Beware: MalyTwoTails / Con*Tact Caffeine

As for the "What": Several month's worth of physical Patreon rewards. I marked the "When" as when she stopped providing what I was paying for.

As I recall, the Con*Tact company is run by two people, but Maly is the most particularly active/public and does a lot of sales under the name, as well as tie her Patreon to the company, so I felt that was relevant to connect. 

I had been supporting Maly's Patreon since October 2017 under the most basic receive physical reward tier.

For the next few years, she posted updates and sent out rewards just fine -- she was super kind, she always replied to messages, and I had no issues. It wasn't until months ago she stopped posting updates, as well as sending out the promised rewards.

(Notice the most "recent" update was from June, 10th 2019.)

I had gotten so used to getting the packages in the mail without an issue that I didn't really notice I wasn't getting them, but checking my records confirms that the last reward she'd ever sent me was in April of last year. 
Yet the whole time, she continued to charge for rewards, as if everything was carrying on normally.

(Whenever Maly would mail out Patreon rewards, she'd send out a Paypal email like any of her normal Con*Tact orders including the tracking, my last one was from April, 3rd 2019.)

Upon realizing this, I tried to send her a Patreon message to ask about it, which was met with no response. I checked her twitter, noticing she was frequently active on it, and tried to DM her. The first message was ignored, but the second time, I got a response. She herself confirms she had not been sending out rewards, and promised to send out large packages to make up for everything she's missed. I'm a fairly understanding and patient person, and I'm happy she finally addresses the issue and promise to try to better things. I give her time, and wait it out to see if I get anything.

Time passes, and nothing comes. I don't get the rewards I was promised, and I also never get any sort of verbal follow-up. I try to poke her again... and again... and again. And am met by being ignored and left on read each time. Trying to give her the benefit of the doubt and ample time to get things together, I finally caved and gave an ultimatum after finally withdrawing my Patreon pledge. Perhaps something I should have done far earlier, my mistake.

(This was the last time I had money taken from me. Though I will note that she did NOT charge for one month back in January, which had made me believe she was being genuine about wanting to make things right. She however went back to charging the month right after.)

As far as I'm aware, you cannot dispute undelivered Patreon rewards/updates -- and I'd honestly rather not get a refund. I've been a huge fan of Con*Tact and their products for years, and more than anything I want this solved so I can go back to supporting them. But with this refusal to even speak to me, I'm at a loss for what to do.