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  • Caution: BabyFennekin on Discord

    Paperchicken

    By Paperchicken

      • Who: BabyFennekin
      Where: baby fennekin#6674 on discord
      When: 12/28/2020
      What: Commission



    Eden
    Message added by Eden,

    This has been approved as a Caution unless the client escalates to an actual chargeback.

    I had a customer order 4 YCHs off of me on the same base and used discord to discuss it with me and the options.

    They sent me through the forms and I did a little clarification and then went ahead and sent WIPS of the product before colouring, got the all clear and completed them. I then sent through one which didn't look right and asked if they found a flat version of the pattern on google as this one was textured. I agreed to fix anything they would want as their form was very descriptive. They then proceeded to say this art wasn't as good as the other I have done even though its to the same par. They then decided to just cancel the whole commission even though it was completed and just wanted colour changes. I informed them that I don't do refunds to people who already have their YCHs done, especially when I have sent them the files, to which they explained the YCH doesn't even have shading which I never offered on that base as not all my bases have shading included. 

    Then after all this they decided to threaten me if I didn't refund them and called it trash and junk.

    image_2021-01-04_152947.thumb.png.8793eaebf9ad5f9e918f6e05168e2bef.png

    image_2021-01-04_153008.thumb.png.60d0346edc5a04e9f3abeb8635142259.png

    image_2021-01-04_153033.thumb.png.25c4e9c4af760d71a4837bf1bf9e64d7.png

    image_2021-01-04_153101.thumb.png.ae6da63d1c7a8479c6e9298e63376a08.png

    image_2021-01-04_153211.thumb.png.d85913a2edbc716bbbf490c6bab3e78e.png

    image_2021-01-06_052742.thumb.png.ab25f6728657161eebeb14eafb969b9a.png

    image_2021-01-06_052804.thumb.png.352bff1f5f3cd0fcca4d68c93c4d720c.png

    image_2021-01-06_052835.thumb.png.00c3a7931af018daf595b9bd50317148.png

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    • Administrator
    Eden
    • Administrator

    Going through your YCHs it's obvious that some are offered shading and some are not.  Unfortunately, it's usually important to make sure to list as many details as you can, because there will always be a client who needs those details spelled out.  Sorry you had to learn the hard way.  😞

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    Paperchicken
    5 hours ago, Celestina said:

    Going through your YCHs it's obvious that some are offered shading and some are not.  Unfortunately, it's usually important to make sure to list as many details as you can, because there will always be a client who needs those details spelled out.  Sorry you had to learn the hard way.  😞

    Yeah Ill definitely be adding it everything stating that I dont offer shading unless the base shows it. 

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