I am currently awaiting a refund on a fursuit comission that was taken on in 2019. It was paid in installments before it was started. I paid one (1) upgrade fee for the markings and then one (1) rush fee with an optional tip to get my suit finished faster. After a large amount of time passing due to the pandemic and problems on the makers end, after multiple requests for updates, I have requested a refund on the 5th of January 2021. Only then was I shown evidence that my fursuit had been started. After a few requests my most recent message from them was on the 12th of May 2021 and despite seeing my messages they have not yet responded. I am extreamly hopeful I will get my money refunded as they seem honest with their intent but this has gone on for over 2 years and I can no longer afford to wait. Pictured is the conversation begining where the commision was accepted, discussion of the upgrade fee, discussion of rush fee, when the suit should be started, requesting a refund,the most recent messages sent by me and pictures of Paypal invoices sent and paid.