Beware: Lilpinkghost

So a few things:

-  She links directly to her ToS to Paypal, where she's advertising she's charging Paypal fees.  I hope she knows if Paypal sees that they may close her Paypal account as that's very much against their ToS and way higher than the actual fees Paypal charges to the seller.  Also, all it takes is one disgruntled client to report that Paypal fees are being charged to lose one's account.

-  No refunds ever clauses are unethical and we at Artists Beware do not honor them.  If your wait time is so long that you have to force people to wait until nearly the end of Paypal's protection time, then you both need to up your prices and stop taking on so many commissions.  Commission money is not yours until you've delivered the finished product to the client.

This is why we tell people to not touch "no refunds ever" artists with a 10 ft pole, because it usually comes hand in hand with other bad business practices.

Anyhow, as we advised privately, the best course of action is to call Paypal. They usually will resolve these types of issues immediately over the phone in your favor.  Doubly so now if you bring up this seller is violating their ToS and making clients wait beyond the end of protection to get their item. 

7 minutes ago, Rainissance said:

Alright so an update on the situation:

I called Paypal today and asked them about the claim I submitted and asked the lady on the line if the artist was violating Paypal's TOS (i.e charging paypal fees). She said it wasn't as they were being charged with the fees anyways, and while she agreed it was morally wrong and scummy of them to do, she couldn't do anything as the artist by Paypal terms wasn't doing anything violating on Paypal's platform.

She told me just wait out the dispute for a response and couldn't do anything yet. So yeah unfortunately I couldn't get my claim resolved over the phone unfortunately 😕

It sounds like you got a bad rep, which unfortunately happens. Especially if you get assigned an international rep, which aren't always as versed in the ToS.  Which line did you call, but more importantly which country are you using?

The US agreement for instance spells out clearly no fees may be charged. 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments

If you didn't also make a note of it within your call, you should make it very clear that the vendor was making you wait for your product beyond your 180 day protection window. On top of the paypal fees being an issue, it's massively wrong for you to expect your product so far beyond their parameters with their platform.

A comment was not posted to prevent misinformation; i.e. Legalities on the TOS of Paypal.

We are a site with decades of experience in posting and moderating business transactions, and we are well aware of what is and what is not acceptable via their Terms of Service, even as it has evolved over the years.

We are not here to discuss legal implications of someone's Terms of Service, be they the payment facilitator or the individual using their services.

It was plain and clear through the Artist's ToS that they were charging for the Paypal Fees in their Commission Terms, there is nothing ambiguous about how this, coupled with a 'No Refunds' clause is meant to be interpreted. It is explicitly a fee being charged to the client for the use of this service, and this service only.

The costs were not factored into their commission costs, as is acceptable by Paypal's ToS

A comment was not approved as it does not meet our standards:

Please note that while we are a beware site, we do not believe in penalizing artists for who they choose or choose not to do business with as per Item 1 of the Submission Guidelines.

Under normal circumstances we would not allow blacklists as a part of a beware, however, we have been informed that our OP is a Minor and the releasing of their legal name by the Artist is an attempt at Doxxing which is completely unacceptable and puts this client at risk for harassment.