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  • Beware: Kenket


    Nyro
    • Who: Kenket (Tess Garman)
      Where: https://www.deviantart.com/kenket
      https://twitter.com/tessgarman
      https://furaffinity.com/user/kenket
      When: 02/12/2019
      What: Other (Explain Below)


    Back in February of 2019, Kenket posted on DeviantArt that they were taking money to "sponsor" Pokemon stickers. What this means was, she posted a grid of different Pokemon stickers, and a person would choose to send money to her to "unlock" one of the Pokemon. A paying sponsor would, in return, receive stickers in the mail, from a choice of either one of each unlocked sticker, or five copies of the Pokemon you sponsored. I paid the original sponsor price to unlock the Jolteon sticker (I paid $25; though it was later increased to $40 for future sponsors) and opted for getting one of each sponsored sticker. I contacted her via email about sponsoring, and she responded within five minutes, and gave me her Paypal email address to send the $25 to. After sending her the money and letting her know, I never heard anything else from her afterwards. Furthermore, once the deadline for the deal hit (I believe it was 24 hours?), she removed the original post from her DeviantArt, and I have not been able to find it on other accounts either.

    I waited a few months, as I was unsure of how long it may take for the stickers to be made and mailed out (no estimated arrival was ever given). During these months I never heard from Kenket, nor did she ever post anything on DeviantArt about the stickers. In July, as I still had not received the stickers in the mail, I decided to contact her again through email. I informed her that I still had not received the stickers, and asked if she had sent them yet, and if not, if she had an estimated time of when they would be shipped out. She responded the next day, saying she had received two packages returned to her in the mail, and asked for my mailing address again to check if one of the packages that returned was mine. I gave her my address again in response (the same address I had given her originally, of course). She never responded again after that, therefore I still was left not knowing the whereabouts of my stickers.

    About three months went by without me hearing anything from her again (though keep in mind she has been fairly active on her art accounts). So now, in October, on the 17th, I have emailed her once again, again saying I still have not received any stickers, and attempting to ask her if one of the returned packages she mentioned before was mine or not. And/or if it may have gotten lost in transit, how I would go about possibly tracking it down. It has been a few days now since I emailed her, with still no response, despite her being active on Twitter during these days. I don't really appreciate the lack of communication here when I am just attempting to problem solve what may have happened to my order. Leads me to say that I have never received a product I paid for, and nearly non-existent customer service from the seller.

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    That's so sad, I've always looked up to this artist. I hope they send out your stickers eventually.

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