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MiloBytes

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  1. If the measurements were listed on the sale then I don't believe they're due a refund at all, especially in the pandemic. It is the buyer's fault for either not knowing their measurements or not reading them in the listing. If you felt like being kind, you could always offer a partial refund for the amount of materials required to fix it (since not everyone has foam and a glue gun handy) but again, that's if you're feeling nice. From the sounds of it though, the buyer isn't going to be happy no matter what you do, so the best I can offer is doing what makes you feel safe and comfortable. The pandemic is more than a viable reason for not accepting refunds. Most retail stores are not accepting refunds period due to Covid so it seems a bit... reckless for them to expect any small business to do so.
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