vkt
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I agree, I don't think the refund was necessary (as shown by how I didn't ask for one in the first place and just wanted the image fixed) but I agree that it was much appreciated and I was happy that the artist wanted to fix the whole situation.
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Replying to all of this to say that the artist and I talked about all of the issues. I raised the concern of the quality of the artwork along with the full body vs knee issue. What happened was that they did not see it as necessary to make the piece more polished because my character "did not have as much detail" as other characters they had drawn for commissions. I get where the knee reference may have implied that the piece should be knee instead of full body, however, when I raised this point, the artist gave me the excuse that their "default" is a knee and that an upgrade to a full body was free. I was not made aware of this and was pretty upset because I had scoured their entire website and saw no mention of this. As of Monday, this was all resolved. The artist finished my piece to the standard of the examples on their website and offered a partial refund. I'm not sure where to put the rest of the conversation for you all to read so I attached it in this comment!
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On Oct. 5, I saw the artist's post on twitter advertising that their commissions were open: I reached out to them over Twitter DMs to inquire and to work out the whole commission. You can see that I asked for the sketch with rough colour. Cross referencing with their website, it states that it would look in quality and size as this. Therefore I was expecting a full body piece. The artist sent the invoice that I paid for promptly. You can see in the twitter DMs above but I will reattach again to explain: I reached out a few months later to ask about the status of the commission. I had understood that it would take a while to complete and was in no rush but wanted some form of an update. I stated as well that I did not mind if it took longer to do, I simply wanted information on the commission and its status to know if the artist still intended on working on it at all. The artist finally sent an update. Here, the image sent is a knee-up. At this point, I understand that it should have been on me to confirm if it would have been full body but I (foolishly) assumed that it would be just like the examples on their website. A day after this update was sent, I received the image through email. While I did receive the image in the end, the quality of the piece was much worse than the ones advertised and was not a full body. This is what I received: This is a better view of the images that were advertised on the artist's website under "SKETCH", also at $35 with +$5 for the rough colour. There is clearly a huge style, cleanliness, and detail discrepancy between the commission I received and the ones advertised. Overall, I was incredibly disappointed with the end result and how both the quality and the type of commission did not match what was advertised and what I had paid for. I understood that the artist may have had to take longer on the piece (stated on their rules/ToS) but I wanted to reach out to get an update. I felt that I had waited a decent amount of time to warrant the messages (artist also states on their website that status updates are allowed to be asked for, just not daily) and I had complied and did not ask daily. I waited 2 months before contacting after the initial payment and then another week before sending the next message.