I just wanted to make sure the PayPal window would not close before I received everything ( 6 months is the timeframe for PayPal).
I received an update come February 11th 2020 that one of the printers was back to working order. I assumed this meant that my first 3D sculpt would be printed soon. I still had yet to see the other two as digital sculpts. That was the only update I received in february, the rest of my messages on the 19th of February and 2nd of March were ignored. At this point due to the lack of communication I did bring up opening a PayPal dispute as it had nearly been 6 months since my original PayPal transaction in September 2019. That claim window would close on March 26th.



Come March 7th 2020 I did receive screenshots of the other bases being sculpted in the 3D program 

That was all I had heard though. I inquired for an ETA on the printing come March 16th and reminded them that my first PayPal window closes soon on March 20th. To the last message I did not receive a response until March 23rd, only days before my first PayPal dispute window would close.  At this point I did proceed to Paypal and opened the dispute, I did not notify FurFancy of it which is why I think they started messaging me more. Though they only would communicate with me on twitter, they would never message through PayPal .




At this point I have only received the 3D sculpted screenshots, no ETA of when they should print or even ship out. I was more than willing to take a partial refund of the 3D sculpted files, but I would not close the PayPal dispute until they had been provided to me as I did not trust FurFancy to take my money and give me nothing in the end. With the dispute FurFancy did bring her family issues into play, I assume to try and guilt me into closing the PayPal dispute. Personally this left a bad taste in my mouth. 


 FurFancy then proceeds to name drop another fursuit builder whom they are also sculpting bases for that is apparently ahead of my in her queue. At this point in time I had never had any ETAS given, seen a queue or even a TOS. The only form of contact I have for FurFancy is their twitter, though apparently they dont use it that often ( yet I see them post periodically selling misc parts and showing off suit wips)

At this point I honestly feel like I am just running around in circles with FurFancy. I ended up finding their TOS on my own, which as a client, even if not for normal suit work, I feel should have been sent to me. If twitter isn't an ideal way to communicate give me an email or telegram I can contact instead. For the last few messages I did have a friend help type up the response to outline why I am keeping the dispute on PayPal open and reinterate that I am willing to pay for the 3D rendered files.



So that is my last interaction with FurFancy on twitter. I submitted all this information to PayPal and they ended up siding in my favour as FurFancy never responded to the dispute by the looks of it. 

In the end I did receive a full refund thanks to PayPal, but the entire transaction was a learning experience. I assumed that because of FurFancy's status as a larger builder commissioning would be professional and easy. I didn't loose anything but my time luckily 

TL:DR
Commissioned FurFancy for 3 3D sculpted and 3D printed head bases, ended up not receiving them and opened a PayPal dispute to receive a full refund.