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So initially I commissioned them in January 2017 for a body suit of my bat oc. I do admit I didn't have a set date to give and was never given an eta on when it would be completed. I made a payment plan with them, so payments were sent at different times. Proof of payments: I paid 700 in total. I commissioned them through FA but getting in contact with them became a bit difficult, so conversations moved to Twitter. Read from bottom to top: After I tried to get in contact with them via FA and then their email, where I didn't get an reply. I contacted them on Twitter. Where it was still hard to get replies and updates on my commission. As seen it took several months for them to get back to me. I did my best to be patient. I know fursuit making isn't a quick process but we were into a year now. And they didn't have anything to show me, I could only take their word for it. Those were the only updates I received from West. With them saying they would draw the markings and cut up the patterns. I was happy to finally know progress was being made. Months go by and we're in 2019, it's basically been more than 2 years. And at this point I was fed up and requested a refund. They agreed to the refund and said I would have it that same month. Which was a lie and I am still waiting on a reply/refund. And at this point it's too late to do a chargeback. So I'm pretty much at a lost on what to do. I just thought I would warn people about their unprofessional business practice.