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This was an order I placed about 2 years ago and for which I did not receive what I bought. In November of 2020 I placed an order for a premade dakimakura (Otterbits' Sergeres 2 Way Tri-Cot dakimakura) on paw-to-press.com and paid to PAW TO PRESS LLC with my credit card, here's the product page and the email I got from them: and my bank statement: At the time, said product could only be ordered as a backdoor item and it was during the pandemic, so I expected that it would take some time to deliver it and didn't gave it too much thought. By June of the next year, I still haven't received the dakimakura and was a bit worried, so I contacted them by email and got the following reply: After this and every time I contacted them about the purchase, they did not respond and it was already too late to dispute it as a billing error with my credit card company. By the way, I also used another email to contact them with no luck: and just to make sure, I contacted them again with the previous emails and also on twitter, but it didn't get anywhere: This was not my first time ordering something online, but it's my first time having this kind of problem.