Originally posted on Jun. 19th, 2013 by goddamnanimals
Mod Note: The PayPal screencap has been cropped to remove the URL and size it down for ease of viewing. Additionally, Kannos did make edit to this piece to the commissioner's satisfaction, so the matter was marked as resolved.
WHAT: It was a 1½ character full color digital Walking Dead themed commission with background.
WHEN: Initial inquiry was made September 9, 2010. After being told I’d have a sketch within the week, the sketch was finished on October, 21 2010. Details were discussed shortly after the sketch on FA. I sent an inquiry on January 11, 2011 over email after not hearing from her since the end of October. I received a response a week later. After not hearing from her for several months, I sent another inquiry on April 7, 2011. I received an update a few days later informing me that I was still slated to have work done that week and for me to resend most of the reference material due to the notes being lost to a hacker on FA. I never received Inks, which I was told I’d get, but was sent a half colored WIP on May 21, 2011 in which she also informed me she no longer had access to FA due to being suspended. I inquired about some things that were left out, but received no reply. I sent another inquiry over email on October 22, 2011 and March 26, 2012 and also received no reply. It was at this point where I pretty much wrote the commission off as abandoned, but received a reply to a note I sent over Inkbunny on March 26, 2012. I replied and received a note on the March 30, 2012 saying I’d have another wip by the weekend. I sent another note on July 25, 2012 after having no updates, and was told it would be done soon on July 26, 2012. I received a note letting me know the commission was completed and posted on July 29, 2012. I sent a note on the July 31, 2012 stating that a lot of stuff was missing from the commission that we’d discussed, and also expressed my frustration at the customer service. This was pretty much 2 years after I initially commissioned her, so I think it was a fair point to bring up. The conversation got heated from there and I received no reply after my last one on that day. I sent a note on August 20, 2012 and received no reply. I sent another on September 17, 2012 and received a very passive aggressive reply a few days later in which she stated she didn’t want to talk to me and had more important things to do. I replied but got nothing in return. I sent another inquiry on October 5, 2012 and received more excuses. All of my inquiries since then have gone unanswered, including one on a journal regarding owed art.
Initial inquiry on FA-
FA Update Inquiry-
Inkbunny journal comment with no reply-
Color WIP/Finished commission comparison-
EXPLAIN: I initially commissioned Kannos in September 2010 for their realistic style which I felt would make fit great for a walking dead themed commission. I’m used to waiting for long periods of time for commissions, so I try to give artists space to work at their own pace. I got the sketch fairly quickly, even though it took longer than I was told it was. After that I got a series of excuses as to why there hadn’t been any progress on my commission to my sporadic inquiries. I never received inks as was discussed, and received a colored WIP in May 2011. That was the last I heard from them, despite a couple emails over a year, until I inquired over Inkbunny in March 2012. I didn’t hear anything until the end of July when I sent a note asking for an update and to talk about the changes we had discussed. The commission was posted on July 29 without my approval, and with many of the things we had discussed missing, including some she had personally suggested. I had sent payment shortly after the picture was completed hoping that she’d be able to make the changes in a timely fashion. There was also a sunlight effect overlaid that drowned out most of the detail to the picture. I inquired about this and at this point she got defensive when I asked to discuss the problems over im’s and refused to discuss the matter with me, saying all I needed was inkbunny to give her info. Apparently not, considering she overlooked/lost most of what we had discussed and dropped me to the bottom of her list of priorities as far as making the changes go. I got a passive aggressive attitude and she pretty much stated she didn’t want to deal with me. My notes and comments have been ignored since then. It’s unfortunate, as I’d commissioned them for a badge before as well, but I guess being a returning customer doesn’t make much of a difference. I don’t know if posting this will resolve these problems, but at the very least it’s a warning to potential future commissioners about the unprofessional behavior I encountered.
:Edit #1 7/6/13: I've sent them an email and posted in the thread they made for posterity. Just waiting for a response now.
:Edit #2 7/9/13: Received an email from Kannos on the 8th. Currently working to sort things out. Added paypal statement.
:Edit #3 7/10/13: Heard back from Kannos and have spoken about adjustments to the pic. When it's completed I'll ask to mark this as resolved.