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MOD NOTE: This artist has completed all their outstanding commissions. Originally posted on Apr. 23rd, 2013 by missicee WHO: Pirate-Cashoo WHERE: www.furaffinity.net/user/Pirate-Cashoo Pirate-cashoo.deviantart.com www.hentai-foundry.com/user/zombiepirate/profile pirate-cashoo.tumblr.com/ WHEN: November 11, 2011 WHAT: Hi Res Full Color Commission via her FA account ($150 paid) EXPLAIN: I commissioned her for another hi res full color commission on November 11th, 2011 after having two prior commissions with her that went smoothly and without trouble. I attempted to communicate with her regarding my commission as best I could over time but she was certainly difficult to reach. After the recent outbreak of AB posts and Paypal chargebacks, I tried to work out a peaceful resolution with her and put faith in her to finally complete my commission and start to fix her growing negative reputation but her actions and responses (or often lack thereof) have shown me that she isn't as interested as I had hoped she would be. The following three images should speak for themselves and contain all the proof necessary including the screencap of the Paypal transaction. I created them to submit as proof for a Paypal claim so please excuse the brief explanation of things people of this community may consider common knowledge. Part 1: Part 2: Part 3: The Paypal claim was opened today and I am hoping they will file in my favor. If they do not, I will be attempting to get my money back through my bank. I am disappointed that someone with such talent is choosing to take this path but I attempted to give her the benefit of the doubt by letting her fix this and she chose not to. BEWARE!! EDIT 1: Paypal apparently automatically closed my case against her as it was over 45 days old. Guess it's time for me to go to my bank... EDIT 2: Filed a claim with my bank today (April 24th)... I should hear in the next 14 days if they're able to help me as typically they are only able to file cases within 90 days. If it doesn't work, I will follow the advice to call Paypal. EDIT 3: (May 3rd) Bank was unable to help due to the amount of time that's elapsed... going to try calling Paypal instead of filing online but at this point, I just think my money is gone :C
Snowhawk posted a record in Artist Beware ArchivesMod Note: This artist has completed all their outstanding commissions. Posted on Mar. 28th, 2013 by lorenafa WHO: Pirate-Cashoo (FA) WHERE: www. furaffinity.net/user/Pirate-Cashoo Pirate-cashoo.deviantart.com http://www.hentai-foundry.com/user/zombiepirate/profile http://pirate-cashoo.tumblr.com/ WHAT: Couple Icons. WHEN: October 15th, 2012 - Ongoing. PROOF: PAYMENT:: https://dl.dropbox.com/u/53660315/PC_LJ/paypal_pdf.png NOTES: https://dl.dropbox.com/u/53660315/PC_LJ/oct15.png https://dl.dropbox.com/u/53660315/PC_LJ/oct25-response.png https://dl.dropbox.com/u/53660315/PC_LJ/nov12.png https://dl.dropbox.com/u/53660315/PC_LJ/dec17th.png https://dl.dropbox.com/u/53660315/PC_LJ/feb23.png DETAILS/EXPLANATION: Disclaimer: Okay, first of all I -really- hate to do this because I’ve read from her updates that she’s been going through a hard time and I really don’t do confrontation. That said I feel like I need to warn potential buyers again (she’s been doing this a lot.) about Pirate-Cashoo/Cachet. All I would like to do is get in touch with her and get what I paid for or to have her reimburse me as 60 dollars is a lot of money to me and I could put it elsewhere or towards another artist who actually wants to do the artwork I‘d asked for. Now: On October 15th, 2012 I decided to get myself and my boyfriend at the time a set of icons from her as a gift, I have a screen cap of how that went above. I’m keeping anyone who is not me or Cashoo anonymous as I am the person with the problem here, and not the others involved so the grey text is only usernames/references that are not mine. Just so we’re clear. As you can read for yourself from the links, She seemed a little hesitant but told me that the wait would be a few months as she had a pretty big queue and so forth. I didn't mind waiting as I’d purchased another set of icons during the duration of the time, and as an artist myself I understand how art takes time and artists are not robots etc. I contacted her again on October 25th because the person I had originally wanted the icons with and I had split ways and after communicating with him I switched the person I wanted to get the icons with and she okayed it with me. Told me she had not started them yet which did not really surprise me as she’d mentioned prior until November she would be pretty busy. So I was okay with that response, and didn't contact her back until November 12th. I hadn't thought about when she told me she’d start them and had forgotten she had family plans. Again just being friendly and curious about them I shot her another note. I can’t unfortunately find the message she responded to me about but it was something along the lines of “Sorry I haven’t started them yet, my family is down…” It was all good, and I told her to have a good time with the family and again not to rush. I then contacted her in December as I was curious why she hadn't gotten a sketch to me, but figured it was Life issues. Told her I wouldn't mind seeing a sketch before she completed a final product as I was curious if she had made any progress on the icons. She in this time started to just entirely not read or ignore my notes, and I have not been able to anchor her down for a response since then. She did however -read- this note, so there is that. My last note I left on February 23rd 2013. I actually noted her on deviantART account prior to FurAffinity (i copied and pasted the message directly from the note i sent on deviantART) but she didn't respond to either or read the note on FurAffinity (I have no idea if you can check who reads what on deviantART as I don't use it aside from a place holder.) I’m not making this to get people mad towards Pirate-Cashoo, but I will say that I'm severely disappointed in her business management skills and as an artist who does this as a full time job I don’t understand her complete avoidance or lack of a schedule. I love her artwork but I feel like I need to warn others about her business practices, I'm very disappointed. I wanted to let you guys know that if I were you to watch out and maybe hold off on getting art from her. She's a friendly artist to communicate with but I'm kind of tired of lack of updates/getting a bunch of excuses from her. I hope that she reads this and gets at the very least in touch with me so either discuss a refund or give me a concise deadline. ~Lorena.
Mod Note: This artist has completed all their outstanding commissions. Originally posted on Mar. 20th, 2013 by radcatastrophe WHO: PirateCashoo (FA)/(DA) WHERE: Furaffinity/Gmail WHAT: I ordered a HQ Colored Fullbody of x2 Characters WHEN: I sent the initial email with details on August 31th 2012 PROOF: Commission Journal - Notes - Emails - Paypal Payment (mod note: all proofs have been removed in the 9 years since originally posted.) EXPLAIN: I discovered Cashoo through A_B and decided to give her a go since her past cases were resolved and thought she'd changed, I saw she was looking for some help to raise money for her first months rent and decided to jump on the deal. After discussing details with my boyfriend I went ahead and sent her the email as well as the payment of $185 plus another $20 for the detail background after finally hearing from her on the 9th of September, then on the 13th of October she requested yet another $20 for props (his guitar) I told her if things went well with my other commissions I'd pay it off to her. After my last email which was sent on the 14th of October I sent another on the 19th of November asking how she was doing and how the commission was coming along (I also sent an email during some down time on FA on 09/10/12) with no response until I sent another email on November 23rd after reading her latest beware here, I let her know how I felt about the emails she was sending and didn't want my commission experience to end up like this and suggested that she try to show her customers that she is working on their commissions through private or public live streams, talk to me about a deadline she could meet (which we never did), or even update me again on any progress on my commission. From her response it felt like she didn't even read or understand my email to her and began to ramble about things that weren't even relevant to the email. She told me she'd give a more thought out and thorough reply, which I never got and I continued to pester her on the same day she sent me the email responding to mine and then on every month since this year started - Jan 7th, Feb 5th, and March 3rd with nothing back from her. EDIT #1: Corrected a typo and adding a screenshot of my latest email to her after posting on her Deviant Art page stating that I had posted her here and would be emailing her soon. From Me: Email - 03/22/13 EDIT #2: I'd like to add that I am considering a chargeback or following the flock of those wanting to contact Paypal together to get them to look into what she's doing (or rather not doing) and getting her to either complete our commissions(?) or give us all refunds to the work she has not completed. An Email regarding my previous post to this edit. EDIT #3: Awhile ago I sent an email giving her a deadline of April 29th 2013 to either complete the commission, refund, refund+give permission to the rights of the image to have it altered by another artist. She has not emailed me back so I'm going to assume "No" for all of those requests, I'll be getting my boyfriend to file the charge back since this was going on during our shared Paypal/Bank Account time and I'll update with how things are going/went. EDIT #4: We've contacted Paypal Customer Services and received a refund for our September 22nd transaction of $20 and have been instructed to contact our bank for a chargeback for the initial transaction of $190. Paypal has informed us that we should see our money within 24hrs from the call. - This can be marked as resolved! Also for anyone with Bank of America you have a very slim chance at getting back money past 60 days of initial transaction (what we were told) but they told us they'd look into it (could take up to 90 days) but it is very unlikely that they'd go through with it. EDIT #5: After about a month or so of getting the money back for our commission out Bank went and took it back... So I dunno if anyone would count this as resolved still (my boyfriend personally doesn't because now we're in the negatives because of it).
Beware: Pirate Cashoo
Snowhawk posted a record in Artist Beware ArchivesMod Note: This artist has completed all their outstanding commissions. Originally posted on Mar. 19th, 2013 by houndofloki WHO: Pirate Cashoo WHERE: http://www.furaffinity.net/user/pirate-cashoo pirate-cashoo.deviantart.com pirate-cashoo.tumblr.com zombiebooty.tumblr.com (NSFW) WHAT: 2 pictures. One high-res of a single character, one sketch of two characters that she later offered to upgrade to a colored sketch in apology for the wait - but I haven't seen anything on either. WHEN: High res was October 2011 EXPLAIN: I will concede right off the bat that this situation is partly my own fault. I have a busy job, and don't tend to 'check in' with artists all that often. I paid in full up front for both of these images but went a long time without contacting her, because the 'honor system' has worked out fine for me in the past. I bought a second picture from her when the other one was a year overdue, which was stupid of me - but I honestly lost track of just how long it had really been. So it's partly on me that it has reached this point. I took way too blase an attitude to buying art online, but I've learned from this. I had bought pictures from Cashoo successfully a couple of times in the past, and arranged to buy one of her high-res commissions when she opened them up in a journal. The price for it was $140. This was October 2011. I paid for it in full upfront. This is where I let things go for quite a while. I bought a couple of bust images from her, and both were completed in a decent timeframe - so I wasn't too worried about the high-res at that point. 10/14/2012: I checked in with her about and she said it was nearly done. At this point, the problem she was having was something to do with a car; I'm a little fuzzy on details now. I figured the high-res was forthcoming and bought a two-character sketch from her for 90 bucks to help her out (I know. Dumb of me.) 11/12/2012: She replied to me saying she had started a sketch but lost it in some kind of computer disaster. Promised to give a sketch in 'the next few days', and said she would do it tonight except she had to pay $200 in bills tomorrow? What that has to do with sketching now, I don't even know. I kept my response positive because I was still hoping to get my picture. Journals about various personal problems holding her progress were posted in this timeframe. 12/4/2013: No sketch. She had posted one of those long whiny journals, but I wanted a specific update about my picture and sent an FA note. It was read, but not responded to. Late December 2012: After my note on FA went ignored, I saw her post a Tumblr update about doing a stream. I unfortunately don't have screenshots of this, but I stepped into the stream and talked to her. She apologized repeatedly for still not having a sketch and said my picture was next in the queue after the one she was currently working on (which was Svarta-Perlan's, another AB entry). She offered to upgrade the sketch I bought in October 2012 to a colored sketch as an apology for the wait. Yeah, okay, fine. January-February 2013: I sent a couple of Tumblr asks requesting updates, because that seemed to be the site she was using most regularly. Tumblr doesn't record those...but they weren't responded to, anyway. March 12 2013: Sent another FA note asking for an update. Still unread a week later, though she has been replying to comments on DA. As of today - I still have yet to see even a rough sketch on either image. Her story on DA comments is now that's she's facing eviction. Who knows. I honestly just hope I'll get either the commissions or a full refund at some point. Evidence: http://i644.photobucket.com/albums/uu161/BeckytheFox/ScreenShot2013-03-19at101808PM_zps19e70f98.png http://i644.photobucket.com/albums/uu161/BeckytheFox/ScreenShot2013-03-19at102443PM_zps785ab745.png http://i644.photobucket.com/albums/uu161/BeckytheFox/ScreenShot2013-03-19at101314PM_zpsc7d6342d.png EDIT 4/1/2013 I caught up with Cashoo on Livestream. She sent me an invite to the Asana program and showed me a WIP of my high-res commission (refined sketch with lighting shaded in). So there has been progress.
James posted a record in Artist Beware ArchivesNov. 19th, 2012 at 5:49 PM Artist in Question: Pirate-CashoozombiepirateURL where they base their business out of: http://pirate-cashoo.deviantart.com http://www.furaffinity.net/user/pirate-cashoo http://pirate-cashoo.tumblr.com (They request commissions here, too) http://www.hentai-foundry.com/user/zombiepirate (WARNING –NSFW adult site) http://pirate-cashoo.sofurry.com Time Period: ORIGINAL REQUEST/INQUIRY MADE via email: MAY 10 2012 PAYMENT MADE 50%: $75.00 May 11, 2012 (PAYPAL) PAYMENT MADE REMAINING 50%: $75.00 May 26, 2012 (PAYPAL)FIRST DRAFT: MAY 26 (It was approved by me)2nd DRAFT: New sketch sent to me (She wasn’t happy with the original) September 15, 2012.3rd DRAFT: Another new sketch OCTOBER 3, 2012LINEART: OCTOBER 17, 2012NEW ETA for FINISHED PRODUCT: 7 days (or so) from Oct 17, 2012.INQUIRIES: about progress/status: Nov 8, 15, 18th (2012).... no repliesNEW REPLY From PC: Nov 19, (2012) (after post to AB, unrelated)UPDATE: From PC: Nov. 22.: Apologies for not keeping deadlines UPDATE: From PC: Nov 22.: Colored draft *YAY!!!* Finally. I think this may almost be resolved.UPDATE: NEW REPLY From PC: Dec 2.: She has given me the deadline of Dec 21st and offered a free sketch in compensation for the trouble.UPDATE: PC posted a public apology on DA and FA admitting her poor practices: http://pirate-cashoo.deviantart.com/journal/An-open-letter-to-all-of-my-customers-341302281 'm not sure if this changes anything, though unless she changes the way things are going. I sent her an email with lots of advice and tips on how she could better her freelance strategies but it seems others are doing this, too. I got a reply that was similar to her journal - I don't believe she really wants any advice or help even though people are trying to help. Stubbornness isn't going to fix this problem.UPDATE: DEC 2: New Promised deadline of Dec 21 offered and aggreed to by Cashoo. I sent her a reminder on the 19th about this, too.UPDATE: DEC 22: Just received my FINISHED PIECE! FINALLY! YAY! It is BEAUTIFUL and she put a lot of work into it. So I am happy I got it at least. I will mark this resolved. Item(s) Ordered: 2-PERSON Full-body COLORED SKETCH WITH LINEART. PRICE QUOTED/GIVEN: $150.00 (Basically, I asked for something similar to this: http://fav.me/d4tbnqj) 2 characters, no wings or anything crazy. JUST HUMANS with no detailed background.Proof of Purchase: PAYPAL:Explanation of Situation: Note: I am not accusing PC of being a scam-artist, but some serious business standards need to be reinstated and adhered to by this artist as clients like myself are getting very upset about her current practices. This needs to be addressed.I did my research before even making my purchase with her and thought it was a safe bet. The issue here is communication/miscommunication/missed deadline/turnarounds and ridiculously slow response times, etc.Many times over I had almost suspected she had taken my money and run, but then weeks later, I'd get a response apologizing for another ridiculously long wait of weeks or even months between letters.I'm still waiting on my finished piece long past the original deadline of June 15th, 2012 though.Here's how this has gone:I had been watching Pirate-Cashoo on Deviant art for some time when I noticed she FINALLY opened up her commissions. HERE IS THE DA JOURNAL I RESPONDED TO: http://fav.me/d4zcncw She states here: “These will be done within the month/by June 15th. Or if you have a particular deadline, let me know! Depending on the complexity, one commission can take up to 3 days total to finish. I'm really trying to push myself as an artist with these.” I got a reply back that day (May 11th) with the estimate ($150) and where to send the paypal money. She said I could pay half now and the other half after I got the sketch, which is what I did. The sketch came May 26th and following it, I paid her the rest (SAME DAY): $75.00. I am listing below how things went after that. I have documented them here though often her replies were so huge that I truncated some of them in the screenshots. She has also been taking MORE commissions every few weeks/months since I ordered mine. First ETA: MAY 11 “You'll receive a preliminary sketch within the next 7 days or so to look over before I hop into it.” SKETCH RECEIVED: MAY 26. (2 weeks) No reply after I approved the sketch.NEXT MESSAGE SENT: Jun 12 No reply. I wrote again JUL 25:PROOF: “I am writing you because it's been over 2 months since I've heard anything from you and I wanted to know if you could just give me an update on my commission. I don't mean to bother you, but I sent you the payment in FULL already 2 months ago back when you showed me the sketch, and I haven't heard a thing since. (If you need the paypal Invoice #'s just ask) I am not upset about the time frame, I just feel that as a paying client, I should at least be kept in the loop about what I paid for.” REPLY: JULY 25 “Ohh my goodness, I'm so sorry! I was in the middle of the lineart, but I was thinking about partially redoing the sketch, because it's got some serious anatomical issues, and I've improved my anatomy since then.” and a big story about all sorts of “troubles....” she’s having. SECOND ETA: “I should be getting to yours within the next week or so. I hope you understand.” (AS OF JULY 25) NEW INQUIRY: SEPT 3: PROOF: “I was wondering, Have you been able to make any additional progress on my piece yet? Last time I heard from you was July 25th - so, it's been over a month and I've not heard anything still.... You had mentioned getting to it in a week or so, but I've not gotten any updates since then.” REPLY FROM CASHOO: SEPT 8 Apologies, etc etc.... and “I'll be spending the next 2-3 days finishing up all sketches that haven't been done yet, which will include yours. I've redone yours a couple times and tossed them, but I think I've decided on what I'd really like this time!” “...But I'll be finishing your commission within the next two weeks FOR SURE” SEPT 13: FROM CASHOO “Well, I just spent the last ten minutes bawling my eyes out. I just...I just shut my computer down for the night, and apparently I didn't save. I...I don't know why my program didn't ask to save before I closed it. I seriously cannot believe it. It was so good, too... great pose and composition and everything. I.... seriously, seriously can't believe it. Oh my goodness...” Accidents happen, I get that, too. SEPT 15 I get a new sketch. NOTE: only a sketch. No more replies after I approved the sketch. NEW INQUIRY: OCT 2Proof:"Hello again Umm, didn't want to bother you, but any progress on my piece? Were you able to adjust the sketch? I know you mentioned the piece would be done within 2 weeks "for sure" but this was over 2 weeks ago... I didn't want to have to bug you, but I keep seeing new sketches on your tumblr... so... I'm sort of wondering where the heck mine went.” REPLY from CASHOO:OCT 3I GET MY NEW SKETCH. *yay*. I APPROVE. OCT 17: I GET THE FINAL LINEART AND A REPLY.PROOF:REPLY FROM CASHOO: “I have one commission in which its deadline is the 20th, and it's got a full background and everything, so I unfortunately have to work on that today. BUT, I'll definitely finish yours within the next 7 days or so...the hardest/longest parts are over, and the coloring is simply smooth sailing from here~” No reply. INQUIRY 1: NOVEMBER 8 “ I know you're busy but it's been a few weeks since you wrote me and you'd mentioned a while back... 7 days... but it's been 3 weeks now again. Any progress by chance? I noticed you opened more commissions for xmas, but please be sure to get mine done before you do those since I've been waiting since April/May and it doesn't seem fair that I would have to wait until after xmas.”No reply. INQUIRY 2: NOVEMBER 15th “Hey there, I haven't gotten a reply, so I'm writing again... apparently my messages are getting lost in your mounds of email I know you're busy but it's been a few weeks since you wrote me and you'd mentioned a while back... 7 days (or so)... OK, I get it - 1 week, 2 week, 3 weeks.... but it's been 4 weeks again and not so much as a reply or an (I'll be late again note) or ANYTHING....&rdquo etc. INQUIRY 3: NOVEMBER: 19th PARTIAL LETTER: “If you can't finish it for whatever reason or aren't inspired, or just don't want to - than by all means please tell me that or give me a partial refund or something. Otherwise, I just really want some honesty, that's all. I am a paying "customer" nonetheless and I have the right to know where my product is regardless of the circumstances and I seriously don't think that it is NOT reasonable for any client to INQUIRE about their product they purchased 7+ months after payment, and 4 WEEKS after an estimated delivery time. I saw on your FA even that you said in ref to that other person waiting months : "And, like some other freelance artists out there, a long wait time (about 4+ months, I consider) is guaranteed more effort and detail put into the final product. And if it's been an abnormally long wait time (7-8 months and beyond), there's a 50% discount on whatever next commission the customer gets, even free if the customer is thoroughly displeased." I'm sorry to be so concerned but we're going on 8 months almost here... You said it yourself: abnormally long wait time. And then, you gave me another eta over a month ago and no reply since. I mean, I think you can understand why I am still very concerned here... I can still wait if you just asked me to, but I don't appreciate being given deadlines that aren't kept or that I am not even told about changing, etc.”NEW REPLY AS OF NOV 19th:This was AFTER my post to AB. Unsure if it was provoked by this or not...(note: I truncated this a little because there were a bunch more personal family "issues" in there). I didn't think needed to be posted here. Also, she states that she doesn't know why so many people are getting upset with her about turnaround times. It's not just the turnaround times - it's also the money and the fact that we get deadlines that aren't kept, no replies, etc etc.NEW REPLY: NOV 22.It's very long, so I will summarize. I just got a new and lengthy letter from PC and although it seems to be thoughtful and kind, I am still empty-handed here. I am a little relieved that she has finally apologized for being terrible at keeping deadlines and "estimates" for turnaround times, but the message contained no further details or wips about my commission either, nor did it mention anything else about when I might get it. I appreciate some of her honesty, here. She is very upset about the whole AB drama, but I have tried to assure her that, despite her suspicions , we are not trying to "ruin her business". (this is what she has told me she is suspecting of AB). She's trying to sound nice about this whole thing and so am I, but niceness doesn't seem to be getting me anywhere and I still don't have any additional wips.IMPORTANT UPDATE: NOV 23. I sent PC a letter with some advice and bullet points on how I think she could improve her commission process (because it’s not nice to just say someone’s doing something wrong and not tell them how to fix it). I have finally gotten a colored draft and an honest explaination of how she works and how she runs business - basically deadlines are only kept if the client demands a deadline and all other pieces are worked on when she gets to them. Understood, but I thought I had been given several deadline/etas, but I guess not. So I am starting to believe that alot of these issues are from miscommunication and not keeping estimated turnarounds, etc. I am finally relieved to know that she's still working on my piece and that I haven't been forgotten. She also told me a lot of things about her work ethics and schedules that opened my eyes to why these are all taking forever (much of it is still not good business practice, but at least I have an explaination now). Much of this is also just miscommunication. I feel a LOT BETTER now knowing all of this, and I wish she’d tell all of her clients the same thing.... Partial letter: “A lot of the problems you've addressed that I've run into are due to sudden changes within this year from my previous years in this line of work. For example, in all of my years of doing this business, I've never had problems or concerns with 4-6+ months of waiting with little contact and no WIPs. Only earlier this year did I start regularly sending WIPs to clients, because I thought it would be a fun idea to do so. Before then, though, the client would pay for the commission, wait a few months, and then receive a message with the completed commission. And it worked out wonderfully, without fail...until these last few months. And it's weird, I'm not sure what exactly has made the change, but ohhh well~But...obviously, if I want to continue with this commission business, I have to adapt to my environment in order to be successful with it.Also, I always try to make sure to mention either publicly or to each inquiring customer that they don't have to pay all upfront (most I have are half upfront, and half after completion), and that they can choose a reasonable deadline if they so desire. Those who give me definitive deadlines get their commissions done on time. Otherwise, I assume they don't mind, and I try to mention that beforehand. I have forgotten on occasion, but for the most part I mention deadlines for sure.Oh! And setbacks can indeed set me back 4-6 months, as I illustrated in my last note to you...I hope that made sense! A commission of your type typically takes about 7 days to complete alone. With a queue of only 15 commissions of the same type already ahead of it in line is about a 4 month wait minimum until the commission is even started. I had about 20, and some of them had three characters and some had detailed backgrounds, which adds a few days to those commissions (typically). The thing that's really killed me is that I've been forced to take more commissions, because my consistent slew of bills can't be met entirely with my commissions, which take too long to complete to keep up with the bills. It's this self-defeating death cycle, and I've dug myself into this hole as a result...Sadly though, I wasn't aware of how inaccurate my estimated turnaround time was when I took your commission until I started improving my skill and putting more detail into my overall work...and shot myself in the foot in the long run.”