Last year at the end of March, my friend and I decided to get a commission from xBlueAshesx. I commissioned her before and had some problems with her, however, I decided to give her the benefit of the doubt and give her a second chance. I commissioned a 2 character NSFW lined illustration. xBlueAshesx and I discussed the details on March 28th, 2019 and I paid on the same day. About a month went by before I asked her for an update. She claimed that my piece was on her queue for that week and I should expect an update soon, however, I never received one. I messaged her again on July 8th, 2019 and asked for another update, but she never responded despite reading the note. Finally, on July 30th, 2019, I asked for a refund. Her TOS states that the art can take up to 15 weeks to be completed, it had been 17 weeks before I asked for the refund. She finally responded to me and agreed to the refund. She's still very active on FA. She usually posts 1-2 times a week, however, I have a hard time getting her to respond to me. She only responds to me when I talk about doing a chargeback.
Sorry for the length. This has been going on for a long time and I wanted to include as much as I could as proof of her poor communication skills and lack of professionalism. TLDR at the end.
Agreeing to take the commission:
My response and payment information. Beginning of email included as proof of payment:
Confirmation that the payment was received:
My first update request:
My second update request a few months later. The note was read but she never responded. I can tell that the note was read because there would be a yellow envelope icon next to the note subject if it was unread (Legend included in the screenshot as proof. An example of an unread note will be included at the end of this beware):
I messaged her again about the refund after she posted a journal about having enough money to give refunds. The journal she posted about the refunds has been deleted. She never responded:
I asked for an update on the refund earlier this year. Again, she never responded:
At this point, I had gotten tired of not receiving a response so I tried to set a deadline for the refund. 7 months had gone by but I still hadn't received the refund nor an update. Her TOS state that the refund could take up to 6 months. She never responded:
I sent her my email and amount. I can include that message if needed. She never sent the refund so I messaged her again. "Bruh" was not an appropriate answer to a commissioner who's been waiting for a refund for 8 months:
I waited another month before messaging her again in hopes that she'd send the refund. I messaged her 2 days ago, but she hasn't bothered opening the message, despite being active and posting art to her gallery. You can see the yellow envelope, showing that she hasn't read it:
Proof that she was active yesterday. She posted several things on the 21st:
TLDR; Long story short, this has been going on for over a year. She's still very active, but refuses to give me my money back.
Again, i'm sorry this is so long, but i'm so tired of this. I honestly don't thing i'll ever get a refund. I hope you're all safe during this crazy time! Thank you for reading. Let me know if I should add anything else or if there's anything I can do 😞