I apologize ahead of time if this is a very mixed up set of screenshots. I did have to message a lot of different managers to get information.
From this old Discord account, this was the last time we spoke about the commission. Much later I found a journal about OCCVLTIST's art manager handling commissions on Trello, so I sent some details. It seemed right to me. (Although when I DM'd about this, I wasn't on the Trello.)
I didn't get refunded at all, I started to get pretty worried as very often they posted about trading characters, in-streams, YCHs, etc. I understand that it's very hard to get out of that loop but the lack of transparency is concerning.
More recently, a different manager was contacted for help. She helped a bit but she did go quiet after some time.
After realizing that refunds aren't being sent out I know I probably have to come to terms with never getting a refund. I am fine with that of course, but I caution anyone reading this about this artist. I love their work, but this frustration is not really worth the trouble. I am sorry if I sound mean, but I am very saddened and angry.
Also attached is an image of my refund in the queue.