May 16, 2014
EDIT: The money has been refunded, now I'm just waiting on Paypal to approve the refund, but this has been resolved.
WHO: Isabella-Price of FA, also has an account Costumes-by-Belle
WHAT: A Balaclava foam base head for a fursuit.
WHEN: Payment was sent on April 5th, with an estimated time of "one to two weeks" As of writing this it is May 16th and I have yet to see a picture. Every time I would ask about the progress the ETA would be moved back, and obviously that deadline would pass every time.
PROOF:Here is an image with all of the emails, including dates, as well as the proof of payment http://sta.sh/023ordupo2v5
EXPLAIN: So in late March I inquired about getting a foam head base from Isabella here, and after a week, payment was arranged with an estimated time of completion at one to two weeks. I did say that I wasn't in a huge rush, but I certainly didn't think it would take any more than a month. Well weeks went by with little contact, and only when I myself initiated. After a few weeks I switched from the FA forums to FA itself to speak with her, and she consistently gave me new completely meaningless deadlines. I made it clear that I was running out of time and specifically said at one point that if it could not be completed within the week that I would need a refund. Of course it was NOT completed in that week even though she said it would be.
It should be noted that after I looked at her journals I noticed she had a very long queue of both digital art and head bases (and I wasn't even listed in them, I might add). Clearly, she had overbooked herself and should have known very well that it would be impossible to finish my base in one to two weeks. The fact that she omitted this truth to me I find to be a bit insidious. I will not reveal their identity but I did seek out another client to ask if they were having similar issues. It turns out they've been waiting for their base since November!
At this point I have opened a paypal dispute to get my money back. I have not gotten any responses from the artist in a few days now but the best thing to make me content would be to just have a quick refund and be on my way.
Though the quality of her bases looks to be well above average, don't commission her if you want your base done anytime this year. It seems very clear to me that this artist is quick to take on too much work (and all the money that comes with it) but is very slow to show anything for it.
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