Luna996

2 minutes ago, Celestina said:

Yea, refunding would be best for both parties in this instance.  

No, we wouldn't accept a post that's about a personal disagreement.  Choosing to block someone is a personal choice.  If they somehow try and escalate the situation then we would review it.

I added a screen where they told me to keep the money, but I'm going to refund them regardless should they decided to change their mind on the premise "you didn't finish my commission"

Before I start, I am canceling this commission and refunding the client to prevent the possibility of a chargeback. I was in the middle of inking their image as well but given I don't want any chance of them going overboard with this person, they will get refunded n full

So I had a client who I also considered a friend decide to basically block me on every platform (Twitter is where this started): Twitter, FA, discord in the middle of a commission.

We were both following each other on Twitter and I had made a public post about my viewpoint on the chaos happening in my country. They in turn made a reply to said post which not only was rather rude (in my opinion), but also completely ignored my standpoint. In a sense I felt they were trying to silence my voice and opinions, while also lumping me into a group of people I do not agree with.

As a result I chose to stand up for what I believed in via Twitter to clarify things, and as a result, they blocked me, and proceeded to do some on FA and Discord. Problem was this happened in the middle of a commission, and IDK what else to do besides refund them. I mean I doubt I can very well make a cautionary beware post over someone getting on me via twitter only to block me in the middle of a business transaction, can I??

I will post censored screenshots if need be, but I'm hesitant to given the fact that the subject matter can be seen as controversial/debatable.

Edit: They posted this before blocking me. I censored out the controversial stuff regarding the disagreement, but this is what they said:

 

14 hours ago, Xaila said:

Then finish it, and hold onto it just in case they try to cry you stiffed them. Unless you can email it or find another way to give them the finished product with as little con

IMHO harassers get... pardon my "french" but fuckshit all. If you say he blocked you because you turned him down and called him to the table for his actions; he forfeited the art and the funds. I only gave the options I did to be fair, without additional work to you because again to me they forfeited the product by blocking you.

Will do. I sent them a link to their art along with a notification that I will no longer be accepting further business with them. So far they are ignoring my notes on FA, which I frankly don't care at this point because of the guy's behavior, but I'm documenting everything else should they attempt anything.

15 minutes ago, Xaila said:

Client effectively cancelled the commission. Here are your options:

•Refund partially since they bounced

•Refund in full to sever yourself from them

•Do absolutely nothing OTHER THAN collect your evidence of their behavior, that they blocked you, that you did the work, etc. If you used something like Telegram you should have done this yesterday so to speak due to the way people can basically self-destruct their misdeeds on that service.

Do I suggest a beware? Possibly. If you really felt uncomfortable and it was to a degree that you feel femme presenting artist's would need that warning; then proceed and the mod team can review.

That's the problem. The art is almost done at this point where the final colors (shading was done) of my character was all that was left, and I have 2 clients who can vouch for me that I was streaming art and working on the remaining flats, and in my ToS while I offer 25% if I just started coloring, I don't refund people when I hit shading because basically, the art's done.

My ToS: http://www.furaffinity.net/journal/7326508/

And even before I noticed I was in the middle of adding the last colors needed, going to notify them and all my friends/acquittances in the US of the romaine E.coli outbreak once again, and that's when I saw they'd removed me.

I mean I can refund them, but with their art piece essentially done, many WiPs being given, they're basically  getting free art if I do. So then what?

So I've ran into a first case dilemma with a commissioner that has commissioned me. Their commission is at this rate about 85-90% done, but decided to stop contact with me (and possibly block me) on Discord after I called them out for constantly trying to flirt with me when I've told them to stop multiple times and wasn't interested, and that at this point after told multiple times I started to consider it sexual harassment.

I did manage to message them on FA, but still; how do I deal with this? The artwork's almost finished, and I was going to refuse to do art with them afterword due their persistent flirting with me.

I do have a refund policy, but with their commission nearly done, should I just finish, upload it and call it that?

I've never dealt with a client that's been like this before, and I don't even know if such behavior could even warrant a beware towards female artists. I have some proof but even then idk if it'd be worth it.

My main concern is: I have a commissioner who cut contact after I called them out for their persistent inappropriate behavior before delivery of product. What do I do?

The artist's stream showed their regular commission prices, and had a $20 as the lowest starting price they would accept for PWYW. I only had $30 to spare and was going to snag a slot because i was above the lowest price. The second I said I wanted 2 characters they expected me to pay double at normal commission prices.

I mean ive commissioned this artist before during their in stream commissions and paid full price for a thigh up single character. But when I see a "pay what YOU want" lable im thinking that very thing. I pay what i wanna pay and get art, not told to pay double at standard commission prices.

This is where I felt the artist was in a sense lying that the stream was truely a PWYW.

The artist had every reasoj to turn me down for refusing to pay double. But i honestly felt mislead by the title of their stream. Especially given looking back on my PC, their price guide was not a guide for "you pay this; you get this" it was their commission price sheet where you were paying full price for the artwork.

Everything here reads as a violation of srandard trades and sales practices regarding the excjange of am item for money. At no point should a person take your money and refuse to give it back when you wish to cancel. Given they have provided no proof of progress and basically are stating they havent even touched it yet, ask for a refund

 If they toss their ToS in your face, toss the law back into theirs bt opening a claim. At this point the person sounds like they are making you wait out the 180 days to where you cant open a claim any more and they can just take your money and never give you your art. A month already passed, I wouldn't wait any longer than that without a WIP.

So an artist was hosting a Pay What You What Stream, and I come in like "i have $30 to spend. Can i get two characters drawn?" thinking it's a "Pay What You Want" and $30 should cover some type of simple headshot nose to nose rough sketch or something of that nature. Something clearly simple and easy.

Well the artist told me that in order for me to get two characters, I have to pay double the price of what I want, thus rendering what I want to pay null to what the artist wants me to pay. And I was like "are these normal commissions or pay what you want? Because i want to pay $30 for "what I want" as the title says". At that point i was told basically the artist wasn't for me and was turned away from getting art because i wouldn't pay double what I was offering. The artist in the end went without a new customer for the day and money in their pocket, and I went without some cute art until i can afford to pay what they want me to pay in form of a full priced commission.

This is where I'm seriously questioning if this artist is doing true "PWYW" streams if they are telling someone "you can't have that, you have to pay more for it".

I thought the purpose of a PWYW stream was pay a price, get a doodle/piece of art. The more you pay, the more you get in quality. That is how i always ran those streams, since at times people only had like $5 or something and I just altered the art type to fit the budget. I never told someone "you need to pay double for that" because then I lost that person as a customer and maybe even future customer.

I'm just confused now how a PWYW stream works anymore. When is a stream a "PWYW" and when is it a "in stream commissions"? What is the TRUE way of hosting any form of a PWYW event anymore?

So ive had a client i lost contact with i wanted to refund due to personal issues, and when i finally did get back in contact to give the refund; i ran into one thing ive never ran into before with clients: refusal to give their PayPal.

This client had been MIA withoit contact for over a good year, and I couldn't refund them without knowing their PayPal. Then today they asked me during work when they would get their refund. Since i was on break i figured I'd just go and give it to them sooner than later, only to rralize they never gave me their paypal email for the refund, and when i asked for it, had me go throigh their PayPal.me. i told them they got their refund, but in doing it this way i have no way of keeping a proper record of who i have refunded via what paypal e-mail went to who.

Has anyone else ever had a client that made it difficult to issue refunds because they refused to give you their paypal email for the refund? Or even sending a proper invoice for your records?

I've never had this happen before so im confused if i handled it properly. What should I do with future clients like this?

4 minutes ago, Celestina said:

Hiya this is more for us as users can't determine what is relevant to the community. 

As for your post you're welcome to submit a beware on this person. If you are going to include a quality difference be sure to show proof of what you were offered via their advertisement vs what you got.

Can I also include screenshots of the notes I reiceved when I asked for a refund and so on? Just to show they refused and rushed the work when I threatened to open a claim?

So last year i posted how an artist had refused to give me a refund when i asked for it, and how i did eventually get my art. But now looming at it, i can tell it is horribly rushed, the quality is bad, and overall I'm just sitting here wishing I hadnt even spent the $50 for the piece.

On top of that, the artist refused to let me reupload it without having their overaized watermark on the image (which actually takes over 50% of the piece) making me hate the art even more. The more i look at it the more it remibds me of how I feel i got blatantly ripped off. The artist give GREAT quality work, and when i look at my piece I knoe they just half-assed it because i threatened to open a paypal claim on them for not giving a refund.

So here I am, sitting eith a terrible piece of artwork and wondering what to do. Can i warent a commissioner beware on this artist so others won't fall victim to this person's "no refunds" rushed artwork when people put the crack down?

I would supply the artwork i got,l to show how rushed abd poor quality it is, if it didn't hold a massive logo-like watermark over the entire piece sporting their username.

I'm just at a terrible loss here what to do. I hate the art i recieved the more I look at it and it is just eating at me how others probably got the same treatment I did and half-assed, clearly rushed work.

48 minutes ago, Mortymaxwell said:

If it were me I would add:

"Paypal only from a working and verified Paypal account."

A cancellation policy in case someone who makes you uncomfortable bids, etc.

Your rule for what happens if someone can't pay.  For example: "If you cannot pay, you won't be allowed to bid on my auctions in the future."  You have "if you can't pay this isn't for you" but I think you need something firmer and stronger.

 

I looked at your YCH on your FA gallery and it says nothing about the consequences of failing to pay or your right to reject a commission or refuse service. 

Strange i thought i added it. e.e Maybe it got removed when i updated.

37 minutes ago, Mortymaxwell said:

It sounds to me like:

https://www.paypal.com/us/smarthelp/article/why-can’t-i-make-or-send-a-payment-faq3628

The customer's account may be limited or they might need to verify information.

Or the customer might be starting a new Paypal account and having trouble linking their bank account.  The screen to link a bank account can be a pain.  But if that's the case, they should have gotten their bank account linked before they bid on your auction.

https://www.paypal-community.com/t5/About-Payments-Archive/PayPal-won-t-accept-my-bank-account/td-p/724209

The problem with that is they stated this is happening a lot with their account and bank not linking or accepting and such. It made no sense to me and such, and really I didn't want to sound rude but I did tell them flat out it wasn't my problem and they should of had it fixed before bidding/claiming the piece.

Still, I haven't a clue what to do to prevent this from happening again, or having a person make a repeat of the same problem with future YCHs

So I sold a YCH the other day that went fairly quickly, however come time for the person to pay they stated "PayPal isn't accepting my bank account and won't let me pay". I told them that it wasn't my problem and I didn't know what to tell them other than contact paypal support and that they had until tomorrow (today now) to pay. It was listed in the rules before claiming that payment was expected within 24 hours unless otherwise notified in a PM.

So I gave them a time window saying if they didn't pay, the artwork would be put back up for someone else to buy instead. Sure enough they still said paypal was giving them problems and couldn't pay.

My question is: is this a common excuse people are starting to give? is it even the artists's fault the person claims/bids on a YCH and the person can't pay because paypal isn't working for said person?

I'm just kinda agitated that this happened, especially when it says:

"- You must be serious when claiming. If you think you'll bid and retract your claim 5 min later, or decide you can't pay if you win; this isn't for you.
- Paypal Only
- Payment is expected to be made 24 hours after the auction ends unless otherwise discussed via note"

Should I add something in my ToS for those who don't pay? Is this viewed as a waste of my time when this happens? I need some advice here because this isn't the first time someone failed to pay me, and I'm at a loss on how to address the matter properly.