rhys

their attitude is absolutely atrocious - i definitely understand their strong feelings about such a subject, and even though it's incredibly touchy it should have been handled more tactfully. if you run a business you have to be able to approach these situations professionally, even if you don't want to. but the link they posted on their tumblr to, if i'm reading correctly, your twitter, is also kind of concerning and doesn't make you look great in all of this either. i do get the frustration behind it, though. i'm curious as to why you refused to give them your paypal? i understand it's probably a personal thing to not want to give your personal email out, but they asked for it to give you the refund you asked for and you .... refused?? but still say that they're refusing to give you a refund. they probably saw it when they received payment, so i guess i don't understand why giving it to them in order to get your money back is such a big deal. i personally do not think they should have to go through the hoops of donating to your personal ko-fi, the ko-fi of someone they don't support, just to give you your money back when there is a much simpler option. it just complicates things unnecessarily and i'm pretty sure they would see it no matter what way you went about getting your money back.