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  • Beware of FruitSuit Creations Clementine "Clem" Fox Undelivered fursuit


    HutchtheFox
    • Who: Clem Fox, Clementine https://twitter.com/ClemFox_
      Where: http://www.fruitsuitcreations.com/
      the website does not seem to exist anymore
      When: 11/29/2013
      What: Fursuit/ Fursuit Parts



    Undelivered Commission

    I do realize I have been waiting for 6 and a half years for this suit.  I have been trying to be understanding and patient with Clementine about this commission.  However, after this long of a time period, her lack of communication, her every changing replies, and numerous excuses I have decided to move forward with this post.

    Below is a timeline of the communication between myself and Clementine and also her boyfriend the CFO.

    Back in November 2013 Clementine was having a black Friday (artistic freedom with limits) sale and I decided to buy it. (I believe the original post was on furbuy, but not 100% sure)

    The commission was for a full suit for $1280, with a deposit of $576

    I sent the deposit to her with a money order within a few days (because if i pay with PayPal I need to add 5% according to her TOS....which is a violation of PayPal, however that's not what I'm concerned about)

    I was under the impression from her ad on furbuy that I would pay the rest once it was completed, so I waited.

    April 22 2014, I receive an email asking about the rest of the payment, and I replied that I thought I was supposed to pay when it was done and before it shipped.

    001.thumb.jpg.61e0670b96a32d9c25841429ce05453c.jpg

    September 13 2014 (yes 5 months later)  I receive another email telling me she does not work on anything until the payment is in full.

    002.thumb.jpg.d4a59b6f8210b6bc7c9a3da3f632331c.jpg

    This is when the excuses start, her first reason is work is super slow until they sell their house.

    We go back and forth for a little bit about paying and I send her money orders in early October for the balance ($704)

    All during October 2014 she sketches up some designs and sends them over to me and we decide on one

    Mid October she tells me she hasn't received the money orders and I end up having to call and get them stopped and reversed which took quite a while.

    During November 2014 I had a huge expense  (over $5500) and told her I had to hold off paying the rest until it got sorted out.  We went back and forth on emails for a little bit and that's the time she started getting disrespectful to me saying how she has bills that are way past due.

    She ends up getting angry with me and tells me she may cancel my commission and it is on hold "indefinitely" she also tells me that she has used my whole deposit to buy materials.

    I ask for a refund at this point, and she tells me that there is no refunds and the deposit is non refundable ( I also would like to point out she has not asked me to sign any contract at this point)

    She ends up blocking me on facebook in December, so I am no longer able to message her.  She instead has her boyfriend (the CFO of her company) emails me and says he will conduct  business with me from this point forward.

    December 24th The CFO tells me that I need to make the remaining checks payable to him personally, and I refuse.  I told him that my business is not with him it is with Clementine and i will make the checks payable to either her or make them out to fruitsuit creations.  He then tells me I can make them payable to Clementine.

    003.thumb.jpg.84855eb3c002cec2361f5f08f2e28420.jpg

    004.thumb.jpg.087ff82c4aa37eb02f716abaa74c9d8e.jpg

    December 29th 2014 I sign a contract for the remaining balance

    66372972_contractpage1.thumb.jpg.6b01e30c5267a30596e659c8cc6a6c4f.jpg1952634709_contracepage2.thumb.jpg.1554847f48edadb801be38d2874023ec.jpg

     

    Since the contract was signed I mailed the payments as follows

    Jan 15th 2015 mailed $200 ($100 plus $100 credit)  -  it was received on Jan 21st -- see below for paid in full email

    Feb 23rd 2015 mailed $100  -  it was received on Feb 28th -- see below for paid in full email

    March I had a few extra bills and had to use the $100 credit from Jan -- see below for paid in full email

    April 14th 2015 mailed $200  -  received on April 19th -- see below for paid in full email

    May 1st 2015 mailed $204 (the balance) - received on May 8th 2015 (paid in full) and was told I was moved to the "working queue"

    1957666771_paidinfull.thumb.jpg.6e87d782e9b17d6e68c376ecff7e7722.jpg

    Clementine sends a newsletter out 4 months later with her working queue and I am not on it, on the list is 2 heads, one partial, 3 on hold (with the commission names).  She tells me there was some confusion and she will update it.  She does not.

    October 14 2016 (yes a year later) She tells me she is finishing up 2 heads and I'm a few spots down the line.

    005.thumb.jpg.d73f2b99a75c31461a056cf761aec594.jpg

    Jan 13 2017 she tells me there are six in front of me, 2 of which are just heads

    006.thumb.jpg.d865c162d718c80d74abc3f1ba3249a4.jpg

    **April 2017 more excuses that she has several breakdowns a week and it's hard to concentrate and work on commissions.

    April of 2017 is when something odd happens.....there is another person commissioning her for a rush suit,  I'm not sure if I can mention names, so I won't but there is another artist beware about Clementine from this person.

    The odd thing is that they paid for this nearly 2 years after mine was paid off, but she was sending WIP pics to this person and I have yet to even be told my true place in line.

    April 2017 she tells me my place is "one less then last time I told you"

    88467010_clembeware1.png.0fcd55bda46d142536f98791708d71ac.png

    **July 2017 more excuses of bad side effects from medication, mobile and cognitive Impairment, horribly depressed , separation anxiety, hysterical crying spells 3-5 times a day

    [Verified by staff.  Lots of medical information.]

    July 8th 2017 she tells me "i believe there are 3 or 4 in front of you"

    1860689980_clembeware2.png.4e732227939242151fe97e9b2561f6d2.png

    **September 2017 more excuses of her injuring her shoulder

    1683105163_arminjury.thumb.jpg.e87d86d5f90b7c8aba9e2fb1ed83a684.jpg

    September 2017 She gets mad at me for asking where I am in line saying that I've been waiting for a long time, she tells me that there are people waiting longer, and I signed a contract that has no completion dates.

    1957393641_sep282017.thumb.jpg.e4178393875db81ae442c6a83840ed46.jpg

    Dec 11th 2018 (another year later) she tells me   "trying to get this done so I can move on"

    1717002880_dec2018.thumb.jpg.d8ad05c4ff0051273b077cdf38528e3b.jpg

    **January 2019 more excuses of her cat being sick, and not having a place to live with her workshop

    008.thumb.jpg.fd2c983a3041b9c6fd442f0b371e47fc.jpg

    May 29th 2019 after 100 excuses from her  I am told "Thank you so much for your incredible patience! I do wholeheartedly promise that I will make your wait worth it!"

    patience.thumb.jpg.bc07c0805be33bbeb6d3d0a0ab91f4c0.jpg

    **August 2019 more excuses of her Mom being sick (not posting conversation due to her privacy on her mothers health issues)

    Dec 15th 2019 after more excuses I am told  "I really can't thank you enough for your patience.. and I promise I will go above and beyond to make it up to you, and everyone else I've let down.."

    1425221991_decmakeitup.thumb.jpg.9a8baac303c52a6bb87daa4211e9b92e.jpg

    May 16th 2020 After asking about my place in line yet again, I am told "i believe you are 6th in line."....I then send her screenshots from 3 years prior of her telling me that there are 3 or 4 in front of me.  she tells me she must be looking at the wrong copy and will get back to me.

    1551856812_clembeware3.png.b12bc699ae71d3f23c7273687bc09791.png

    _________________________________________________________________

    I feel that I have been beyond patient with her, I can be sympathetic to what people are going through, or if they have things happen in their life that they need to just stop for a little bit (which she did have a few which I did not include in here due to the privacy of her family)  However, with whatever you are going though mentally or physically and still traveling to many conventions and fursuiting while injured instead of working on your obligations, or even keeping me informed about anything that is going on in 6 and a half years, doesn't seem like a good way to conduct business.  Waiting 6.5 YEARS from ordering or 5 years from it being paid in full with her story ever changing about where I am in her line, and excuse after excuse, (which I found another post with the same issues) has gotten me to this point of frustration where I feel I need to let others know.  Especially since she has taken other commissions AFTER mine and has worked on them before mine.

    Clementine has shown me that she doesn't seem interested in working on my suit by not letting me know anything about it, and the things she has told me she contradicts herself many times.  For example, about what she has bought for my suit (she tells me she didn't buy anything, then she tells me she has the fur from a previous project, then she tells me she used all my deposit for supplies) another example is my place in line.  I'm not quite sure if there is any bookkeeping in where she works on things, but she doesn't seem organized at all about what she is working on.  There should be an exact answer to that question, I am not sure why I can't get a straight answer from her on that.  She has not posted any updates on her working queue or anything of that sort in a few years, so I am not even sure she has one.

    I had asked a few times early on for a refund which was refused, I even had said if she is unable to work on it at all that's fine, I can just get a refund and either do it myself or get it elsewhere, I have asked for a transfer to another person and that was refused, she seems to be banking on the contract saying is does not have any completion dates, however that doesn't give anyone the right to take money and not deliver a product ever, and I think 6 and a half years is way beyond the time limit to wait for something like this.

    I feel that I have been very lenient with her and tried to compromise but her excuse after excuse has led me to make this post.  Along with her lack of communication in her work order.

    In the 6.5 years there has been a ton of emails and messages so I couldn't put them all so forgive me for such a long post.

    Please think twice before commissioning anyone, and feel free to reach out to those who have commissioned a person in the past to ask about their experiences.

    I was willing in the past to work with her in the past on this problem asking her what she needs from me in order to get her working on projects, (I even sent her a link to an industrial sewing machine for a good price because she was complaining about her needing a new one), but her lack of communication and concern about this commission has led me to believe that she does not intend to provide me with a product.

    I am however still willing to accept a refund and turn this post to resolved, if she is willing to refund my payments.




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    Hello from another comissioner of "FruitSuit Creations Clementine "Clem" Fox". I am not sure if I have talked to you before on telegram, as there was another comissioner in a chat I had been in, that I did talk to about my comission and theirs too.  

    If it's the "Newsletter" I think you are talking about (E-Mail Topic "FSC September Newsletter; Date 11.09.2015), my name back then shows up under "As well as:" with "Maverique"

    I actually myself have been holding onto the thought of posting to this site too for a while and i had seen the previous post on LJ that hasn't been transferred here yet.

    For one thing for sure from what I gotten back from her, after I had send an email to them in early january, they said they "can't afford a refund". 

    Don't know what can be done then. 

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    As much as it sucks to say, but I dont believe much of what she says as far as why she isn't working on things anymore. 

    I have a ton of empathy for people, however if you aren't doing anything to better yourself in the past 7 years, and continue to take money from people and not deliver anything I have no patience anymore. She is just a scammer and a really terrible person. She is making no effort to make things right and continues to scam people out of money to pay her bills.

    She told me that she has already used all my money for her past due bills, thats not how business works. My money is to be used to pay for my materials and when my commission is finished and delivered you can use the rest of my money however you choose, not before. Especially 7 years of me waiting. 

     

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