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  • Beware: Paw to Press


    khianve
    • Who: Paw to Press
      Where: https://paw-to-press.com/
      https://twitter.com/Paw_To_Press
      When: 11/20/2020
      What: Other (Explain Below)
      NSFW Content Resolved

    This was an order I placed about 2 years ago and for which I did not receive what I bought. In November of 2020 I placed an order for a premade dakimakura (Otterbits' Sergeres 2 Way Tri-Cot dakimakura) on paw-to-press.com and paid to PAW TO PRESS LLC with my credit card, here's the product page and the email I got from them:

    866741245_Screenshot(Product).thumb.png.6e13ade35bf0bc74c0c2ea6097c557ff.pngproof1.thumb.jpg.df030704bf25e32bc77391f9b872560e.jpg

    and my bank statement:

    Proof2.thumb.jpg.e9086d56c7bb79e73f16902dcb21fb43.jpg

    At the time, said product could only be ordered as a backdoor item and it was during the pandemic, so I expected that it would take some time to deliver it and didn't gave it too much thought. By June of the next year, I still haven't received the dakimakura and was a bit worried, so I contacted them by email and got the following reply:

    Proof3a.thumb.jpg.520c84931ea51e27f0fa4e3e338f63f6.jpg

    After this and every time I contacted them about the purchase, they did not respond and it was already too late to dispute it as a billing error with my credit card company. By the way, I also used another email to contact them with no luck:

    Proof4.thumb.jpg.238fce0706c4e29505da342b11582a64.jpg

    Proof3b.thumb.jpg.a9fde671112991b3d8521181628d498a.jpg

    and just to make sure, I contacted them again with the previous emails and also on twitter, but it didn't get anywhere:

    Proof5a.thumb.png.07d349b8b25c1e2a43f34af2bc5f2f7f.png

    Proof5.thumb.png.b88cc832da318481ed0abc88951c68d8.png

    This was not my first time ordering something online, but it's my first time having this kind of problem.




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    Edit: On 01/07/2023 Paw-to-Press got in touch with me, they were polite and gave me a detailed explanation of the situation: it turns out that a change in exporting procedures, by my country and in the period that I bought the dakimakura, was the problem and USPS didn't intervene on account of that during the initial shipping procedures, so it got returned to a district post office instead of the business' local post office. Therefore, Paw-to-Press sent me said dakimakura through GlobalPost. All things considered, I think it was an honest mistake and I'm happy that I got my dakimakura.

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