In October 2017, I commissioned REYKAT for a fullbody sketch of one of my original characters for $25 USD. Their TOS states that waiting times ‘can depend, so think twice whether you are ready to wait or not’. I saw that although they seemed to have a big queue of commissions and continued to accept more, they were frequently posting commissions and so I assumed they were on top of their workload. They have no public waiting list or commission queue, so I had no way of knowing this for sure, but I decided to take the risk. My commission was accepted and I was told I'd be noted when the art was done. (I’ve blocked out their PayPal address in the corresponding screenshot).
By mid-February 2018, I hadn’t received any updates on my commission. I wrote a note asking about the status of the art and received a reply soon after saying that it would be done (no specified time).
However by June 2018, I still had not received my commission, and had not received any word at all from the artist. They had been posting personal art, as well as commissions that I believe came from commissioners after me (judging by the date of their inquiry comments on REYKAT’s commission journal). I noted REYKAT inquiring about this, and their reply linked me to a screenshot of their TOS stating that waiting times would ‘depend’. They also reassured me that the file would be sent to me when finished and it had not been forgotten.
Honestly, after that I kind of forgot about the commission for several months, but it was never delivered, and nor did I receive any communication from REYKAT. During this time, they continued to post personal art and others’ commissions. In June 2019, I decided to try to follow up on the commission again. This time my message went unread and unanswered.
A month later, I sent a second note, which has also gone unread and unanswered for the past week. As of now, I have received neither art nor refund, and the PayPal dispute window is well past.