In July of 2019 I preordered a set of kaiju pins from Squeedgemonster, and they received my money the same day. In the proceeding months the pins were never sent, although they were received by the artist by October. The artist provided their e-mail to send all questions to, as they were purging their social media accounts of accounts that they were following, and closed their DMs on those websites. However, since October, they have not answered a single one of these emails, and have not spoken about the pins at all since December, despite being active since then.
The following is the original announcement tweet, from March 29 2019.
(archive) (note: squeedge.art has since become defunct)
Although this tweet says that preorders were to close in April, they were not actually closed, as that is how I was able to order them myself, and how the artist was able to receive my money. Unfortunately I do not have a dated screenshot of this from the day I ordered it; I'm not in the habit of doing that, anyway, and squeedge.art is also now defunct. However, in this tweet they tell another user that preorders are staying open after the originally specified date:
Here is the screenshot of my Transaction ID, retrieved from my PayPal:
In this tweet Squeedge, on October 1 2019, shows the pins and claims that they now have them, and will ship them ASAP:
I replied to this tweet as follows. At the time of writing, this is the only correspondence they have had with me personally at all in regards to this order.
(archive) (context: at the time the artist did not have their gmail in their twitter bio, but at the time of writing, they now do.)
However, the following is the ONLY time they have mentioned the pins since then, and they had (and still have) yet to answer any of my emails:
The following screenshot consists of all of the emails I have sent them. Do note the entire lack of response on their part, although my emails were sent shortly after a spurt of Twitter activity, in hopes of "catching" them:
I have been very patient and understanding in this process, I would like to think. I have even offered to pay for shipping again, because I understand the money originally set aside for shipping more than likely had to be spent on other necessities. However, the complete lack of response in spite of subsequent online activity is very troubling to me. I just don't know what else to do. I'm well past Paypal's buyer protection window, and since I purchased the pins with my Paypal balance it's not like I could call my bank and dispute it that way. At this point I just want a response. I do not think that is an unreasonable expectation for an artist.
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