Jump to content
Search In
  • More options...
Find results that contain...
Find results in...

  • Welcome to Artists Beware! 

    All posts have been reviewed prior to being allowed in.


    Comments are moderated:  Please review the Commenting Rules.  Comments that don't meet our rules will not be posted.

    If your post is resolved:  Contact one (1) member of staff or leave a comment, and we'll update your post!

    If you are the bewaree:  Review "I've been posted to Artists Beware, now what?".

    If a beware needs a tag update:  Post a comment!

    To contact a member of staff:  See the Staff page or fill out the Contact Us form.

    Posts are not deleted unless you can prove they are fabricated.  If this is the case contact one (1) admin, and we will help you asap.

  • Beware: Jonah Harkness / jjharkness


    BoRiSalien
    • Who: @JonahHarkness
      Where: https://twitter.com/JonahHarkness
      https://www.furaffinity.net/user/jjharkness/
      When: 10/28/2021
      What: Commission
      NSFW Content

    FDHQvQyWUAUTiuH.thumb.jpeg.aee85d3c86cdd42fd9dc04b5a98e74c0.jpeg
    1776548354_InkedJonahHarjnessCallout.png.424a1351af0825eb39f631b82abdfe10(1)_LI.thumb.jpg.a20a2e71b05467e393b4d91d739e1329.jpg

    Client scammed me by filing and escalating to a claim for non-received goods on PayPal and won a refund. The very last image attached involves the OC (on the left was the reference provided, on the right was the piece I completed).

    I disputed it but PayPal ruled in favor of the client/scammer.

    Client used fraudulent, made-up reasons to file the claim, that I've sold a Minecraft account which got blocked and that I ghosted them after. They commissioned me for a NSFW piece, which I delivered on, gave them the files (October 23rd) and woke up to the claim on the 28th of October, 2021.

    The attached describe the overall series of events, my attempts to defend my case and ultimately the failure to do so. It's worth noting they used an associated email to file the claim, which is different from the invoiced one.

    I attempted contacting them on twitter and to my surprise they did respond but lied that they would take the claim down.

    I asked PayPal support if I could update my response to the dispute, they said they will only add notes that the client is using different emails and that I do NOT deal with Minecraft.

    The client locked their account after our last DM exchange. Before doing so I made a screenshot highlighting they've seen the dropbox link. They admitted to seeing the finished piece, too.

     

    JonahHarjnessCallout2.thumb.png.b9c348fb77353fe4c5834ba795ae65e9.png

    original_response_jjharkness.thumb.png.4d5ef92c8d7f03976073520dfa873570.png

    caseclosed_jharkness.thumb.png.4849f2a7be027f4aa6f3356a55573b7f.png

     

    Mod note: Removed finished commission, but it was uploaded!

    Edited by rikki
    censored nsfw. added invoice




    User Feedback

    Recommended Comments

    • Administrator

    As a note:  When we approved this, the shouts were already on the client's page.

    To our users:  Please don't participate as well.  Spamming people's shouts only make them shut down and doesn't get resolution for the OP.

    To OP:  You can use more than one email for the same Paypal account.  Also, please call.  Never use their automated system.  You can still call and potentially have them reopen or pay you back out of pocket.

    Link to comment
    Share on other sites

    I want to add I got to a live chat and had an extensive conversation with them, not with an automated bot. Currently calling for me is not an option.

    Link to comment
    Share on other sites

    2 minutes ago, BoRiSalien said:

    I want to add I got to a live chat and had an extensive conversation with them, not with an automated bot. Currently calling for me is not an option.

    When you are able to, a direct call would be the best option to have this matter resolved.
    A lot of the time the reps are not paying attention to the case details and its for the best to get a live human on the line regarding fraudulent transactions such as these.

    Link to comment
    Share on other sites

    Unfortunately from what i've noticed over the years on twitter once something like this get's posted there's always a mob especially from quote tweets.

    Really hope paypal helps you out OP considering the person in question has their twitter protected.

    Link to comment
    Share on other sites

    • Administrator
    On 11/2/2021 at 11:26 AM, Sifyro said:

    Holy shit? paypal didn't read the sller response and took in favor an unrelated minecraft excuse for a refund? 

    For a lot of customer service reps online they have quotas to meet which means they may cut corners. It's not paypal specific, unfortunately. With calling them the customer service agents are under less pressure to keep a high volume up, thus you're likely to get better results.

    Link to comment
    Share on other sites

    To add to James' comment, I recently attempted the Paypal chat option for a matter that required escalation:
    My queries were routed to multiple agents who did not seem to understand the situation as it was being passed through multiple people.

    As someone who has worked via helpdesks in the past, this is indicative of the nature of quotas imposed upon Customer Service representatives in alternative contact methods.
    My matter was clarified immediately over the phone after some bungling through chats, so it's definitely not a method I would recommend for resolution if you have to open up an escalation at any given time.

    Link to comment
    Share on other sites



    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now

  • Mod Note:  Bewares in the comments will not be approved.  Please submit your own post to add to our tag weight and metrics.

×
×
  • Create New...