Short Version/Timeline:
I ordered two chibi headshot sketches from Funbelle (now Sorbuns) on Toyhou.se. It has now been over a year since my original order and I have not received any work from them. They appear to have abandoned all socials.
Ordered placed and confirmed on 3/10/21.
Asked for update on 3/27/21
Received response 3/28/21 that they would work on the commissions soon
Asked for another update on 4/13/21
Received response 4/14/21 that said they hadn't gotten to mine yet, but they had completed one and offered to send it to me.
Responded to that message on 4/14/21 -- Message unread as of 3/25/22
Asked for refund 2/21/22 -- Message unread as of 3/25/22
The most recent update regarding commissions is a Toyhou.se bulletin posted 5/27/21
My order does not appear on their public commission queue anywhere, even though the last update was on 5/30/21 (over a month after first my unread message)
Most recent update/activity I can find is art posted on their Facebook 6/16/21.
Some time between 2/21/22 and 3/25/22 they deleted all content off of their user profile on Toyhou.se, including their links to DeviantArt and Twitter which were both completely blank at the time I was checking 2/21/22.
All screenshots are taken 3/25/22--Not all have dates visible on the posts due to Toyhou.se using the amount of time that's passed rather than exact dates. I have also censored out the username of someone not directly involved in the transaction.
Comment/Conversation in Thread 3/10/21:
Proof they accepted the commission and received the payment:
Paypal Invoice:
Text of both March and April updates (reads in reverse chronological order)
First Unread Message:
Proof of unread status from Toyhou.se Outbox
Second Unread Message:
Proof of unread status from Toyhou.se Outbox
Most recent public updates for Commissioners 5/27/21:
Public Comm Queue: Latest update 5/30/21
Latest activity on Facebook:
Final contact attempts:
