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How many messages is too much?


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How many contact attempts is considered too much? I don't want to harass the artist, but I've had zero responses from them.

 

I ordered an art doll from someone's bigcartel store in early February, and I haven't heard anything from them since. It was advertised as a sale, and "sale ends when I run out", with several dolls displayed, so I assumed it was pre-made. 

 

I've tried contacting them four times since then- once through their shop's messages, two emails, and a private message through their public art Instagram. They're still active and recently had an identical sale, advertising shipping within a week of purchase. I'm wondering if I should try asking via comments on their art posts, but I don't want to harass them. 

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Do you have a way to get your money back (if it already pulled)? If so, I would send one more message at approximately the 4 month mark to let them know that you would be requesting a refund (or chargeback if that option is available through the means you paid through) at the 5 month mark due to the lack of contact provided by the business. 

Until the 4 month mark, I would hold off for a bit to see if they respond. After that point, I would initiate the contact one last time to let them know of the situation and your intentions due to the lack of communication on their part.

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12 hours ago, VosurAekira said:

Do you have a way to get your money back (if it already pulled)? If so, I would send one more message at approximately the 4 month mark to let them know that you would be requesting a refund (or chargeback if that option is available through the means you paid through) at the 5 month mark due to the lack of contact provided by the business. 

Until the 4 month mark, I would hold off for a bit to see if they respond. After that point, I would initiate the contact one last time to let them know of the situation and your intentions due to the lack of communication on their part.

Unfortunately no, I didn't use PayPal, so I'm past that point already. That's on me, I thought I had more time. 

I like the idea of waiting until the fourth and fifth month marks.  I'll try that, and if nothing improves, I can always write a beware later. Thank you!

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