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Product was listed by seller in multiple "dealers den" chatrooms on the app Telegram. The product is a fursuit/costume head base made of upholstery foam primarily. I was interested in the product and contacted the seller with inquiries. I asked them "can you tell me more about it?" [image 1], and was only told the price, location of product for shipping costs, permissions with the product, and other materials provided. This product was to be purchased from the seller, I would fix it up and make it into a character, and resell it once the product is completed. This was understood by the seller, as we had discussions about my permissions with the base and the character it was to be made into. Upon arrival, the product was not only crammed into a box that was too small [image 2; showing the size of the product and the box itself], but it also reeked of cigarette smoke. Upon confrontation, the seller confirmed that their mother smokes in the house [image 3]. I cannot clean or sell a product that has been this exposed to cigarette smoke- it is a hazard. There was an attempt to clean it before I contacted the seller with my complaint, which included drier sheets on the interior, and spray cleaner on the exterior. Nothing seemed to help. Seller also explained that they can only "do 20% nonrefundable on any refund"/"u will only get an 80% refund," but this was not provided in a Terms of Service beforehand (on Telegram or Paypal) and was not discussed whatsoever. I did not feel comfortable following through with this offer, since it was given once I brought up a refund, and it is even less than what it originally sold for. During our conversation, I also discovered that the seller is using a Paypal account that is not in her name [image 4]. I am providing buyer with a tracking number for the returned product. As of April 22nd, Jaime claims to have re-sold the fursuit head base that is not even in her possession yet[images 5 & 6] (not until an expected April 25th). Jaime managed to advertise that it comes from a smoke-friendly home [image 7], HOWEVER, Jaime refuses to do so in other ads [image 8]. Overall, extremely unprofessional, rude, and does not seem to care about the safety of their customers. Original ad: My friend inquiring about it, and then forwarding it to me:

Product (PWYW Commission) was offered as a public solicitation in a local State Telegram Chat. I was interested and contacted the seller via direct message on Telegram with inquiries. They explained that they were offering "Pay What you Want" (PWYW) commissions for sale: "just tell me what u want and a price and ill do it" to which I responded with for a $10 traditional commission request. After providing my character reference and commission details they gave me their paypal address and responded "ill get started when im on break", and "and i cant start until paid btw :)" to which I immediately paid $10 for. Up until now, all of this had occurred within one day on February 19, 2020. After I sent the payment, we had casual conversation about their fursuit and our dogs, which does not have much relevance here. My next communication with the seller was on March 10, 2020: I sent another Telegram DM "Hey there. Have you had a chance to work on the pwyw I had paid for a little bit ago?" to which they responded "no- i ned to make a trello. my commission list is so big atm xD. cuz i opened a ton of like $1 headshots". This was no big deal to me, it wasn't even a month since I purchased the commission and they seemed to have taken in a lot of other commissions at the time. On March 11, 2020 they reached out to me, "To all of my commissioners: its been super hard to keep on schedule so i have decided to make a trello 🙂 please send your ref(s) and what you purchased at your earliest convinience so i can add you to my trello, hope to satisfy you with my work soon - Connor~!" and I immediately resent my reference sheet along with the details that I paid for a $10 pwyw commission. On April 10, 2020 I sent the seller a screenshot of our previous telegram history of the initial 2/19/20 communication to which they replied "ty" On May 2, 2020 I replied to my 4/10/20 message asking "Any update on this? If you can't do it can you just refund me the $10?" to which they responded "i cant as that was my exs paypal. and he took it over" This was the last time that I spoke with the seller. To this day (Currently 06/08/21) I have gotten neither commission or a refund. In short, the seller made a solicitation in a public Telegram chat and I requested a $10 commission on 02/19/20 which I paid that day. Months went by with no commission despite me asking about it every once in awhile, and on 05/02/20 I requested a final update or a refund to which the seller said they could not do because the paypal that I sent the money to was not theirs and the actual owner locked them out. I never got a commission or a refund. Relevant images of the discussions I had with this seller and paypal transaction history are shown below. I censored out the seller's paypal address for the purpose of this posting.: