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On the 23rd of November 2023, I first contacted golbinad for a commission. I was informed of their prices, and they offered a slot at an later date. On the 9th of June 2024, I paid them for a single character illustration, with an alt. No updates were shared until the 5th of January 2025, when goblinad showed a rough sketch based on the one I sent previously. I poked him on the 5th of March, when he replied that he'd have something to show the following week. Seeing as there were no updates for several weeks, I lost patience and asked for a refund on the 20th of April. He profusely apologized, said he'd finish in the upcoming week, and offered a free piece as apology. I shot him down, and insisted on a refund, as I was unhappy with how things transpired, and wanted nothing to do with him anymore. He agreed, and said he'd contact me when he'll have the means. As shown above, despite attempts at reaching him, it wasn't until the 7th of August that he replied with a non-answer, reporting the discussion over the refund at a later moment. On the 25th of October 2025, he suddenly mentionned, when it has never been discussed prior to this, that he has a "no refund" policy. Mind you, he has no terms of services anywhere on his Twitter. When he opens commissions, he only requires the interested party to DM him. There is NO form to fill where the ToS might have been shown. On BlueSky, same procedure; just need to send him a DM to claim a slot. Later on, I poked him and it was only on the 18th of May 2026, nearly 2 years after the commission has been paid, that he replied with this gem : So, in summary : the artist has no queue to keep track of his workload, he demands upfront payment without sharing his policy or his ToS to inform his customers, he does NOT give you a timeframe for completion of the commission, he does not respond in a timely manner upon poked and he refuses to refund despite the failure to deliver. The matter has not been resolved as of today, and I doubt I'll ever receive a refund.