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I apologize ahead of time if this is a very mixed up set of screenshots. I did have to message a lot of different managers to get information. In 2020 I asked in-stream for a design commission of two closed species. They replied yes and I quickly paid. I wasn't very hard up for the designs to be finished quickly. From this old Discord account, this was the last time we spoke about the commission. Much later I found a journal about OCCVLTIST's art manager handling commissions on Trello, so I sent some details. It seemed right to me. (Although when I DM'd about this, I wasn't on the Trello.) I didn't get refunded at all, I started to get pretty worried as very often they posted about trading characters, in-streams, YCHs, etc. I understand that it's very hard to get out of that loop but the lack of transparency is concerning. More recently, a different manager was contacted for help. She helped a bit but she did go quiet after some time. Shortly after these, I noticed this manager wasn't helping OCCVLTIST. So I tried to message two other managers that seemed to be helping at later. After realizing that refunds aren't being sent out I know I probably have to come to terms with never getting a refund. I am fine with that of course, but I caution anyone reading this about this artist. I love their work, but this frustration is not really worth the trouble. I am sorry if I sound mean, but I am very saddened and angry. Also attached is an image of my refund in the queue.