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kaspian

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  1. You handled yourself so well and I applaud your cool, calm composure. I hope you never have to deal with a situation like this again, it's completely uncalled for.
  2. The biggest problem I have is them giving me a deadline and then completely ghosting without dropping in to let me know that's it's been pushed back. I've waited over a year for a (digital) commission before and had no problem because the artist kept me in the loop (and had a Trello for updates) and never had a set deadline, so waiting isn't a problem itself. I was given a deadline for the sketch/WIP, waited a week, and sent them a message, to which I didn't get a reply to nor has it been read. I get the last seen feature on Toyhouse isn't incredibly accurate but all I have to go off of is that feature. No other social media is linked on their page or commission thread, and activity in the forums means very little when I sent a PM (and the last activity in the forums was over three weeks ago, before I even got the message with the deadline). I'm going to wait until around the 27th because that'll be two weeks since I sent the PM, then I'll message them again to see what's up and if everything is alright. I'll refrain from using the email linked to their PayPal until I absolutely have to though because that's kind of an invasion privacy unless they explicitly said it was cool to do.
  3. I commissioned an artist on toyhouse around 27th August for two customs that came to about $40 (together). Last week they said they'd be giving me an update that day or the day after, and I haven't heard anything from them since. I sent them a message (through toyhouse) a couple of days ago and they've been online, but they haven't opened my message. Do I contact them again on toyhouse, contact them through a social media, or give it another 7 days? And should I demand an update or just send a message to check in and see if everything is okay? I don't want to sound pushy but I also don't want my PayPal buyer protect to run out if they're not going to deliver. I've checked toyhouse forums and artistsbeware for any PSAs or warnings but there's nothing on them, so I don't know if this is just a minor delay or if they have a pattern of ghosting.
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