I first began the commissioning process with Beasthorizon back in February of 2019, where we spoke about what I wanted and they told me that a head would take 4-8 weeks :
This agreement was reached on February 2nd, then I was not responded to for several weeks. When I reached out again they were able to answer within the day, claiming they had been injured but that my project still interested them, and that in 2 weeks my project would be first in line. This would set a completion date of roughly May 8th to June 3rd. Note: I say 'claiming' because they were able to finish a separate project without communicating to me at all.
Over the next few days we worked out a 3d model for the head, and the base was printed after I paid my half down. I was told that they would contact me once the horns were finished being printed. I was never contacted regarding that.
At this time, they posted on their twitter about making a model for a 3d head, and then finished the head. In their sales post they mentioned a new email to contact them at which was an email I had not been given. Since they made that tweet they deleted it, but I have a screenshot of the email I sent them after they posted it.
Note: This is on July 26, already almost 2 months past the original expected completion date. My head was mysteriously halfway done without them ever contacting me. This has been a series of red flags I ignored because I was happy to see progress had been made. I am told by them in this email that everything but the LEDs will be finished by July 30th.
On August 9th I reached out to them because they have mentioned on their twitter about opening commissions once again. I ask for a second set of horns, thinking my head is nearly finished. They agree to adding on the second set of horns.
Looking at the time stamps, you can see that after they spoke to me on August 9th, they then never answered again for months. The time stamps read: Aug 31, Sep 23, and Oct 6 on this thread. On November 1st I sent another email to them, detailing the timeline of events up to that point and asking them to respond or face a chargeback and/or beware. They answered the next day, apologizing and offering that my head be finished or shipped as-is for the price of what I had already paid.
I stressed the need to have my head by November 19th, and did not hear back from them. On November 13th, I reached out to them on Telegram after finding it and other information online that had been posted. I warned them about how I found that information, which has been censored here.
They claimed they were finishing the final touches on my head and asked where it should be shipped. As of January 2020, I have not received any form of communication from them. They are still active on Telegram and have moved from Twitter to Etsy. If you go to any of their Etsy listings, it can be seen by scrolling down to the bottom left that they have been active on there as recently as December 19, 2019. They are offering customs there, while ignoring my continued attempts at contacting them. I have offered compromises wherein I pay more past the down payment to receive my head, still I am ignored. Shortly after January began, they removed my access to the fursuit head WIP folder, meaning they are aware of my attempts at contacting them and the subsequent Beware I was forced to write when they continued to avoid me.
Edited by Celestina
censoring irl name