Eden

19 minutes ago, VosurAekira said:

Something does seem a bit off about their 'threat'. If they threaten you with reporting NSFW content, then they would end up putting their own account in jeopardy as well (as Dumas~ is the one who ordered the NSFW content). 

Also, posting the situation here is well-warranted (not wanting to pay, threats, ect).

PayPal only punishes merchant accounts for selling stuff against TOS as far as we've seen.

Removed the fb screenshot as it has her real name, which she doesn't appear to use for commissioning. If she does please PM me with proof so her tags can be updated.

@Junebuq and @Ravencrafte

Howdy!

Received both of your reports, and while I was trying to clear Raven's it apparently nuked Junebuq's along with it.  Apologies!

Raven:  Users do not have the ability to delete posts.  Your post has been tagged as resolved, and the resolved status will be clearly visible to folks viewing the post.  If you have any updates feel free to post it in the comments, and someone on staff will tack it into your post.  Please be sure to censor private information.

Junebuq:  Posts are not deleted unless the post itself was entirely fabricated.  You are absolutely welcome to share your side, but we ask that you also provide proof as we ask of submitters.

If there's anything else that folks need help with please feel free to ask a staff member!

The Trello timeline shows they updated that piece pretty early on.  It's strange they didn't directly show that to you.

Went ahead and uploaded a screenshot of their traced piece in case they delete it.

Went ahead and edited your post to include direct urls to their twitter and FA, and added a note to your post.  There's an artist with a very similar username that can easily be confused between the two.

12 minutes ago, Kona said:

An update, I looked up @DalmyDalux, and this is what I found. Looks like he doesn't intend on ever giving a refund at all.

Wow. That speaks volumes about Dalmy's will to make things right.

Oh my word.  What a mess.  😞  I hope you're never in a similar situation again, but this is why you never close a claim.

They should have refunded the original transaction as it simply cancels the transaction, and no one incurs fees.  In addition, them sending you the refund via a regular goods and services payment, it leaves you exposed to having your transaction claimed.

I hope you get your refund soon. 

1 hour ago, rhys said:

i'm curious as to why you refused to give them your paypal? 

Probably because PayPal would make their legal name visible to the artist. I also peeked into the tumblr blogs and there appear to be accusations of threats? I guess OP is worried about being doxed. Not sure if Ko-fi hides the names of account holders when they make their initial payment.

With that said a lot of folks don't know that they can upgrade to a business account to hide their personal info.

20 minutes ago, Vibri said:

I'm afraid I strongly disagree. I think its more unprofessional to hire somebody to do some work for you and then fire them and demand return of payment based on your whims.
I think thats a pretty awful thing to do, if I'm honest

Noted, however it's moot given the artist was offering refunds.

10 minutes ago, Vibri said:

Maybe I'm unfamiliar with the law in the places where these people are located, but as far as I know they are not entitled to a refund?
I mean, seems the artist has every intention of still delivering the commission, you can't really ask for a refund because you suddenly decide you don't like the person.
Especially with the post about how these are emergency commissions and they have bills due. Chances are they don't even have the money anymore. I know I've had times in my life where losing $10 would have destroyed me, let alone losing it based on the sudden turnaround of another person.
I don't really think the artist has done anything wrong here, if I'm honest

Legalities and moralities are two different things.  Technically non refund clauses aren't illegal.

If a client asks for a refund you cease all work and refund for work not done.  That's good business, and no payment processor will deny a client a refund if OP chooses to go the route of a chargeback.  It doesn't matter if the artist "intends to finish" because the client has made it known they do not wish for this transaction to continue.  If the client had asked for a refund and the artist finished it anyway, then we would have put that through.  That's incredibly unprofessional.

An artist shouldn't spend money they haven't earned.  Realistically that isn't always possible, but they aren't denying a refund based on not having the money.  They're denying the refund on something entirely not their business.

Edit: Edited to add "work not done" because I realize our user base is bigger than the old Livejournal base where good business practices were often discussed in the past.

Goodness gracious.  Regardless of one's feelings on certain kinks (goodness knows there are plenty out there that squick me), it's not ok to keep someone's money once they request a refund.

I'm not very familiar with Ko-fi, but if you used your cc if push comes to shove can you request a chargeback?

a comment has been held back, because it's not our place to showcase this kind of information.  Please leave personal posts out of Artists Beware.

One comment was not allowed through due to it being proxy. Users may only report on their own transaction.

Also please upload proof of the balding.

A comment was not allowed through due to breaking the civility rule.  

Your comment has been approved, but I've fixed the pronouns. The builder is male. 🙂

Edit: your other comment has also been fixed as well.

Also please note that since this is a chargeback, not a claim, you will be hit with the $20 fee once it goes through.  Unfortunately, when there are two users of the account your chances of winning are zero, as it's likely been listed as fraud by the guardian.  Regardless of what payment processor you used, the banks will always resolve unauthorized use in favor of the account holder.

But definitely gather everything, and call paypal.  Do not use their automated system.  At the very least they can resolve the $20 fee, but there have been instances of them eating the chargeback entirely.

The reason you're seeing two emails is because Paypal allows multiple emails to be assigned to one account.

Hiya!  This is from @snowhawkwhom is away from her PC at the moment:

The zipper sticking is a common thing with new zippers. Some bar soap on the teeth can help

Detachable tails are very common, and if the home placement isn't right, it'll cause a bulge. (LB should have REQUIRED a dtd)

Care instructions are keep it out of the dryer, but hand wash.