undelivered refund Beware: p0pr0ck_puppy

I began the commission process with p0pr0ck on August 23, 2022, for a 3/4 suit including head, paws, tail, feet, legs, and additional armsleeves for $1600. I paid in two consecutive installments of $800 through Paypal on August 24 and August 25 2022. Naively, I did not ask to pay goods and services, and paid through friends and family as requested by the maker (this was my mistake). The maker had a public trello linked in their bio, so I was aware she had a few projects ahead of me, and knew it would be some time before my suit was started so I waited a few months before reaching out.

However, per the screenshots provided, I had to borderline beg for communication, deadlines, and updates. I'd send multiple messages over the course of weeks that would go unanswered for long periods of time. I was hopeful when p0pr0ck began to send frequent updates around mid-late April 2023, as she was working on the head of the suit.

Once the tail, head, and paws were finished, we mutually agreed p0pr0ck should send the mini partial out, however it took nearly a month after completion for her to send out the suit and for me to recieve it.

With the absolute battle that communication was, and some of the messages p0pr0ck had been sending me about her personal life, I opted to settle for the mini partial and get a partial refund for the parts I did not recieve (feet, legs, arms). She had since updated her pricing ladder, however, so I had to manually calculate the cost between a mini partial vs a 3/4 suit in her old prices vs her new ones to find what the refund cost should be. I calculated it should be about $673. This number was agreed on by p0pr0ck.

It then took another few months to hear back from her on my question about ETAs on the refund.

The first $100 of the refund was recieved on September 6, 2023, with a message from p0pr0ck detailing she had sent it. The second installment came in September 20th, 2023, but this time with NO alert message from p0pr0ck.

There was them more periods of radio silence before the 3rd installment was sent on April 3rd, 2024, again with no messages sent from p0pr0ck indicating she had sent it.

Finally, around August of this year, p0pr0ck posted to her story for commissioners to message her on telegram, citing DM troubles with Instagram. I recieved one reply from her on August 9th, 2024, and have heard nothing back since.

Given that the refund was agreed to on June 17, 2023, I have now been trying to get my partial refund for a total of 15 months, nearly 16 months, at the time of writing this beware.