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  • Beware: xBlueAshesx


    ArtemisLuna
    • Who: xBlueAshesx
      Where: https://www.furaffinity.net/user/xblueashesx
      https://www.patreon.com/user?u=4065030
      https://ko-fi.com/bluebuttsart
      When: 03/28/2019
      What: Commission
      NSFW Content

    Last year at the end of March, my friend and I decided to get a commission from xBlueAshesx. I commissioned her before and had some problems with her, however, I decided to give her the benefit of the doubt and give her a second chance. I commissioned a 2 character NSFW lined illustration. xBlueAshesx and I discussed the details on March 28th, 2019 and I paid on the same day. About a month went by before I asked her for an update. She claimed that my piece was on her queue for that week and I should expect an update soon, however, I never received one. I messaged her again on July 8th, 2019 and asked for another update, but she never responded despite reading the note. Finally, on July 30th, 2019, I asked for a refund. Her TOS states that the art can take up to 15 weeks to be completed, it had been 17 weeks before I asked for the refund. She finally responded to me and agreed to the refund. She's still very active on FA. She usually posts 1-2 times a week, however, I have a hard time getting her to respond to me. She only responds to me when I talk about doing a chargeback.

    Sorry for the length. This has been going on for a long time and I wanted to include as much as I could as proof of her poor communication skills and lack of professionalism. TLDR at the end.

    Payment:

    Payment.thumb.png.bfcd115a1faca60fb05988a1a0be7f88.png

    Agreeing to take the commission:

    1923931714_Agreeingtotakethecommission.thumb.PNG.904c2858e0e928dac72584d1688740ee.PNG

    My response and payment information. Beginning of email included as proof of payment:970179884_Paymentinfo.png.2b504acdc722c86555a8183822af9ff3.png

    Confirmation that the payment was received:

    349526156_Receivingpayment.png.0aa96dd93a25928ed86043d53513c8a5.png

    My first update request:

    793061481_update1.PNG.0e8a55c9731798a3558e1f849f9ec057.PNG

    My second update request a few months later. The note was read but she never responded. I can tell that the note was read because there would be a yellow envelope icon next to the note subject if it was unread (Legend included in the screenshot as proof. An example of an unread note will be included at the end of this beware):

    590421789_update2.thumb.PNG.0ce746599b9ba5465f828c07251304c4.PNG

    Here she's agreeing to the refund:816248986_Agreeingtorefund.thumb.PNG.1f8016760147a707842c326a26314ec8.PNG

    I messaged her again about the refund after she posted a journal about having enough money to give refunds. The journal she posted about the refunds has been deleted. She never responded:

    2104215433_refundupdate1.thumb.png.1d3605abfe6c441636c917ac234ab17c.png

    I asked for an update on the refund earlier this year. Again, she never responded:

    1254156614_refundupdate2.thumb.PNG.d285b498e4788fbac4d464b61508a856.PNG

    At this point, I had gotten tired of not receiving a response so I tried to set a deadline for the refund. 7 months had gone by but I still hadn't received the refund nor an update. Her TOS state that the refund could take up to 6 months. She never responded:

    972551861_refundupdate3.thumb.PNG.25418a6c70eca1edaaea888aad053949.PNG

    She finally responded when I talked about doing a chargeback. As previously stated, she didn't respond to any of my other notes:2004887203_refundupdate4.thumb.PNG.aac1506c54ea658c163aff3650282160.PNG

    My response to that:1366243709_refundupdate5.thumb.PNG.0b992297ac1dd6f8f778919dd7e46c63.PNG

    She didn't respond again. So I messaged her again. She was active on both March 2nd and 3rd:646901281_refundupdate6.thumb.PNG.6d8918751f93053a287cb5cb2f52cf77.PNG

    She didn't respond until March 4th when I told her that I could see that she was reading my notes. Along with mentioning taking my money back:2081514786_refundupdate8.thumb.PNG.446cd435f5c817ca0dcfb680eb5d1647.PNG

    I sent her my email and amount. I can include that message if needed. She never sent the refund so I messaged her again. "Bruh" was not an appropriate answer to a commissioner who's been waiting for a refund for 8 months:326639012_refundupdate9.thumb.PNG.66795c4a6a9177fbfe24ee9fd328e9e5.PNG

    I waited another month before messaging her again in hopes that she'd send the refund. I messaged her 2 days ago, but she hasn't bothered opening the message, despite being active and posting art to her gallery. You can see the yellow envelope, showing that she hasn't read it:947117567_refundupdate10.thumb.PNG.fe4121388bd8cab043616ba05347e0a4.PNG

    Proof that she was active yesterday. She posted several things on the 21st:

    1498884472_postedyesterday.PNG.77c50a6bd4f01661453136a5da1b7ff6.PNG

    The part of her TOS that talks about refunds and TAT (turn around time):tos.thumb.PNG.8b3a19bf9f96191e1223e53c7038d353.PNG

     

    TLDR; Long story short, this has been going on for over a year. She's still very active, but refuses to give me my money back.

    Again, i'm sorry this is so long, but i'm so tired of this. I honestly don't thing i'll ever get a refund. I hope you're all safe during this crazy time! Thank you for reading. Let me know if I should add anything else or if there's anything I can do 😞



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    Welcome to Artists Beware! 

    All posts have been reviewed prior to being allowed in.

     


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    If a beware needs a tag update:  Post a comment!

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    She purposefully dragged it out past he 180 day window. Are this point you can't file a chargeback I'm guessing, and she's just purposefully dragging out giving you or anyone a refund.

    Honestly if an artist hasn't delivered before the remaining 30 days of the 180 chargeback window, file a chargeback. Don't wait like this again.

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    On 4/24/2020 at 11:50 PM, Luna996 said:

    She purposefully dragged it out past he 180 day window. Are this point you can't file a chargeback I'm guessing, and she's just purposefully dragging out giving you or anyone a refund.

    Honestly if an artist hasn't delivered before the remaining 30 days of the 180 chargeback window, file a chargeback. Don't wait like this again.

    This exactly. It's a common thing for scammers to drag it out by being nice and making excuses to get you passed the 180 day period. 

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